---
description: Compare the best Help Desk Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Help Desk Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

# Help Desk Software

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> Help Desk software is a customer service tool that enables organisations to respond more efficiently to their users. Help Desk software, also known as a Helpdesk system, that improves the ability of customer service departments to provide fast and effective support to employees, end-users, and customers. A support desk system (also known as service desk software or ticketing software) can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer support. Integrating these elements of software for Ticketing tools can also facilitate the flow of new information from users, contributing to the organisation's existing knowledge base. Help Desk software is related to Call Centre software, Customer Service Software, and Remote Desktop software. Compare product reviews and features to help find the best Help Desk Software for your business in the UK.

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## Products

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4077 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
2. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (765 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
3. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (513 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
4. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2212 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
5. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1132 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
6. [ManageEngine ServiceDesk Plus](https://www.capterra.co.uk/software/179501/manageengine-service-desk-plus) — 4.4/5 (229 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
7. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1760 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
8. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (691 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
9. [InvGate Service Management](https://www.capterra.co.uk/software/133392/service-desk) — 4.6/5 (108 reviews) — InvGate Service Desk is a modern help desk built for IT support centers of all sizes.
10. [NinjaOne](https://www.capterra.co.uk/software/165889/ninjaone) — 4.7/5 (284 reviews) — Reduce ticket resolution times, streamline helpdesk efficiency, and resolve issues faster with NinjaOne Ticketing.
11. [Atera](https://www.capterra.co.uk/software/144309/atera) — 4.5/5 (446 reviews) — Accelerate your IT support with enterprise-grade ticketing and help desk, buffered by AI agents that help users self-resolve issues.
12. [Text](https://www.capterra.co.uk/software/1078275/Text-App) — 4.7/5 (18 reviews) — Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox.
13. [Xurrent](https://www.capterra.co.uk/software/146207/itrp) — 4.7/5 (27 reviews) — AI Service Desk with intelligence included. Summarize, route and resolve faster with a native virtual agent and automations that scale.
14. [HappyFox Help Desk](https://www.capterra.co.uk/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
15. [HubSpot Service Hub](https://www.capterra.co.uk/software/182476/hubspot-service-hub) — 4.4/5 (188 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
16. [SparrowDesk](https://www.capterra.co.uk/software/1080629/SparrowDesk) (0 reviews) — AI-powered help desk software with Zoona AI to manage tickets, automate workflows, and improve support efficiency.
17. [HelpDesk](https://www.capterra.co.uk/software/185973/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
18. [Vision Helpdesk](https://www.capterra.co.uk/software/102230/vision-helpdesk) — 4.6/5 (48 reviews) — Vision Helpdesk offers Help Desk, Multi-Company Help Desk, ITIL Service Desk \& Live Chat Software Tools for every size business.
19. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3412 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
20. [VIZOR IT Asset Management](https://www.capterra.co.uk/software/112390/vizor-helpdesk-it-assets) — 4.5/5 (2 reviews) — Help Desk ticketing solution for businesses needing a best practice Help Desk with integrated IT Asset Management. Try Now.
21. [TeamViewer ONE](https://www.capterra.co.uk/software/122252/teamviewer) — 4.6/5 (11624 reviews) — Resolve IT issues faster with secure remote support. TeamViewer empowers help desks to assist anyone, anywhere, in real time.
22. [BeyondTrust Remote Support](https://www.capterra.co.uk/software/86962/bomgar) — 4.6/5 (2010 reviews) — BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
23. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1719 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
24. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1300 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
25. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (989 reviews) — Bitrix24 \#1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Launch in five weeks and deliver faster service without bolt ons.\n\nHighlights:\n• Always on virtual agent in Slack, Teams and the portal\n• AI generated replies and one click knowledge\n• Automation and orchestration for approvals and hand offs\n• Real time sentiment and priority to focus the team\n• Unified incident response with optional on call and status comms\n• Dashboards that track trends, CSAT and service health\n• Enterprise security on a multi tenant SaaS with SOC 2 and ISO\n\nOrganizations use Xurrent to lower MTTR, increase CSAT and give agents time for higher value work. The result is a service desk that moves work forward and scales across the enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0b33163e-efd2-46a0-b5dd-1150bf7bb9ce.png","url":"https://www.capterra.co.uk/software/146207/itrp","@type":"ListItem"},{"name":"HappyFox Help Desk","position":14,"description":"[New: Unlimited Agent Pricing] HappyFox is a cloud based help desk software with built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting. \n\nHappyFox is easy to setup and offers an intuitive interface.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.capterra.co.uk/software/83211/happyfox","@type":"ListItem"},{"name":"HubSpot Service Hub","position":15,"description":"HubSpot help desk software makes it easy to manage and connect with customers. Inside you will find a shared inbox to unite teams, a knowledge base, to help customers help themselves; customer feedback, surveys and insights designed to give you a pulse on customer happiness; and reporting and automation throughout all tools to help scale and unlock insights. Pair Service Hub with Sales and Marketing Hub to support the entire customer journey in HubSpot.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.co.uk/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"SparrowDesk","position":16,"description":"SparrowDesk is an AI-powered help desk software designed to simplify ticket management and improve support efficiency. Powered by Zoona AI, an agentic AI, the platform automates ticket handling, workflow execution, and response generation.\n\nIt offers a centralized help desk system with features like ticket tracking, automated routing, and AI-powered suggestions. Zoona AI enables faster issue resolution by understanding context and taking action autonomously.\n\nWith intuitive workflows and automation capabilities, SparrowDesk helps businesses streamline operations, reduce manual workload, and deliver consistent support experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4678885e-96ed-4889-9313-90a174fefbc9.jpeg","url":"https://www.capterra.co.uk/software/1080629/SparrowDesk","@type":"ListItem"},{"name":"HelpDesk","position":17,"description":"HelpDesk is a simple yet powerful online ticketing software forming part of our product suite. You can use it to manage asynchronous and synchronous customer communication. \n\nThe HelpDesk system provides easy-to-use cooperation tools, intuitive automation, and powerful AI features, allowing you to streamline customer service and make it the best it can be. You can automate repetitive tasks, save agents' time, and increase your team's productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.capterra.co.uk/software/185973/helpdesk","@type":"ListItem"},{"name":"Vision Helpdesk","position":18,"description":"Vision Helpdesk offers Customer Service Software Tools - \n\n1) Help Desk Software (Multi Channel Help Desk)\n2) Satellite Help Desk (Multi Brand Help Desk)\n3) Service Desk (ITIL / ITSM PinkVerify Certified)\n4) Live Chat Software\n\nVision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, Chats, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof.\n\nVision Helpdesk is trusted by 15000 plus companies across the globe.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8b68628d-ef15-46c9-bc9d-5eab00dc5b89.png","url":"https://www.capterra.co.uk/software/102230/vision-helpdesk","@type":"ListItem"},{"name":"Freshdesk","position":19,"description":"Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.co.uk/software/124981/freshdesk","@type":"ListItem"},{"name":"VIZOR IT Asset Management","position":20,"description":"VIZOR is an ITIL best practice helpdesk issue tracking solution with integrated IT Asset Management.\n\nFeatures include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. \n\nVIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. \n\nAvailable on-premise or in the cloud. Try now for Free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ff95465-bf00-4758-b4b3-f91571461fae.png","url":"https://www.capterra.co.uk/software/112390/vizor-helpdesk-it-assets","@type":"ListItem"},{"name":"TeamViewer ONE","position":21,"description":"TeamViewer transforms help desk operations by enabling instant, secure remote support—no matter where users or devices are located. Integrated with ServiceNow and many other popular solutions, IT teams can resolve technical issues faster, reduce downtime, and improve employee satisfaction through seamless remote troubleshooting. Built-in chat, file transfer, and session recording features ensure efficient and transparent support. With TeamViewer, help desk teams work smarter and respond quicker, without sacrificing security or service quality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/475c5739-e3c4-4b32-87f5-9faef564c4ae.png","url":"https://www.capterra.co.uk/software/122252/teamviewer","@type":"ListItem"},{"name":"BeyondTrust Remote Support","position":22,"description":"BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/96ec7354-2381-41f5-acf5-2d4b7ca212aa.png","url":"https://www.capterra.co.uk/software/86962/bomgar","@type":"ListItem"},{"name":"LiveChat","position":23,"description":"LiveChat is AI-based customer service solution that enables real-time support and sales across various channels. AI chatbots automate common inquiries, freeing teams to focus on service delivery, while the Copilot feature provides real-time insights to improve agent responses. The solution offers tools such as pre-set messages and product recommendations.\n\nIntegrations with platforms, such as Shopify and BigCommerce are available. LiveChat enables teams to centralize communication, providing instant access to customer data, with reporting features to track performance. With third-party integrations, including WordPress and HubSpot, the software streamlines tasks and automates workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.co.uk/software/62194/livechat","@type":"ListItem"},{"name":"Odoo","position":24,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.co.uk/software/135618/odoo","@type":"ListItem"},{"name":"Bitrix24","position":25,"description":"Bitrix24 is #1 free helpdesk and contact center software that comes with CRM. Used by 15 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for unlimited number of users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.co.uk/software/113540/bitrix24","@type":"ListItem"}],"numberOfItems":25}
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