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description: Page 3 - Compare the best Help Desk Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 3 - Help Desk Software - Price Comparison & Reviews - Capterra UK 2026
---

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# Help Desk Software

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> Help Desk software is a customer service tool that enables organisations to respond more efficiently to their users. Help Desk software, also known as a Helpdesk system, that improves the ability of customer service departments to provide fast and effective support to employees, end-users, and customers. A support desk system (also known as service desk software or ticketing software) can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer support. Integrating these elements of software for Ticketing tools can also facilitate the flow of new information from users, contributing to the organisation's existing knowledge base. Help Desk software is related to Call Centre software, Customer Service Software, and Remote Desktop software. Compare product reviews and features to help find the best Help Desk Software for your business in the UK.

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## Products

1. [Vivantio](https://www.capterra.co.uk/software/132880/vivantio) — 4.3/5 (178 reviews) — Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers.
2. [Kayako](https://www.capterra.co.uk/software/80775/kayako) — 4.0/5 (174 reviews) — Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
3. [ACMP Suite](https://www.capterra.co.uk/software/175522/acmp-inventory) — 4.5/5 (173 reviews) — ACMP offers modular and scalable solutions for your specific challenges in the IT department.
4. [Tiledesk](https://www.capterra.co.uk/software/187541/tiledesk) — 4.6/5 (154 reviews) — Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.
5. [kintone](https://www.capterra.co.uk/software/143607/kintone) — 4.7/5 (153 reviews) — Kintone is a customizable workplace platform that lets you manage your team’s data, tasks, and communication in one central place.
6. [TeamDynamix](https://www.capterra.co.uk/software/121317/teamdynamix) — 4.4/5 (150 reviews) — TeamDynamix is a no-code ITSM/ESM/PPM solution with Conversational AI, enterprise integration, and advanced automation.
7. [Gist](https://www.capterra.co.uk/software/188710/gist) — 4.7/5 (149 reviews) — Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
8. [Missive](https://www.capterra.co.uk/software/152884/missive) — 4.9/5 (147 reviews) — Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.
9. [Crisp](https://www.capterra.co.uk/software/151292/crisp) — 4.6/5 (147 reviews) — Your all-in-one helpdesk platform to scale customers' relationship
10. [Hiver](https://www.capterra.co.uk/software/142975/hiver) — 4.7/5 (146 reviews) — Hiver is a modern AI customer service platform that unifies all support channels in a simple, intuitive interface.
11. [Lime CRM](https://www.capterra.co.uk/software/129925/lime) — 4.3/5 (145 reviews) — Lime CRM is a user-friendly CRM for +10 users, adapted to the needs of your marketing, sales and support teams for an easier workday.
12. [Teamwork Desk](https://www.capterra.co.uk/software/143754/teamwork-desk) — 4.4/5 (143 reviews) — Teamwork.com creates business management applications for teams \& industries so you can be more efficient, organized \& happy.
13. [UJET](https://www.capterra.co.uk/software/164070/ujet) — 4.6/5 (140 reviews) — UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
14. [BOSSDesk](https://www.capterra.co.uk/software/144825/boss-solutions) — 4.6/5 (139 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
15. [Gladly](https://www.capterra.co.uk/software/156723/gladly) — 4.8/5 (139 reviews) — A help desk platform that organizes support by customer, not case, making it easier to resolve issues quickly and personally.
16. [Avochato](https://www.capterra.co.uk/software/161117/avochato) — 4.7/5 (135 reviews) — SMS texting and live chat for help centers has never been easier than with Avochato's solutions.
17. [Creatio CRM](https://www.capterra.co.uk/software/130149/bpm-online-crm) — 4.7/5 (133 reviews) — New Era of CRM: Built on AI. Ready to act
18. [Gorgias](https://www.capterra.co.uk/software/155357/gorgias) — 4.6/5 (133 reviews) — The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant custo
19. [Web Help Desk](https://www.capterra.co.uk/software/179421/web-help-desk) — 4.1/5 (123 reviews) — Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
20. [Faveo Helpdesk](https://www.capterra.co.uk/software/147036/faveo-helpdesk) — 4.5/5 (117 reviews) — A self-hosted and cloud ticket-based support system with a knowledge base for businesses of all sizes.
21. [Supportbench](https://www.capterra.co.uk/software/155934/supportbench) — 4.9/5 (116 reviews) — Supportbench: Lower costs, accelerate resolutions, and empower agents with AI-driven customer support.
22. [Deskero](https://www.capterra.co.uk/software/131179/deskero) — 4.7/5 (112 reviews) — Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
23. [TOPdesk](https://www.capterra.co.uk/software/127562/topdesk) — 4.4/5 (110 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
24. [monday service](https://www.capterra.co.uk/software/1069948/monday-service) — 4.6/5 (108 reviews) — AI-powered service management that scales without complexity. Triage, route, and resolve requests faster with built-in AI
25. [Desk Manager](https://www.capterra.co.uk/software/173025/help-desk-software) — 4.8/5 (106 reviews) — Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.uk/directory)

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This means that combining different modules creates impressive synergy effects for your IT.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d13e7fe4-47c8-4daa-a812-161e4a934636.jpeg","url":"https://www.capterra.co.uk/software/175522/acmp-inventory","@type":"ListItem"},{"name":"Tiledesk","position":4,"description":"Tiledesk is an AI Agent platform that helps businesses automate customer support and business routines across channels. Teams build and deploy agents with a no code, drag and drop flow builder. It is open source and available as SaaS or self hosted.\n\nIt includes a knowledge base with RAG that imports URLs and files for accurate, context aware answers. With MCP actions, agents can connect to CRMs, email, spreadsheets, webhooks, and tools like Google Workspace, Slack, Shopify, and Notion using natural language instructions. 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You can customize a pre-built app from our existing templates at an all-in-one standard price.\n \nCollaborate with your team to build, test, and improve your app until you find your perfect workflow process, or let our team build you a FREE prototype app using your current process.\n\nYou can expand Kintone's functionality with plug-ins and extensions, JavaScript/CSS files, and API integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/660e6691-b249-4adc-90b9-38ef1bd4970c.png","url":"https://www.capterra.co.uk/software/143607/kintone","@type":"ListItem"},{"name":"TeamDynamix","position":6,"description":"TeamDynamix offers a no-code ITSM/ESM platform with enterprise integration, automation, and AI.  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Organizations looking for a flexible, easy-to-administer alternative to large cumbersome systems often turn to TeamDynamix for its cost-effective, scalable platform","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.capterra.co.uk/software/121317/teamdynamix","@type":"ListItem"},{"name":"Gist","position":7,"description":"Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale.\n\nToday, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/603dee51-2139-4e51-942f-d220fa861cba.png","url":"https://www.capterra.co.uk/software/188710/gist","@type":"ListItem"},{"name":"Missive","position":8,"description":"An email-first help desk. Missive has light \"ticketing\" functionality such as assign/close and canned responses, while still feeling like a blazing fast email client. 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Teams can manage all support channels from a left-side panel and get a complete overview of ongoing, pending, and resolved conversations for each channel. \nKey features include omnichannel inbox, a searchable knowledge base, detailed analytics, workflow automations, and robust collaboration tools. AI is built into every stage of the support journey: AI Agents handle repetitive tasks like triage, AI Copilot assists agents with replies and context, and AI Insights surface trends that drive better decisions. \nBeyond its robust features, Hiver stands out for its 24/7 human-led support available on every plan, ensuring help is always at hand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9c15b99-cb97-46a9-96ae-986a824d38b4.png","url":"https://www.capterra.co.uk/software/142975/hiver","@type":"ListItem"},{"name":"Lime CRM","position":11,"description":"Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. 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The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/08f26b62-5e17-4ee9-9e2c-c04d5b487162.png","url":"https://www.capterra.co.uk/software/164070/ujet","@type":"ListItem"},{"name":"BOSSDesk","position":14,"description":"BOSSDesk is your all-in-one ITSM and Help Desk solution, now turbocharged with BOSSDesk AI for unprecedented efficiency. Available across Cloud, On-Premise, and mobile, this user-friendly platform enhances IT operations with AI-powered automation, optimized ticket management, and asset tracking. The Service Catalog and self-service portal empower users to manage incidents, problems, and HR onboarding autonomously, while BOSSDesk AI provides technicians with real-time recommendations, automated categorization, and proactive insights to resolve issues faster. \n\nITIL-aligned for best practices, BOSSDesk also supports cross-departmental needs like facilities and change management. Elevate your service delivery, improve response times, and reduce manual effort with BOSSDesk—a smart choice for modern IT teams. Experience the next generation of IT service with BOSSDesk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.capterra.co.uk/software/144825/boss-solutions","@type":"ListItem"},{"name":"Gladly","position":15,"description":"Gladly is a help desk platform reimagined for customer-centric teams. Unlike traditional ticket-based systems, it organizes all communication by customer, not case number—so agents have full context and can deliver faster, more personal support. \n\nWith built-in AI, automation, and omnichannel capabilities, Gladly streamlines workflows, reduces handle times, and empowers agents to resolve issues without switching systems. Help desks powered by Gladly drive efficiency while building stronger customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dab059e7-a1e2-4805-84a5-1a1e7e71449b.png","url":"https://www.capterra.co.uk/software/156723/gladly","@type":"ListItem"},{"name":"Avochato","position":16,"description":"SMS texting and live chat has never been easier than with Avochato's solutions for help and contact centers, and teams.  With no programming required, you can setup your Avochato phone number in minutes to text your customers, two-way. Segment, import, and broadcast to your customers to scale your teams communications.\n\nAvochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/937f05f3-8717-4b38-9a29-b161863967df.png","url":"https://www.capterra.co.uk/software/161117/avochato","@type":"ListItem"},{"name":"Creatio CRM","position":17,"description":"Creatio is a new era CRM to manage all customer and operational workflows with no-code and AI at its core. Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c4878218-2df2-4665-83d7-ad771bdae78a.png","url":"https://www.capterra.co.uk/software/130149/bpm-online-crm","@type":"ListItem"},{"name":"Gorgias","position":18,"description":"Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.\n\nGorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.\n\nThanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.\n\nGorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2bc741c7-b864-4fea-b3e4-b763409d072e.png","url":"https://www.capterra.co.uk/software/155357/gorgias","@type":"ListItem"},{"name":"Web Help Desk","position":19,"description":"SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9833b587-69b8-4c81-adeb-6a8081d5e89a.png","url":"https://www.capterra.co.uk/software/179421/web-help-desk","@type":"ListItem"},{"name":"Faveo Helpdesk","position":20,"description":"Faveo Helpdesk is an advanced customer support and ticketing software built to help businesses manage queries, automate workflows, and deliver exceptional customer experiences. Designed for startups, SMBs, and enterprises alike, Faveo offers cloud-hosted, self-hosted, and open-source editions, ensuring flexibility and control over data.\n\nWith its intuitive interface and scalable architecture, Faveo allows teams to handle support tickets, SLA compliance, knowledge base management, and performance reporting in one centralized platform. The addition of Elea AI brings automation to ticket assignment, categorization, and resolution, reducing response times and improving efficiency.\n\nFaveo also provides multi-channel support (email, chat, and integrations), making it easier for businesses to connect with customers. Its customizable workflows, role-based access, and reporting dashboards give organizations full control to align support operations with their business goals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.capterra.co.uk/software/147036/faveo-helpdesk","@type":"ListItem"},{"name":"Supportbench","position":21,"description":"Supportbench is the #1 AI-driven customer support platform designed to lower your support costs, boost agent efficiency, and accelerate issue resolutions. \n\nEmbedded AI tools leverage your historical data and knowledge base to deliver instant agent assistance, predictive insights, automated responses, and case summaries, significantly reducing handling time. \n\nWith predictive CSAT and CES scoring, sentiment analysis, emotional insights, dynamic SLAs, and intuitive AI dashboards, your team will proactively manage customers and consistently enhance satisfaction—no extra costs or heavy IT reliance. \n\nElbows Up!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e88f13f0-1e63-4797-9012-4a9f66e02146.png","url":"https://www.capterra.co.uk/software/155934/supportbench","@type":"ListItem"},{"name":"Deskero","position":22,"description":"Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/60e1f81c-6451-43d1-84c3-251edd0b038e.jpg","url":"https://www.capterra.co.uk/software/131179/deskero","@type":"ListItem"},{"name":"TOPdesk","position":23,"description":"Everything's urgent. Work on what counts.\n\nTOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what – so you can stay ahead instead of just keeping up. You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered.\n\nA quick start, backed by experts\n\nTOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 25+ years of best practices to get you started in no time – guaranteed success, without the heavy lifting.\n\nMaking improvements yourself\n\nOnce set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark.\n\nA personal approach\n\nEnjoy guidance from real, in-house people who care about your success!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9e1016d1-f175-457f-a69f-1c8b963d5cf5.png","url":"https://www.capterra.co.uk/software/127562/topdesk","@type":"ListItem"},{"name":"monday service","position":24,"description":"monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. It enables teams across IT, HR, Operations, and more to manage requests, resolve issues, and streamline service delivery in one unified platform.\nWith built-in AI and no-code automation, teams can triage, route, and resolve requests faster, reducing repetitive work, minimizing backlog, and protecting SLAs. AI uses real organizational context, including ticket history, knowledge bases, and workflows, to ensure accurate and consistent service from day one.\nUnlike legacy ITSM tools, monday service connects requests directly to workflows, projects, and cross-team execution. Resolutions trigger real actions and move work forward across the organization.\nWith enterprise-grade permissions, monitoring, and full visibility, teams can confidently scale service while staying in control.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9958255c-f8ee-4021-b2cb-a302474a70e3.jpeg","url":"https://www.capterra.co.uk/software/1069948/monday-service","@type":"ListItem"},{"name":"Desk Manager","position":25,"description":"Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.\nWith more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides automation, simplification and facilitation of ticket and activity management.\nThe solution, which has a suite of 12 multifunctional applications, such as Microsoft Teams Premium with ChatGPT from OpenAI, guarantees less time answering calls for more time achieving results.\nWith the purpose of simplifying governance, Desk Manager was accelerated by Endeavor and built one of the largest innovation cases with Eurofarma, serving major brands, including Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2057d809-e013-4903-ba4d-39667e840856.png","url":"https://www.capterra.co.uk/software/173025/help-desk-software","@type":"ListItem"}],"numberOfItems":25}
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