---
description: Page 4 - Compare the best Help Desk Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 4 - Help Desk Software - Price Comparison & Reviews - Capterra UK 2026
---

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# Help Desk Software

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> Help Desk software is a customer service tool that enables organisations to respond more efficiently to their users. Help Desk software, also known as a Helpdesk system, that improves the ability of customer service departments to provide fast and effective support to employees, end-users, and customers. A support desk system (also known as service desk software or ticketing software) can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer support. Integrating these elements of software for Ticketing tools can also facilitate the flow of new information from users, contributing to the organisation's existing knowledge base. Help Desk software is related to Call Centre software, Customer Service Software, and Remote Desktop software. Compare product reviews and features to help find the best Help Desk Software for your business in the UK.

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## Products

1. [Glassix](https://www.capterra.co.uk/software/1052241/glassix) — 5.0/5 (103 reviews) — Glassix is an AI-powered messaging platform that keeps your customer conversations connected across digital channels - Powered by GPT-4
2. [OTRS](https://www.capterra.co.uk/software/127284/otrs) — 4.4/5 (96 reviews) — Fully-managed help desk solution for delivering fast, efficient service.
3. [Zingtree](https://www.capterra.co.uk/software/137736/zingtree) — 4.4/5 (95 reviews) — The no-code, interactive decision tree platform that helps users simplify complex processes and guides them to the next best action.
4. [Sprinklr](https://www.capterra.co.uk/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) — Sprinklr helps brands provide world-class customer service at enterprise scale—powered by the industry’s most advanced AI engine.
5. [Groove](https://www.capterra.co.uk/software/143005/groove) — 4.5/5 (87 reviews) — Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support.
6. [Assembled](https://www.capterra.co.uk/software/195644/assembled) — 4.7/5 (85 reviews) — AI-powered workforce management for help desks with forecasting, smart scheduling, and seamless integrations.
7. [Oracle Fusion Cloud HCM](https://www.capterra.co.uk/software/72011/oracle-hcm-cloud) — 3.9/5 (83 reviews) — Suite of human capital management applications: HR, benefits, payroll, performance and talent management.
8. [My AskAI](https://www.capterra.co.uk/software/1045517/my-askai) — 4.5/5 (82 reviews) — An affordable AI customer service agent in your existing help desk to deflect 75% of your support tickets.
9. [Kustomer](https://www.capterra.co.uk/software/158128/kustomer) — 4.6/5 (79 reviews) — Kustomer is the omnichannel help desk platform reimagining enterprise customer service to deliver standout experiences.
10. [Track-It\!](https://www.capterra.co.uk/software/67028/track-it) — 4.0/5 (77 reviews) — Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.
11. [osTicket](https://www.capterra.co.uk/software/125118/osticket) — 4.3/5 (75 reviews) — An open source customer support system that organizes, manages and archives incoming support requests.
12. [Mojo Helpdesk](https://www.capterra.co.uk/software/128650/mojo-helpdesk) — 4.4/5 (74 reviews) — Complete with a self-service knowledge base, contact ticket portal, round-robin assignments, canned responses, time tracking, and more.
13. [Dialshree](https://www.capterra.co.uk/software/144944/dialshree) — 4.7/5 (74 reviews) — Our VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries.
14. [Lansweeper](https://www.capterra.co.uk/software/126334/lansweeper) — 4.5/5 (73 reviews) — Lansweeper is an IT Asset Management solution that provides network discovery of all connected devices, users, and software.
15. [LiveHelpNow](https://www.capterra.co.uk/software/99093/livehelpnow-suite) — 4.6/5 (72 reviews) — Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more
16. [eDesk](https://www.capterra.co.uk/software/137210/xsellco-helpdesk) — 4.4/5 (71 reviews) — eDesk: the most scalable eCommerce customer support helpdesk for online retailers that want to grow faster.
17. [Tracker](https://www.capterra.co.uk/software/115913/tracker) — 4.4/5 (66 reviews) — Powerful, affordable and fully configurable help desk software solution.
18. [Alloy Navigator](https://www.capterra.co.uk/software/108129/alloy-navigator) — 4.5/5 (64 reviews) — Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
19. [SherpaDesk](https://www.capterra.co.uk/software/136172/sherpadesk) — 4.7/5 (62 reviews) — Finally a customer support solution that focuses on what really matters - Time
20. [Giva](https://www.capterra.co.uk/software/135094/giva-customer-service) — 4.9/5 (57 reviews) — The Apple MAC of IT Service Management software in the cloud.
21. [Deepser](https://www.capterra.co.uk/software/178946/deepser) — 4.6/5 (56 reviews) — Deepser is a Help Desk and Ticketing solution developed to manage support requests, daily activities and organisational processes.
22. [Froged](https://www.capterra.co.uk/software/196490/froged) — 4.5/5 (56 reviews) — Proactive customer support tool designed to reduce tickets and improve customer experience with dynamic chat and a help desk features
23. [CloudRadial](https://www.capterra.co.uk/software/199354/cloudradial) — 4.7/5 (55 reviews) — CloudRadial’s Unified Client Portal and CSA Platform enables MSPs to deliver an Amazon-like client experience.
24. [Re:amaze](https://www.capterra.co.uk/software/132952/reamaze) — 4.8/5 (53 reviews) — Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
25. [ChangeGear](https://www.capterra.co.uk/software/146239/changegear-itsm) — 4.0/5 (51 reviews) — ChangeGear is an award-winning digital service management platform, recognized by analysts like Gartner, GigaOm and Forrester.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.uk/directory)

-----

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It allows you to efficiently manage customer support, optimizing the use of company resources and saving time.Thanks to Deepser you can easily measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction. The software is intuitive and simple to customize, Modular and scalable, it is convenient and tailored to your needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.capterra.co.uk/software/178946/deepser","@type":"ListItem"},{"name":"Froged","position":22,"description":"The all-in-one solution to provide proactive customer support, increase customer engagement & improve retention.\n\nOur tool is designed to nurture your customers throughout their entire lifecycle. \n\nServe your customer's unique needs with dynamic chat,  personalized product flows, email campaigns, an integrated knowledge base, and automated messages. 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Purpose-built to empower MSPs to deliver excellent customer service, CloudRadial is dedicated to helping MSPs across the globe grow and scale their business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e1295a6d-554b-4d94-a9c6-287581ac770f.png","url":"https://www.capterra.co.uk/software/199354/cloudradial","@type":"ListItem"},{"name":"Re:amaze","position":24,"description":"Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9b96508-7096-4abe-863f-49ebc8832b29.png","url":"https://www.capterra.co.uk/software/132952/reamaze","@type":"ListItem"},{"name":"ChangeGear","position":25,"description":"ChangeGear delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with a no code solution with low overhead costs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d1a76250-9dbf-46d6-8f2b-d6a8a5faabad.png","url":"https://www.capterra.co.uk/software/146239/changegear-itsm","@type":"ListItem"}],"numberOfItems":25}
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