---
description: Page 5 - Compare the best Help Desk Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 5 - Help Desk Software - Price Comparison & Reviews - Capterra UK 2026
---

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# Help Desk Software

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> Help Desk software is a customer service tool that enables organisations to respond more efficiently to their users. Help Desk software, also known as a Helpdesk system, that improves the ability of customer service departments to provide fast and effective support to employees, end-users, and customers. A support desk system (also known as service desk software or ticketing software) can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer support. Integrating these elements of software for Ticketing tools can also facilitate the flow of new information from users, contributing to the organisation's existing knowledge base. Help Desk software is related to Call Centre software, Customer Service Software, and Remote Desktop software. Compare product reviews and features to help find the best Help Desk Software for your business in the UK.

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## Products

1. [Motadata ServiceOps](https://www.capterra.co.uk/software/153905/motadata) — 4.6/5 (50 reviews) — Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities.
2. [AzureDesk](https://www.capterra.co.uk/software/151394/azuredesk) — 4.5/5 (50 reviews) — Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
3. [Call Center Studio](https://www.capterra.co.uk/software/176017/alotech) — 4.5/5 (47 reviews) — AI-powered cloud contact center software for BPOs and enterprises to automate workflows, boost agent productivity, and deliver exceptio
4. [Raiseaticket](https://www.capterra.co.uk/software/182383/raiseaticket) — 4.7/5 (46 reviews) — Raiseaticket is a free cloud-based help desk software that enables users to manage customer support tickets and service requests.
5. [HaloITSM](https://www.capterra.co.uk/software/200140/haloitsm) — 4.7/5 (43 reviews) — HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization.
6. [Incident IQ](https://www.capterra.co.uk/software/186247/incident-iq) — 4.6/5 (42 reviews) — The Incident IQ platform has revolutionized how school districts manage help desk ticketing, asset management, and maintenance work.
7. [GLPI](https://www.capterra.co.uk/software/126254/glpi) — 4.5/5 (41 reviews) — Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk.
8. [ServiceNow IT Service Management](https://www.capterra.co.uk/software/152874/servicenow-knowledge-management) — 4.5/5 (41 reviews) — ServiceNow IT Service Management is a modern, cloud-based, silo-busting solution with improved productivity, cost and resilience.
9. [Kapture CX](https://www.capterra.co.uk/software/144560/Kapture) — 4.2/5 (40 reviews) — Kapture CX is Gen-AI powered customer experience management solution, built for enterprises.
10. [Wavity Help & Service Desk](https://www.capterra.co.uk/software/1029460/wavity-help--service-desk) — 4.8/5 (39 reviews) — Wavity Help \& Service Desk is a ticketing solution that can streamline collaboration and improve resolution times.
11. [NABD System](https://www.capterra.co.uk/software/142595/nabd) — 4.6/5 (38 reviews) — Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.
12. [Deskpro](https://www.capterra.co.uk/software/127288/deskpro) — 4.6/5 (38 reviews) — The modern helpdesk software platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
13. [Agiloft](https://www.capterra.co.uk/software/101273/agiloft) — 4.8/5 (38 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
14. [ThriveDesk](https://www.capterra.co.uk/software/1020527/thrivedesk) — 4.7/5 (37 reviews) — Connect with customers and resolve their issues through ticket and feedback management.
15. [UseResponse](https://www.capterra.co.uk/software/170123/useresponse) — 4.6/5 (36 reviews) — Customer Support \& Feedback Software. Available in SaaS \& On-Premise. Highly customizable, scalable and flexible. Free 14-day trial.
16. [User.com](https://www.capterra.co.uk/software/144916/usercom) — 4.6/5 (36 reviews) — User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
17. [HaloPSA](https://www.capterra.co.uk/software/20971/halopsa) — 4.9/5 (36 reviews) — HaloPSA is a professional services automation software that modernizes and transforms the delivery of managed IT services.
18. [Desku](https://www.capterra.co.uk/software/1037380/desku) — 4.7/5 (36 reviews) — Desku is AI Customer Service Software With LiveChat, AI CoPilot for Agents, Eva AI Chatbot, Ticketing, and AI Powered Automations.
19. [EcholoN](https://www.capterra.co.uk/software/189744/echolon) — 4.7/5 (35 reviews) — Made in Germany: our helpdesk software with ticket system and knowledge database (KNB), adaptable to your needs and expandable.
20. [iSupport](https://www.capterra.co.uk/software/152/isupport) — 4.3/5 (34 reviews) — End users can submit requests for service, search for solutions, and view the status of their open incidents.
21. [SupportBee](https://www.capterra.co.uk/software/132028/supportbee) — 4.4/5 (34 reviews) — SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool for small businesses.
22. [FootPrints](https://www.capterra.co.uk/software/100291/footprints) — 3.5/5 (34 reviews) — IT service management for mid-size organizations
23. [Jitbit Helpdesk](https://www.capterra.co.uk/software/117628/jitbit-helpdesk) — 4.5/5 (33 reviews) — Beautilful help desk software, available both "SaaS" and "on-premise". Tracks your customers' issues, fully integrates with your email.
24. [Oracle B2C Service](https://www.capterra.co.uk/software/136659/oracle-right-now) — 4.5/5 (32 reviews) — Cross-channel solution that covers contact center, web, and social aspects of customer service experience.
25. [SMART Service Desk](https://www.capterra.co.uk/software/100670/smart-service-desk-itsm) — 4.7/5 (31 reviews) — Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Get a free 14 day trial with no upfront payment from User.com","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ee1cfc44-3f00-416f-b4ef-9bd866b0311d.png","url":"https://www.capterra.co.uk/software/144916/usercom","@type":"ListItem"},{"name":"HaloPSA","position":17,"description":"HaloPSA is a professional services automation software that modernizes IT service delivery through an all-inclusive platform. The system features a service desk with specialized ticketing capabilities, sales and CRM functionality for enhanced pipeline visibility, and a self-service portal that streamlines customer interactions. The platform includes comprehensive reporting tools that facilitate data-driven decision making alongside contract management features that track agreements. \n\nBilling and invoicing processes are simplified through automation, while stock management centralizes inventory control. 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Thus, you can use all the modules and extensions, as well as the EcholoN Ticket System or the comprehensive solution for holistic service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58abab0c-b11a-4396-9b01-55d6d01b2ab5.png","url":"https://www.capterra.co.uk/software/189744/echolon","@type":"ListItem"},{"name":"iSupport","position":20,"description":"iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time.  iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fe6f014b-5cbb-4dc4-8ca8-bf513a19f25f.png","url":"https://www.capterra.co.uk/software/152/isupport","@type":"ListItem"},{"name":"SupportBee","position":21,"description":"SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently.\nThe collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7c686cf6-f294-4628-81c0-c3af626eae33.png","url":"https://www.capterra.co.uk/software/132028/supportbee","@type":"ListItem"},{"name":"FootPrints","position":22,"description":"Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/efc03b17-5052-43c7-b9a3-61c2ce4ce956.png","url":"https://www.capterra.co.uk/software/100291/footprints","@type":"ListItem"},{"name":"Jitbit Helpdesk","position":23,"description":"Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc.\n\nJitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3a9bd892-cb05-4edf-99df-51cccaaab516.png","url":"https://www.capterra.co.uk/software/117628/jitbit-helpdesk","@type":"ListItem"},{"name":"Oracle B2C Service","position":24,"description":"Oracle B2C Service helps agents to manage interactions coming from multiple channels through a unified agent desktop. The single platform integrated interactions from phone, web, live chat, email, online communities and social media. It also pulls data from other enterprise systems, such as billing info and shipping statuses, to offer a complete view of the customer on one screen.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8e5c8d0b-21ea-4d94-8d6e-0c7ab056dea0.png","url":"https://www.capterra.co.uk/software/136659/oracle-right-now","@type":"ListItem"},{"name":"SMART Service Desk","position":25,"description":"We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days.\n\nA comprehensive IT Service Management Tool based on ITIL framework  Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function.  Also includes modules for complete service lifecycle","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5cd874bf-0c6f-46d9-b1db-ac47e3b375dd.png","url":"https://www.capterra.co.uk/software/100670/smart-service-desk-itsm","@type":"ListItem"}],"numberOfItems":25}
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