---
description: Page 8 - Compare the best Help Desk Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Page 8 - Help Desk Software - Price Comparison & Reviews - Capterra UK 2026
---

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# Help Desk Software

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> Help Desk software is a customer service tool that enables organisations to respond more efficiently to their users. Help Desk software, also known as a Helpdesk system, that improves the ability of customer service departments to provide fast and effective support to employees, end-users, and customers. A support desk system (also known as service desk software or ticketing software) can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, IT management, and customer support. Integrating these elements of software for Ticketing tools can also facilitate the flow of new information from users, contributing to the organisation's existing knowledge base. Help Desk software is related to Call Centre software, Customer Service Software, and Remote Desktop software. Compare product reviews and features to help find the best Help Desk Software for your business in the UK.

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## Products

1. [EV Service Manager](https://www.capterra.co.uk/software/124331/easyvista) — 3.4/5 (14 reviews) — EV Service Manager is no code and highly configurable to support the most complex ITIL requirements with simplicity and agility.
2. [C2](https://www.capterra.co.uk/software/135915/c2-atom) — 4.3/5 (14 reviews) — Transform your support services and IT management with a fully integrated ITSM platform that can be configured to your needs.
3. [ManageEngine SupportCenter Plus](https://www.capterra.co.uk/software/162095/manageengine-supportcenter-plus) — 4.3/5 (14 reviews) — Give your Support Desk a powerful and visual makeover.Try Support Center Plus.Take the first step towards world-class customer support
4. [Capacity](https://www.capterra.co.uk/software/192480/capacity) — 4.5/5 (14 reviews) — Capacity is an industry leader in support automation for both customers and employees. Get up and running within 30 days.
5. [ProProfs Help Desk](https://www.capterra.co.uk/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
6. [Desk360](https://www.capterra.co.uk/software/212006/desk360) — 4.7/5 (14 reviews) — A cloud-based omnichannel customer support platform with 360-degree customer view.
7. [everything HelpDesk](https://www.capterra.co.uk/software/127267/everything-helpdesk) — 4.3/5 (13 reviews) — \#1 for schools, universities, and state and local government. Simplifies ticket submission and automates workflow and reporting.
8. [Inbenta](https://www.capterra.co.uk/software/158902/inbenta) — 4.7/5 (13 reviews) — Give customers and employees the most relevant answers in real-time using no-code intelligent automation and conversational AI.
9. [helppeople Cloud](https://www.capterra.co.uk/software/179540/helppeople-cloud) — 4.7/5 (13 reviews) — help desk software ticketing system, SLA, knowledge base, ITIL ready, 15 process certified by PinkVerify Start from 4,99
10. [Leena AI](https://www.capterra.co.uk/software/187829/leena-ai) — 4.5/5 (13 reviews) — Auto-answer employee queries, and instantly resolve employee tickets and requests with Leena AI HR helpdesk.
11. [FreeScout](https://www.capterra.co.uk/software/208727/freescout) — 4.2/5 (13 reviews) — Super user-friendly and lightweight free open-source help desk and shared mailbox (PHP7+MySQL).
12. [ControlHippo](https://www.capterra.co.uk/software/1029621/controlhippo) — 4.5/5 (13 reviews) — Take your Sales and customer support to next level with a WhatsApp shared inbox that lets you manage multiple devices and agents.
13. [Enghouse eKMS](https://www.capterra.co.uk/software/120410/ekms) — 4.2/5 (12 reviews) — KB Management/optimization connects people with answers. Incl: real-time editing and authoring, templates, workflows, forums, comments
14. [HelpOnClick](https://www.capterra.co.uk/software/132026/helponclick-live-chat) — 4.6/5 (12 reviews) — Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales\!
15. [InfoServ](https://www.capterra.co.uk/software/150329/infoserv) — 4.9/5 (12 reviews) — Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.
16. [Trakdesk](https://www.capterra.co.uk/software/150996/trakdesk) — 4.9/5 (12 reviews) — SAAS customer support and helpdesk software, hosted in the cloud and readily available.
17. [Ameyo FusionCX](https://www.capterra.co.uk/software/175317/ameyo-fusioncx) — 3.9/5 (12 reviews) — FusionCX is the first one in the Contact Center industry to bring Helpdesk and Omni Channel Contact Center capabilities in one solution
18. [OfficeAmp](https://www.capterra.co.uk/software/176209/officeamp) — 4.2/5 (12 reviews) — Easily collect, manage, resolve issues related to office operations. Categorize \& assign tasks within Slack - where your team works\!
19. [Desk365](https://www.capterra.co.uk/software/1019822/desk365) — 4.9/5 (12 reviews) — Desk365 is an AI-powered ticketing system for teams of all sizes.
20. [HelpSpot](https://www.capterra.co.uk/software/53431/helpspot) — 4.5/5 (11 reviews) — Efficient \& effective customer service software that helps you never lose track of a customer's email again.
21. [OneDesk](https://www.capterra.co.uk/software/115614/onedesk) — 4.3/5 (11 reviews) — OneDesk's software combines helpdesk and project management into a single application. Manage customer tickets and projects in one app.
22. [CXMEngine](https://www.capterra.co.uk/software/175876/relay) — 4.4/5 (11 reviews) — Boomtown¿s AI learning platform provides your organization the ability to dramatically reduce customer effort and drive sales while sav
23. [Wowdesk](https://www.capterra.co.uk/software/183320/help-desk-solution) — 4.7/5 (11 reviews) — Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience
24. [Forethought](https://www.capterra.co.uk/software/196175/agatha) — 4.5/5 (11 reviews) — Forethought is the first AI-native platform for enterprise customer experience.
25. [Kiamo](https://www.capterra.co.uk/software/200863/kiamo) — 4.2/5 (11 reviews) — Kiamo is a Cloud omnichannel solution for contact centers wishing to optimize the efficiency of their Customer Relations.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [All Categories](https://www.capterra.co.uk/directory)

-----

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Simply message OfficeAmp and get stuff done around the office.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6459f295-4371-4924-87b2-f2b9ee9e3dba.png","url":"https://www.capterra.co.uk/software/176209/officeamp","@type":"ListItem"},{"name":"Desk365","position":19,"description":"Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. \n\nBuilt for and by IT experts, our helpdesk is robust with features that cover the entire customer experience spectrum.  \n\nShorten the learning curve with easy-to-use features like Knowledge base, SLAs, and  Round Robin \n\nEmpower agents with advanced features like AI-Agent, Approval and Change management, IT Asset Management, and Automations \n\nSolve support requests across every channel your customers are on with an omnichannel approach \n\nWhat’s more? With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2fd1146b-9b06-407f-b6b9-e0cf71955c14.png","url":"https://www.capterra.co.uk/software/1019822/desk365","@type":"ListItem"},{"name":"HelpSpot","position":20,"description":"Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9c3c4513-3b9f-4c1f-b5d9-63797d4a97ae.jpeg","url":"https://www.capterra.co.uk/software/53431/helpspot","@type":"ListItem"},{"name":"OneDesk","position":21,"description":"OneDesk's software combines Helpdesk, Project Management & Time Tracking into one AI-enabled application. \n\nNo need to purchase, integrate and switch between applications. 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