---
description: Compare the best Telephony Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Telephony Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)

# Telephony Software

Canonical: https://www.capterra.co.uk/directory/30084/telephony/software

Page: 1 / 13\
Next: [Next page](https://www.capterra.co.uk/directory/30084/telephony/software?page=2)

> Telephony software automates the electronic transmission of voice and data, often to improve call center efficiency.  These applications allow all types of organizations increased flexibility in managing their incoming and outgoing call options as well as a variety of fax and data features.  In addition to optimizing an organization's internal operations, Telephony software also offers expanded outgoing capabilities, providing an infrastructure for call center management, help desk operations, predictive dialing applications, Customer Relationship Management (CRM) solutions and telemarketing software.

-----

## Products

1. [Dialpad](https://www.capterra.co.uk/software/190976/dialpad-sell) — 4.2/5 (562 reviews) — Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
2. [Aircall](https://www.capterra.co.uk/software/144486/aircall) — 4.2/5 (458 reviews) — Aircall is the modern telephony solution designed to integrate with your favorite business tools. Numbers available in 100+ countries.
3. [CTM](https://www.capterra.co.uk/software/152004/call-tracking-software) — 4.6/5 (150 reviews) — CTM lets you track \& attribute leads, from any source, giving you data to confidently make marketing decisions \& increase conversions.
4. [CloudTalk](https://www.capterra.co.uk/software/182004/cloudtalk) — 4.4/5 (268 reviews) — CloudTalk is an AI-powered, cloud-based telephony software for sales and customer service teams. Start your FREE 14-day trial today\!
5. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews) — 100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline \& mobile numbers and more...
6. [RingByName](https://www.capterra.co.uk/software/169306/ringbyname) — 4.6/5 (69 reviews) — RingByName is a powerful cloud phone service designed to make your business more efficient and save you money.
7. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
8. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
9. [RingEX](https://www.capterra.co.uk/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews) — A seamless solution to unleash the power of cloud business communications.
10. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 \#1 free business cloud telephony system, CRM and telemarketing solution used by 15 million businesses worldwide.
11. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (914 reviews) — Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support.
12. [Talkdesk](https://www.capterra.co.uk/software/132852/talkdesk) — 4.5/5 (732 reviews) — Talkdesk is an intuitive, cloud-based telephony solution with advanced features, comprehensive reporting and seamless integrations.
13. [Google Voice](https://www.capterra.co.uk/software/210592/voice) — 4.5/5 (716 reviews) — Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more.
14. [VoIP.ms](https://www.capterra.co.uk/software/203084/voip-ms) — 4.8/5 (697 reviews) — Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.
15. [CallHippo](https://www.capterra.co.uk/software/159578/callhippo) — 4.4/5 (675 reviews) — Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more.
16. [GoTo Connect](https://www.capterra.co.uk/software/163604/goto-connect) — 4.5/5 (668 reviews) — GoTo makes IT and business communication easy so its customers can do what matters most.
17. [CXone Mpower](https://www.capterra.co.uk/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) — Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
18. [Twilio](https://www.capterra.co.uk/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) — Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications.
19. [Five9](https://www.capterra.co.uk/software/132405/five9) — 4.2/5 (481 reviews) — Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences.
20. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (465 reviews) — 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry.
21. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) — Convoso is designed for outbound sales. Customers using Convoso have experienced 300% increase in contact rates and 30% in revenue.
22. [Grasshopper](https://www.capterra.co.uk/software/175002/grasshopper) — 4.3/5 (358 reviews) — Get the perfect phone number for your small business and turn the world into our office with the Grasshopper virtual phone system.
23. [Textedly](https://www.capterra.co.uk/software/150912/textedly) — 4.5/5 (351 reviews) — Textedly is an SMS marketing tool that helps businesses boost communication and revenue with automated bulk texting features.
24. [Vonage Business Communications](https://www.capterra.co.uk/software/159047/vonage-business) — 4.0/5 (320 reviews) — Affordable, Easy and Reliable Phone System - Mobile Integration, Web \& Video Conferencing and 40+ business critial features. Learn More
25. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (315 reviews) — DialedIn's optimizes call centers with telephony features including advanced routing, predictive dialing and seamless CRM integration.

-----

Page: 1 / 13\
Next: [Next page](https://www.capterra.co.uk/directory/30084/telephony/software?page=2)

## Related Categories

- [VoIP Phone Systems](https://www.capterra.co.uk/directory/31101/business-phone-systems/software)
- [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Cloud PBX Software](https://www.capterra.co.uk/directory/31102/cloud-pbx/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30084/telephony/software)
- [All Categories](https://www.capterra.co.uk/directory)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/directory/30084/telephony/software> |
| de | <https://www.capterra.com.de/directory/30084/telephony/software> |
| de-AT | <https://www.capterra.at/directory/30084/telephony/software> |
| de-CH | <https://www.capterra.ch/directory/30084/telephony/software> |
| en | <https://www.capterra.com/telephony-software/> |
| en-AE | <https://www.capterra.ae/directory/30084/telephony/software> |
| en-AU | <https://www.capterra.com.au/directory/30084/telephony/software> |
| en-CA | <https://www.capterra.ca/directory/30084/telephony/software> |
| en-GB | <https://www.capterra.co.uk/directory/30084/telephony/software> |
| en-IE | <https://www.capterra.ie/directory/30084/telephony/software> |
| en-IL | <https://www.capterra.co.il/directory/30084/telephony/software> |
| en-IN | <https://www.capterra.in/directory/30084/telephony/software> |
| en-NZ | <https://www.capterra.co.nz/directory/30084/telephony/software> |
| en-SG | <https://www.capterra.com.sg/directory/30084/telephony/software> |
| en-ZA | <https://www.capterra.co.za/directory/30084/telephony/software> |
| es | <https://www.capterra.es/directory/30084/telephony/software> |
| es-AR | <https://www.capterra.com.ar/directory/30084/telephony/software> |
| es-CL | <https://www.capterra.cl/directory/30084/telephony/software> |
| es-CO | <https://www.capterra.co/directory/30084/telephony/software> |
| es-CR | <https://www.capterra.co.cr/directory/30084/telephony/software> |
| es-DO | <https://www.capterra.do/directory/30084/telephony/software> |
| es-EC | <https://www.capterra.ec/directory/30084/telephony/software> |
| es-MX | <https://www.capterra.mx/directory/30084/telephony/software> |
| es-PA | <https://www.capterra.com.pa/directory/30084/telephony/software> |
| es-PE | <https://www.capterra.pe/directory/30084/telephony/software> |
| fi | <https://www.capterra.fi/directory/30084/telephony/software> |
| fr | <https://www.capterra.fr/directory/30084/telephony/software> |
| fr-BE | <https://fr.capterra.be/directory/30084/telephony/software> |
| fr-CA | <https://fr.capterra.ca/directory/30084/telephony/software> |
| fr-LU | <https://www.capterra.lu/directory/30084/telephony/software> |
| it | <https://www.capterra.it/directory/30084/telephony/software> |
| ja | <https://www.capterra.jp/directory/30084/telephony/software> |
| ko | <https://www.capterra.co.kr/directory/30084/telephony/software> |
| nb | <https://www.capterra.no/directory/30084/telephony/software> |
| nl | <https://www.capterra.nl/directory/30084/telephony/software> |
| nl-BE | <https://www.capterra.be/directory/30084/telephony/software> |
| pl | <https://www.capterra.pl/directory/30084/telephony/software> |
| pt | <https://www.capterra.com.br/directory/30084/telephony/software> |
| pt-PT | <https://www.capterra.pt/directory/30084/telephony/software> |
| sv | <https://www.capterra.se/directory/30084/telephony/software> |
| tr | <https://www.capterra.web.tr/directory/30084/telephony/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra UK","address":{"@type":"PostalAddress","addressLocality":"Egham","addressRegion":"ENG","postalCode":"TW20 9AH","streetAddress":"Tamesis, The Glanty, Staines-upon-Thames Egham TW20 9AH United Kingdom"},"description":"Capterra UK helps millions of people find the best business software. With software reviews, ratings, infographics, and the most comprehensive list of business software.","email":"info@capterra.co.uk","url":"https://www.capterra.co.uk/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.co.uk/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCEt7vQSPiPlPAblHdhJAqnA"]},{"name":"Capterra UK","url":"https://www.capterra.co.uk/","@type":"WebSite","@id":"https://www.capterra.co.uk/#website","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.co.uk/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Telephony Software","description":"Compare the best Telephony Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.","url":"https://www.capterra.co.uk/directory/30084/telephony/software","about":{"@id":"https://www.capterra.co.uk/directory/30084/telephony/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.co.uk/directory/30084/telephony/software#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/directory/30084/telephony/software#webpage","mainEntity":{"@id":"https://www.capterra.co.uk/directory/30084/telephony/software#itemlist"},"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Telephony Software","position":2,"item":"https://www.capterra.co.uk/directory/30084/telephony/software","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30084/telephony/software#breadcrumblist"}]}
</script><script type="application/ld+json">
  {"name":"Telephony Software - Price Comparison &amp; Reviews - Capterra UK 2026","@context":"https://schema.org","@type":"ItemList","itemListElement":[{"name":"Dialpad","position":1,"description":"Dialpad Connect is a modern cloud-based business phone system that keeps teams connected by making all of their telephony needs available on any device. Dialpad Connect's native Voice Intelligence features boost productivity with real-time transcription and post-call summaries, including highlighted action items. Plus integrations with G Suite, Office 365, Zendesk, and Salesforce create rapid deployments and automatic syncing with the apps your team uses everyday.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5aa0307-b356-4584-b6b2-69dff89aafb3.png","url":"https://www.capterra.co.uk/software/190976/dialpad-sell","@type":"ListItem"},{"name":"Aircall","position":2,"description":"Make every phone conversation count and give time back to your reps. Aircall's flexible telephony solution integrates with 250+ CRM, Helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 22,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: intelligent AI agents, SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc9c553a-b0c5-4095-b932-9ce0c85e3255.png","url":"https://www.capterra.co.uk/software/144486/aircall","@type":"ListItem"},{"name":"CTM","position":3,"description":"CTM helps businesses turn conversations into growth. Trusted by over 100,000 users—including Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster—CTM connects marketing performance to revenue outcomes, revealing which campaigns drive conversions and ROI. Powered by conversation analytics and deep integrations across leading marketing, advertising, and CRM tools, CTM gives teams a unified view of customer behavior, empowering them to make every conversation count.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.capterra.co.uk/software/152004/call-tracking-software","@type":"ListItem"},{"name":"CloudTalk","position":4,"description":"CloudTalk is a cloud-based business telephony system for sales and customer service teams, built to streamline inbound and outbound communication in one powerful workspace.\n\nWith 80+ advanced calling features and 80+ CRM and helpdesk integrations (including HubSpot, Salesforce, and Pipedrive), CloudTalk offers an AI Voice Agent and AI-powered features that help agents automate their daily workflows and boost efficiency.\n\nBenefit from global coverage across 160+ countries, exceptional call quality and AI Conversational Intelligence that turns every conversation into actionable insights. Trusted by 4,000+ companies like Nokia, Glovo, and Valutico.\n\nStart your FREE 14-day trial today and experience the future of AI-driven calling.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/32f5ff6c-ec9b-48c5-900a-d7d82331f288.png","url":"https://www.capterra.co.uk/software/182004/cloudtalk","@type":"ListItem"},{"name":"Ringover","position":5,"description":"Set up a cloud communication system in a few minutes using one simple, user-friendly platform — no technical expertise needed. \n\nReach and engage customers with unlimited calls to  110 countries with Ringover. \n\nRoute calls to the right agents at the right time. \n\nAccess powerful analytics to improve your workflow and team. \n\nPlus, we integrate with over 40 business tools so you can sync and access data from your CRM and most important tools.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/48e316be-9d0e-4219-a291-4a0d3e0719b1.png","url":"https://www.capterra.co.uk/software/169627/ringover","@type":"ListItem"},{"name":"RingByName","position":6,"description":"RingByName is way more than a business phone service. It combines first-class hosted phone service with powerful Unified Communications tools to help you win and keep more customers. It boasts powerful UCaaS features and built-in customer contact center and journey management tools, as well as cutting-edge features such as desktop and mobile collaboration tools - videos, chat, SMS and file sharing.  Our goal is to help businesses build better relationships with their customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/718ebe2a-a548-4854-84d7-4ebce3a8272b.png","url":"https://www.capterra.co.uk/software/169306/ringbyname","@type":"ListItem"},{"name":"Zendesk Suite","position":7,"description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.co.uk/software/164283/zendesk","@type":"ListItem"},{"name":"Zoho Desk","position":8,"description":"Zoho Desk brings your entire call center to the cloud. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Automatically assign calls to agents based on department/team. It's also equipped with IVR, call recording, contact details capturing, voice messages, detailed reports, and omnichannel capabilities. Integrates with top telephony providers like Twilio, RingCentral, Aircall, Amazon Connect, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.co.uk/software/169505/zoho-desk","@type":"ListItem"},{"name":"RingEX","position":9,"description":"RingEX offers widespread business support by being easily administered across all your locations, incorporates all your users, includes diverse calling options, and integrates your preferred accessory or device smoothly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3766495d-3c37-44ed-ae0c-4ccd24835955.png","url":"https://www.capterra.co.uk/software/132178/ringcentral-mvp","@type":"ListItem"},{"name":"Bitrix24","position":10,"description":"If you are looking for a free VoIP phone system for your small business, Bitrix24 is what you need. Unlike other voip solutions, Bitrix24 works both as your internal PBX system and as contact center for inbound and outbound calls. It's also the only free voip system that comes with fully featured free CRM. Importantly, when you clients call you from a phone number recorded in CRM, they will be identified, connected to assigned manager and their phone calls will be logged and recorded.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.co.uk/software/113540/bitrix24","@type":"ListItem"},{"name":"Nextiva","position":11,"description":"Nextiva is an AI-powered unified customer experience management (CXM) platform that consolidates all customer interactions into a single system. It delivers personalized experiences by integrating voice, video, chat, social media, email, and other channels. Nextiva's customer journey orchestration provides real-time insights, enabling the automation of key workflows. Its open architecture and workflow engine, powered by AI, allow businesses to future-proof their customer experience. \n\nNextiva's AI and automation capabilities are easy to deploy, quick to scale, and can be optimized to drive value. The platform includes workforce engagement tools that simplify agent management, reduce fatigue, and increase retention, connecting customer-facing employees with back-office teams to boost productivity. Businesses can engage customers across any channel, reduce costs, and maximize technology investments through Nextiva's consolidated, integrated, and customizable solution.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c9a24305-2ac4-4413-b037-d2dbb1e6a1b0.png","url":"https://www.capterra.co.uk/software/175788/nextiva","@type":"ListItem"},{"name":"Talkdesk","position":12,"description":"Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise class performance and consumer-like ease of use, Talkdesk's telephony platform easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world rely on Talkdesk to power their customer interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/af9001c5-04d1-4792-a867-0f398f0658c7.png","url":"https://www.capterra.co.uk/software/132852/talkdesk","@type":"ListItem"},{"name":"Google Voice","position":13,"description":"Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/18d6a0a9-1dd2-4d23-b27d-4be4b790c3de.png","url":"https://www.capterra.co.uk/software/210592/voice","@type":"ListItem"},{"name":"VoIP.ms","position":14,"description":"VoIP.ms is a Canadian voice-over-internet protocol (VoIP) bring-your-own-device provider headquartered in Canada. VoIP.ms provides a vast range of standard telephony features, as well as enhanced communication features to simplify both business and residential communications such as local DID numbers in 60+ countries. It offers Free Porting across US and Canada for local & toll-free DIDs with termination (outgoing calls) in over 125 countries across the globe.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/edb3a1ce-4664-442a-945d-d1c3d5975192.png","url":"https://www.capterra.co.uk/software/203084/voip-ms","@type":"ListItem"},{"name":"CallHippo","position":15,"description":"CallHippo is a business Telephony system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0933a2a1-8401-453d-9b22-6ac653d9cba1.png","url":"https://www.capterra.co.uk/software/159578/callhippo","@type":"ListItem"},{"name":"GoTo Connect","position":16,"description":"GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/420d013e-1667-4846-a909-0e533179fe7d.jpeg","url":"https://www.capterra.co.uk/software/163604/goto-connect","@type":"ListItem"},{"name":"CXone Mpower","position":17,"description":"NICE CXone Mpower is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith NICE CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b3fd65fb-d535-4d3c-a236-4c3eaf5cb32d.jpeg","url":"https://www.capterra.co.uk/software/134775/incontact-call-center-software","@type":"ListItem"},{"name":"Twilio","position":18,"description":"Twilio is a cloud-based communications platform enabling developers to integrate voice, messaging, and video into applications. Its Voice API offers scalable calling with features like Interactive Voice Response (IVR), voice recording, speech recognition, and global conferencing for up to 250 participants. \n\nThe platform includes Conversational Intelligence, leveraging AI and natural language processing to extract insights from calls. Features like Elastic SIP Trunking, private interconnects, call encryption, emergency calling, branded caller ID, and SHAKEN/STIR protocols enhance security and functionality. Twilio combines communications technology with customer data management for integrated multi-channel experiences, offering documentation, SDKs, and code samples to streamline development.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8535c3-3270-467d-a3bf-db8b9a2d0fc3.png","url":"https://www.capterra.co.uk/software/180158/twilio-communications-platform","@type":"ListItem"},{"name":"Five9","position":19,"description":"Five9 is a cloud contact center as a service (CCaaS) platform that enables organizations to deliver exceptional customer experiences. It offers advanced orchestration across the customer journey, enhancing both customer and agent experiences with intelligent features. The cloud-based architecture provides scalability and remote capabilities, allowing businesses to adapt quickly. Five9 integrates seamlessly with leading CRM and unified communications systems, offering agents real-time context for personalized interactions.\n\nIts AI-powered features, such as intelligent virtual agents, agent assist, and workflow automation, drive efficiency and performance. Advanced analytics and reporting tools provide insights to optimize operations and customer experience.  The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1e1033bd-ca8f-4fc5-bbf4-42c1f8318b4c.png","url":"https://www.capterra.co.uk/software/132405/five9","@type":"ListItem"},{"name":"3CX","position":20,"description":"3CX is a cloud-based and on-premise IP PBX solution that offers complete unified communications, suitable for any business size or industry. With 3CX, employees can work from anywhere. Key features include video conferencing, live chat, mobile apps and advanced contact center features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8663d1da-3218-4167-880b-5e33336ea327.png","url":"https://www.capterra.co.uk/software/158704/3cx","@type":"ListItem"},{"name":"Convoso","position":21,"description":"Convoso delivers the ultimate cloud-based, omnichannel predictive dialing software—your all-in-one solution for outbound call centers with 20+ seats. Our cutting-edge AMD, identifying 97% of answering machines, combined with proactive Caller ID reputation management, ensures genuine connections. Bid farewell to 'Scam Likely' labels. With seamlessly automated workflows, experience a remarkable 300% increase in contact rates upon switching to Convoso.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/689f3e71-cf5e-436f-9e79-09a0d3b9d3a9.png","url":"https://www.capterra.co.uk/software/76768/cloud-predictive-dialer","@type":"ListItem"},{"name":"Grasshopper","position":22,"description":"Keep personal and business calls separate by adding a business line to your existing device.  Grasshopper is a virtual phone system for SMB's. Get a local, toll free, or vanity number, or port your own number! Forward calls, use mobile and desktop apps to communicate with clients over voice or text, be notified in real time of missed calls & voicemails, voicemails transcribed and sent via email. Affordable plans help small businesses stay competitive. Prices as low as $14/month. Try us for free!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fafc6dfd-8553-4c87-b09f-166b7c92095c.png","url":"https://www.capterra.co.uk/software/175002/grasshopper","@type":"ListItem"},{"name":"Textedly","position":23,"description":"Textedly is an SMS marketing platform for mass text communication, allowing users to send bulk texts, schedule campaigns, collect SMS opt-ins, and engage in two-way conversations. It supports 300-character messages, exceeding standard SMS limits, and offers rich font options like bold and italic. Features include AI tools for message creation, webforms for opt-ins, analytics, text-to-pay, appointment reminders, and Google Business Reviews integration. Automated responses, drip campaigns, and segmentation are also available. The web-based platform is compliant with opt-in/out regulations and supports integration with tools like Zapier, Mailchimp, Slack, and Salesforce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e8b3622a-3ca6-428a-a855-b5cdf736be03.png","url":"https://www.capterra.co.uk/software/150912/textedly","@type":"ListItem"},{"name":"Vonage Business Communications","position":24,"description":"The cost-effective, business platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools with Amazon Chime Pro. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f9f3e9e0-d40d-45fc-a1d5-7bd28b6a54ff.png","url":"https://www.capterra.co.uk/software/159047/vonage-business","@type":"ListItem"},{"name":"DialedIn CCaaS","position":25,"description":"DialedIn is a comprehensive telephony solution that optimizes communication in inbound and outbound call centers. With robust features like advanced call routing, automatic call distribution (ACD), and seamless integration with VoIP and traditional phone systems, DialedIn ensures efficient and reliable voice communication. The easy-to-learn platform supports predictive and progressive dialing, allowing agents to connect with live prospects while minimizing idle time. Real-time analytics give managers insights into call performance, enabling data-driven decisions and strategy adjustments. DialedIn also integrates with CRM systems, to provide smooth data management and enhance customer interactions. Scalable and adaptable, DialedIn is an essential tool for improving call center efficiency, increasing agent productivity, and delivering exceptional customer service through reliable and advanced telephony capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0ed69191-8b23-404b-ac76-495edf9c5336.png","url":"https://www.capterra.co.uk/software/29589/callcenternow","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30084/telephony/software#itemlist","numberOfItems":25}
</script>