---
description: Discover and compare ITSM Tools Applications & Tools for Mac. Capterra is a free interactive tool that lets you quickly narrow down your software selection, contact multiple vendors, and compare platforms for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ITSM Tools for Mac - Price comparison & Reviews - Capterra UK 2026
---

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# ITSM Tools

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> ITSM software, also known as Information Technology Service Management software, focuses on management of internal and external IT support. These applications guide IT organizations through the planning, design, development, delivery, and support of their services. ITSM solutions encompass such areas as Help Desk and IT Service.

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## Products

1. [iSupport](https://www.capterra.co.uk/software/152/isupport) — 4.3/5 (34 reviews) — End users can submit requests for service, search for solutions, and view the status of their open incidents.
2. [Milldesk](https://www.capterra.co.uk/software/177951/milldesk) — 5.0/5 (31 reviews) — System aligned with ITIL best practices and created with under on the best usability concepts, providing greater agility and management
3. [Tempo Capacity Planner](https://www.capterra.co.uk/software/190516/tempo-planner) — 4.1/5 (29 reviews) — Streamline ITSM with Capacity Planner by Tempo. Track incidents, automate workflows, and ensure efficient service delivery.
4. [Summit](https://www.capterra.co.uk/software/146506/summit) — 4.4/5 (27 reviews) — SymphonyAI helps enterprises dramatically reduce the cost and complexity of IT Management while improving efficiency and productivity.
5. [Electric AI](https://www.capterra.co.uk/software/187542/electric-ai) — 3.7/5 (23 reviews) — All-in-one IT management. With Electric, you can manage your people, devices, networks, and applications in one platform. Try for free\!
6. [Mint Service Desk](https://www.capterra.co.uk/software/187044/mint-service-desk) — 4.8/5 (22 reviews) — Streamlined IT service management with advanced ticketing, asset tracking, SLAs and self-service portal.
7. [AlertOps](https://www.capterra.co.uk/software/160468/alertops) — 4.7/5 (21 reviews) — By allowing teams to choose the tools they use, AlertOps empowers organizations to drive creation of custom processes
8. [ky2help](https://www.capterra.co.uk/software/196043/ky2help) — 4.3/5 (21 reviews) — ky2help® in combination with the personal 360 degree service by the manufacturer, that's unique\!
9. [Faddom](https://www.capterra.co.uk/software/201265/faddom) — 4.8/5 (20 reviews) — Enhance ITSM workflows with live maps for faster triage, root cause analysis, and safer change execution.
10. [ServoDesk](https://www.capterra.co.uk/software/196664/servodesk) — 4.9/5 (18 reviews) — Improve issue resolution times and colleague performance by adopting the latest AI technology and best practice in service delivery.
11. [Virima](https://www.capterra.co.uk/software/178220/virima) — 4.6/5 (15 reviews) — Automate and improve ITIL service delivery, make better decisions, and maximize the value of your IT investments with VIRIMA ITSM.
12. [Ivanti Neurons for ITSM](https://www.capterra.co.uk/software/193225/service-desk) — 3.9/5 (15 reviews) — Gain a proven, robust IT service management solution that transforms help desks and support teams into strategic business enablers.
13. [Tiflux](https://www.capterra.co.uk/software/200798/tiflux) — 4.9/5 (15 reviews) — A ticket management and RMM solution helps in productivity and control of IT assets for service providers and internal
14. [C2](https://www.capterra.co.uk/software/135915/c2-atom) — 4.3/5 (14 reviews) — Transform your IT service management with a fully integrated ITSM platform that can be configured to your needs.
15. [ProProfs Help Desk](https://www.capterra.co.uk/software/200141/proprofs-help-desk) — 4.9/5 (14 reviews) — From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues.
16. [everything HelpDesk](https://www.capterra.co.uk/software/127267/everything-helpdesk) — 4.3/5 (13 reviews) — \#1 for schools, universities, and state and local government. Simplifies ticket submission and automates workflow and reporting.
17. [i-doit](https://www.capterra.co.uk/software/177054/i-doit-pro) — 4.7/5 (13 reviews) — i-doit pro is the all in one solution for all your documentation projects, CMDB and IT asset management.
18. [ConnectWise Cybersecurity Management](https://www.capterra.co.uk/software/202174/continuum-fortify) — 4.5/5 (13 reviews) — ConnectWise delivers everything an MSP/TSP needs to build and launch a successful cybersecurity practice.
19. [iTOP](https://www.capterra.co.uk/software/163429/itop) — 4.1/5 (12 reviews) — iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices.
20. [OfficeAmp](https://www.capterra.co.uk/software/176209/officeamp) — 4.2/5 (12 reviews) — Easily collect, manage, resolve issues related to office operations. Categorize \&amp; assign tasks within Slack - where your team works\!
21. [DeskDirector](https://www.capterra.co.uk/software/176872/deskdirector-portal) — 4.5/5 (12 reviews) — DeskDirector ITSM Software optimizes business outcomes with advanced automation, centralized operational workflows, custom forms \&amp; more
22. [Total Network Inventory](https://www.capterra.co.uk/software/133961/total-network-inventory) — 4.7/5 (11 reviews) — Maintain a clear and structured inventory of IT assets to support your IT service management processes.
23. [AntMyERP](https://www.capterra.co.uk/software/199145/ant-my-erp) — 5.0/5 (11 reviews) — Manage all your Business Functions with just ONE SOFTWARE. Designed for B2B for Sale, Service, Rental,Repair, AMC of Equipments
24. [Sunrise ITSM](https://www.capterra.co.uk/software/148707/it-service-management) — 4.4/5 (10 reviews) — Empowering service desk teams to deliver outstanding service and manage processes through our powerful service desk software.
25. [Network Detective Pro](https://www.capterra.co.uk/software/194232/network-detective) — 4.5/5 (10 reviews) — Network Detective Pro®, the web-based IT assessment and reporting tool that captures network assets, users, configurations, and issues.

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## Related Categories

- [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software)
- [MSP Software](https://www.capterra.co.uk/directory/30921/msp/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software)
- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30676/itsm/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Effortlessly manage multi-client environments and streamline collaboration across departments.\n\niTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/cc641a87-4ef3-472e-ae1e-07e177d09401.png","url":"https://www.capterra.co.uk/software/163429/itop","@type":"ListItem"},{"name":"OfficeAmp","position":20,"description":"Manage Employee Requests for IT, HR, Facilities and Office Manager. \nCollect, manage and resolve tickets in Slack in real-time. \n\nOfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop shop for all of their requests and questions. \n\nNeed a snack in a pantry? Want to book a flight? Order some lunch? 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Use DeskDirector for your internal IT department, as SOP management software and more","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/beab6345-4746-43b4-a424-1e0b730a1c62.png","url":"https://www.capterra.co.uk/software/176872/deskdirector-portal","@type":"ListItem"},{"name":"Total Network Inventory","position":22,"description":"Reliable service management starts with accurate data. 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Designed specifically for B2B businesses who are in Sale, Service, Rent, Repair, AMC of the Equipments like IT, AV, Medical, CCTV, POS, ATM, Tea Coffee Vending, DG Set,Telecom Devices, etc. Ant My ERP allows you to stay on top of your business and provides a true and unified picture of Critical, up-to-the minute business information across your organisation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/55d1890f-ec9d-4399-ade3-1894f9c7b183.png","url":"https://www.capterra.co.uk/software/199145/ant-my-erp","@type":"ListItem"},{"name":"Sunrise ITSM","position":24,"description":"With over three decades of industry expertise, our service desk software is designed to seamlessly adapt to your organisation’s unique needs. What sets us apart is our comprehensive suite of over 30 configurable modules, empowering businesses to tailor their service management platform to their exact requirements. 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