---
description: Compare the best Customer Engagement Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Customer Engagement Software - Price Comparison & Reviews - Capterra UK 2026
---

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# Customer Engagement Software

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> Customer Engagement software helps organisations track, manage, and optimise the customer journey across multiple touchpoints to deliver a more personalised experience. Customer engagement tools enable businesses to effectively communicate with their customers via various digital channels such as email, web chat, SMS, social media, and search engines. Companies can use customer engagement platforms to better target their audience by applying advanced customer segmentation features like demographics, location, and behaviour, helping to reach the right customers at the right time. Customer engagement software typically includes digital and mobile engagement tools, live chat, gamification options, personalised web content, and dynamic forms. Related tools include Customer Relationship Management software, Customer Loyalty Software, Customer Satisfaction software, Gamification software, and Blog software. Compare product reviews and features to help find the best Customer Engagement software for your business in the UK.

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## Products

1. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk lets you engage with your customers from anywhere, on any device, and through any channel from a single platform.
2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) — Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution.
3. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk Support is the leading help desk software built for better customer relationships.
4. [SurveySparrow](https://www.capterra.co.uk/software/168823/surveysparrow) — 4.4/5 (121 reviews) — SurveySparrow boosts engagement by turning feedback into strategies, enhancing loyalty, driving growth, and creating new opportunities.
5. [Zoho CRM Plus](https://www.capterra.co.uk/software/182207/zoho-crmplus) — 4.4/5 (71 reviews) — Zoho CRM Plus unifies all the different touchpoints of a business along with the data collected in each of them in one platform.
6. [Text](https://www.capterra.co.uk/software/1078275/Text-App) — 4.8/5 (5 reviews) — Text App is a tool that unifies live chat, ticketing, and automation to help teams manage all customer conversations in one workspace.
7. [White Label Loyalty](https://www.capterra.co.uk/software/212226/white-label-loyalty-platform) — 4.7/5 (15 reviews) — The White Label Loyalty loyalty engine will help you deliver personalized rewards that are more likely to resonate with each segment.
8. [Sinch Engage](https://www.capterra.co.uk/software/187336/sinch-engage) — 4.4/5 (44 reviews) — All-in-one messaging platform to engage customers on mobile channels they love. CRM-integrated, 100% secure \& compliant, 24/7 support.
9. [Xtremepush](https://www.capterra.co.uk/software/151231/xtremepush) — 4.5/5 (55 reviews) — Xtremepush offers a full suite of customer engagement channels across mobile app, website, email, SMS and social messengers.
10. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
11. [OnRamp](https://www.capterra.co.uk/software/1039867/onramp) — 5.0/5 (1 reviews) — OnRamp helps B2B organizations accelerate time-to-revenue from day one, with its purpose-built customer onboarding platform.
12. [Solitics](https://www.capterra.co.uk/software/205331/solitics) — 4.2/5 (11 reviews) — Real-time engagement built for fintech, iGaming \& more. Respond in seconds. Drive loyalty, automatically.
13. [Quizell](https://www.capterra.co.uk/software/1014615/quizell) — 5.0/5 (20 reviews) — Create interactive quizzes, forms \& funnels to boost leads, sales, and engagement — no code needed.
14. [Customer.io](https://www.capterra.co.uk/software/174023/customer-io) — 4.7/5 (87 reviews) — Customer.io is software that helps businesses create personalized experiences across channels using first-party data.
15. [Userflow](https://www.capterra.co.uk/software/219928/userflow) — 4.8/5 (14 reviews) — AI-powered product adoption platform to onboard, guide, and support users in-app—driving activation, adoption, and retention.
16. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24046 reviews) — Meet your Digital HQ for Customer Engagement. Deliver standout customer experiences with Slack.
17. [Viber](https://www.capterra.co.uk/software/180348/viber) — 4.4/5 (4058 reviews) — Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options.
18. [Hootsuite](https://www.capterra.co.uk/software/121701/hootsuite) — 4.4/5 (3795 reviews) — Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media.
19. [Pipedrive](https://www.capterra.co.uk/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Engage with your customers and close deals in half the time with Pipedrive's smart CRM software\! Try it free and see for yourself.
20. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
21. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews) — Adding LiveChat to your website gives customers the chance to talk to you directly and address any questions they may have instantly.
22. [Text Request](https://www.capterra.co.uk/software/167015/text-request) — 4.6/5 (1193 reviews) — The text messaging service that is crafted to cut through the noise, so you can connect with customers anytime, anywhere.
23. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.
24. [Typeform](https://www.capterra.co.uk/software/137289/typeform) — 4.7/5 (945 reviews) — Understand how customers feel with surveys, real-time insights, and AI that surfaces trends and next steps.
25. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)
- [Customer Loyalty Software](https://www.capterra.co.uk/directory/10031/customer-loyalty/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [All Categories](https://www.capterra.co.uk/directory)

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Powered by first-party data, it offers tools to enhance communication and drive growth. The platform allows users to collect and route real-time customer data to build targeted campaigns based on profile attributes, events, or actions.\n\nThe system features a visual workflow builder for automating personalized messages and an intuitive Design Studio for creating on-brand content. Its omnichannel support ensures a streamlined customer experience across all touchpoints. AI-powered insights help marketers uncover opportunities, streamline tasks, and optimize strategies while maintaining control over messaging. Customer.io delivers the reliability and security that modern businesses require, with comprehensive data integration capabilities and advanced analytics to measure campaign performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91a84622-37f6-4818-a75c-5e9b62300727.png","url":"https://www.capterra.co.uk/software/174023/customer-io","@type":"ListItem"},{"name":"Userflow","position":15,"description":"Userflow is an AI-powered product adoption platform that helps customer-obsessed teams turn users into champions. Build and launch personalized, in-app experiences—like product tours, checklists, tooltips, and resource centers—without code.\n\nGuide users from onboarding to adoption with targeted experiences based on behavior and lifecycle stage. Help users discover value faster, adopt key features, and achieve their goals without friction.\n\nWith FlowAI, teams can surface insights, identify friction, and take action instantly. AI-powered assistance helps users get answers, complete tasks, and move forward—right inside your product.\n\nUserflow also enables scalable self-service support through in-app resource centers and AI assistance, reducing support volume while improving the user experience.\n\nMeasure impact with built-in analytics and continuously optimize to drive activation, retention, and growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45f586f7-29a6-4247-b402-a5227043c393.png","url":"https://www.capterra.co.uk/software/219928/userflow","@type":"ListItem"},{"name":"Slack","position":16,"description":"Meet your Digital HQ for Customer Engagement.\nDeliver standout customer experiences by putting the experts, tools and information your agents need at their fingertips. Bring the right teams together to speed up resolution times. Swarm cases and incidents in real time and easily loop in experts across the company. Collaborate and solve problems aloud with Slack Huddles. Get answers across files, messages and channels with AI-powered search. Boost productivity with automated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/91f64896-759a-41ae-8d14-d540f90c5870.png","url":"https://www.capterra.co.uk/software/135003/slack","@type":"ListItem"},{"name":"Viber","position":17,"description":"Ideal for businesses of all sizes, it is a customer engagement and communication tool that provides users with eCommerce brand discovery options.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4c4332bc-47f9-4972-bd06-6bff7ca5b92c.png","url":"https://www.capterra.co.uk/software/180348/viber","@type":"ListItem"},{"name":"Hootsuite","position":18,"description":"Too many brands suck at social. Yours doesn’t have to.\n\nIt starts with the right tools. Thousands of brands rely on Hootsuite’s platform and solutions to launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all their customer conversations in one place.\n\nWith Hootsuite, you can confidently schedule posts across multiple social networks (including Instagram, TikTok, Threads, X (Twitter), Facebook, LinkedIn, Pinterest, and YouTube), manage organic and paid social content together, easily keep track of customer conversations, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. \n\nAs the world’s most widely trusted social media management solution, Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, customer care, and social commerce. Push your results further and get more from social with Hootsuite.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d71f9a1-f8f7-45b0-b89c-6bb322769000.png","url":"https://www.capterra.co.uk/software/121701/hootsuite","@type":"ListItem"},{"name":"Pipedrive","position":19,"description":"Pipedrive CRM helps you engage with your customers and close deals in half the time! Unify all customer interactions, automate workflows and use dedicated features to boost engagement levels, keep your leads hot and fill your pipeline with new leads. Our reports show that within the 1st year of using Pipedrive, users' mean time to win decreased by 47% on average. Try Pipedrive for 14 days and see for yourself!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2e2e04e-14be-474e-8d90-7162080c28b0.png","url":"https://www.capterra.co.uk/software/132666/pipedrive","@type":"ListItem"},{"name":"LiveAgent","position":20,"description":"LiveAgent is an award winning customer engagement application designed specifically for businesses who want to create exceptional experiences with their customers across all customer-preferred channels. LiveAgent offers powerful reporting features, easy-to-use tools, and customizable templates that will help your team engage with customers efficiently in real time to reduce customer churn. \n\nGet started today with a free 1 month trial and discover why so many businesses use LiveAgent!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.co.uk/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":21,"description":"LiveChat allows for instant communication with website visitors and enables prompt resolution to their questions or concerns. Plus it provides the option for tracking your visitors and sending personalised messages to appear based on specified conditions, such as the number of visited pages or time spent on the website.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.co.uk/software/62194/livechat","@type":"ListItem"},{"name":"Text Request","position":22,"description":"Text Request is a business texting software that directly connects your business to your customers through the unmatched engagement power of text messaging. Upgrade your business phone number to send and receive texts without losing voice capabilities.\nOur business texting software empowers growing franchises and small businesses to scale through mass messaging (bulk messaging), payment links, appointment reminders, Google review management, SMS marketing, and more. Get 5-star customer service, user-friendly interface, SMS API, and a simple 10DLC registration process that provides white-glove support no matter your plan. We also include a mobile app, Chrome extension, and desktop version, so your team can text the way they want.\nOur founder saw businesses struggle with unanswered cold calls, unread emails, personal phone switching, and valuable time lost. That’s why we’ve gone all in on building a cost-effective text conversation platform that scales to the needs of your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f46dc1a8-659d-4a8d-ba35-6581d3c4cc67.png","url":"https://www.capterra.co.uk/software/167015/text-request","@type":"ListItem"},{"name":"Intercom","position":23,"description":"Intercom is an AI-powered customer service platform that combines Fin, an AI agent, with a helpdesk to support customer interactions. Fin resolves complex queries across channels and continuously learns from company knowledge and policies. The platform features a patented AI architecture designed for accuracy and reliability.\n\nThe Intercom Helpdesk includes AI tools such as Copilot, which provides guidance, troubleshooting, and translation capabilities. The interface and workflows support collaboration and issue resolution for human agents.\n\nIntercom operates as an integrated platform where AI and human support systems function together. Fin learns from agent responses, and agents use AI tools to enhance their work. The platform serves as a self-improving system that adapts over time to support customer service operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.co.uk/software/134347/intercom","@type":"ListItem"},{"name":"Typeform","position":24,"description":"Customer satisfaction surveys in Typeform help you understand how people really feel by combining quantitative scores with deeper, open-ended insights. You can spot trends quickly with real-time analytics and AI-powered insights that surface the themes, pain points, and opportunities hiding in your data. \n\nKeep your team aligned by sharing a live results page or sending automated notifications whenever new feedback comes in. And once you’ve collected responses, you can trigger follow-ups or improvements right from Typeform, turning raw feedback into clear next steps for your team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4eaedef2-62e1-4e61-8fcd-1fa35a06551e.png","url":"https://www.capterra.co.uk/software/137289/typeform","@type":"ListItem"},{"name":"EngageBay CRM","position":25,"description":"EngageBay’s AI-powered CRM offers a comprehensive set of tools to help businesses manage customer relationships efficiently. It unifies marketing, sales, and service automation with built-in AI capabilities for smarter engagement and decision-making. The platform enables teams to capture leads, nurture them through automated workflows, and deliver consistent customer experiences from a single, unified system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.co.uk/software/178819/engagebay-marketing","@type":"ListItem"}],"numberOfItems":25}
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