---
description: Compare the best Customer Success Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Customer Success Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software)

# Customer Success Software

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> Customer Success software allows companies to monitor customer activity and happiness to understand their customers’ needs and ensure they achieve their desired outcomes while using a product or service. It also helps companies manage client relationships and provide the necessary support to boost customer satisfaction and retention. For example, customer success managers can use customer success tools to engage with customers via live chat or a ticketing system and be notified of their overall account health via alerts. They can also track and report on feedback to ensure top customer service is provided throughout the customer journey. Some customer success platforms offer call-based and self-service support, such as bots and knowledge bases to meet customer needs. Find the best customer success software for UK businesses.

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## Products

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4116 reviews) — Zendesk Support is the leading help desk software built for better customer relationships.
2. [Thought Industries](https://www.capterra.co.uk/software/142263/thought-industries) — 4.5/5 (80 reviews) — The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.
3. [HubSpot Service Hub](https://www.capterra.co.uk/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews) — Act early on renewals and growth. Health scores and a customer success workspace help your team keep customers and grow accounts.
4. [ChurnZero](https://www.capterra.co.uk/software/157980/churnzero) — 4.7/5 (131 reviews) — ChurnZero is the platform and partner for customer growth.
5. [Microcasting](https://www.capterra.co.uk/software/1045979/microcasting) — 4.8/5 (4 reviews) — AI-powered Customer Experience Platform that helps CS teams scale support, speed adoption, and build lasting customer loyalty.
6. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3494 reviews) — Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer.
7. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
8. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
9. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (850 reviews) — TeamSupport AI-driven Customer Success Software is built for B2B SaaS with workflows for onboarding, churn prevention \& upsell motions.
10. [Agile CRM](https://www.capterra.co.uk/software/135148/agile-crm) — 4.1/5 (526 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
11. [Zight](https://www.capterra.co.uk/software/154298/cloudapp) — 4.6/5 (185 reviews) — Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
12. [Method CRM](https://www.capterra.co.uk/software/130389/method-crm) — 4.2/5 (143 reviews) — The customizable CRM for QuickBooks — manage customers, workflows, and payments from lead to payment with real-time sync.
13. [Custify](https://www.capterra.co.uk/software/190125/custify) — 4.9/5 (135 reviews) — Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.
14. [OnePageCRM](https://www.capterra.co.uk/software/157679/onepagecrm) — 4.8/5 (125 reviews) — A super simple and intuitive CRM trusted by small businesses in 80+ countries
15. [TeamSupport Messaging & Live Chat](https://www.capterra.co.uk/software/1033604/teamsupport-messaging--live-chat) — 4.6/5 (115 reviews) — TeamSupport's ticketing and live chat solutions simplify workflows, improve customer satisfaction, and make agents' lives easier.
16. [Vectera](https://www.capterra.co.uk/software/176498/vectera) — 4.8/5 (106 reviews) — The better way to meet customers online Vectera is the easy way to schedule appointments and conduct secure video meetings.
17. [Helply](https://www.capterra.co.uk/software/143005/groove) — 4.5/5 (87 reviews) — Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support.
18. [servis.ai](https://www.capterra.co.uk/software/167757/freeagent-network) — 4.6/5 (71 reviews) — FreeAgent is a fully-featured Customer Success platform that effectively enables your team to resolve issues.
19. [GUIDEcx](https://www.capterra.co.uk/software/175189/guidecx) — 4.7/5 (64 reviews) — GUIDEcx is a customer onboarding solution designed to reduce churn and speed up time to value.
20. [Upnify CRM](https://www.capterra.co.uk/software/1014742/upnify-crm) — 4.8/5 (64 reviews) — Upnify CRM, designed by sales Professionals, is the sales management system that will help you to increase your company's revenue.
21. [Modjo](https://www.capterra.co.uk/software/215663/modjo) — 4.7/5 (60 reviews) — Modjo deploys AI agents that capture every sales interaction, automate CRM updates, and help your reps spend more time selling.
22. [Froged](https://www.capterra.co.uk/software/196490/froged) — 4.5/5 (56 reviews) — FROGED's Platform will help you increase MRR \& reduce churn through proactive onboarding, support \& engagement tools.
23. [Professional Services Cloud](https://www.capterra.co.uk/software/99830/professional-services-cloud) — 4.0/5 (55 reviews) — Manage your resources, projects and financials with Certinia PS Cloud.
24. [Skalin](https://www.capterra.co.uk/software/1018511/skalin) — 4.9/5 (55 reviews) — The AI Customer Success Platform for Mid-Market B2B SaaS. Unify customer data, spot churn early, protect revenue.
25. [UserGuiding](https://www.capterra.co.uk/software/177546/userguiding) — 4.7/5 (52 reviews) — UserGuiding is the smartest choice for product teams looking to drive revenue \& adoption growth with superior self-service experiences.

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## Related Categories

- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)
- [Customer Retention Software](https://www.capterra.co.uk/directory/34255/customer-retention/software)
- [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)
- [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software)
- [Client Onboarding Software](https://www.capterra.co.uk/directory/33476/client-onboarding/software)

## Links

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Get creative with whiteboards, cobrowsing and document annotation. 1-click start, no downloads, no frustrations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/41595162-64bb-4256-9b61-15ff1c990c10.png","url":"https://www.capterra.co.uk/software/176498/vectera","@type":"ListItem"},{"name":"Helply","position":17,"description":"Groove is a help desk software that provides a shared inbox, knowledge base, live chat, and reporting to enhance customer support. It features a shared inbox with an email-like interface, allowing teams to organize, prioritize, and resolve inquiries efficiently. Key features include conversation assignments, collision detection, private notes, and @mentions for team collaboration.\n\nGroove also offers live chat for instant support on websites or apps, with round-robin assignment, unattended message logic, and email continuation. Its knowledge base can reduce support tickets, offering mobile access, brand control, and an embeddable widget.","image":"https://images.g2crowd.com/uploads/product/image/35258e717ef1f207804238580078c6da/groovehq.png","url":"https://www.capterra.co.uk/software/143005/groove","@type":"ListItem"},{"name":"servis.ai","position":18,"description":"FreeAgent is a fully-featured Customer Service platform that effectively enables your team to resolve issues and reduce the need for future inquiries. Eliminate long wait times and tedious manual processes, support representatives can focus on delivering personalized assistance and ensuring successful customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/45375506-7b1f-4956-aed6-3d57776346f4.jpeg","url":"https://www.capterra.co.uk/software/167757/freeagent-network","@type":"ListItem"},{"name":"GUIDEcx","position":19,"description":"GUIDEcx is a customer onboarding solution designed to reduce churn, shorten time to initial value, and increase team capacity. Automated project and task management, dynamic forecasting, built-in communication tools, resource management, time tracking, and more keep internal and external customer teams on track, accountable, and engaged!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e684d417-5542-4da8-9cd4-a9a73b89aefc.jpeg","url":"https://www.capterra.co.uk/software/175189/guidecx","@type":"ListItem"},{"name":"Upnify CRM","position":20,"description":"Upnify is a CRM designed by business leaders for the international market.\n\nUpnify provides you with the opportunity to follow up on each of your leads, generating more opportunities that can translate into new sales for your company. Upnify's tools simplify the activities that impact the executive's work, saving time and increasing effectiveness. Enhance your management skills with Upnify, standardizing the phases of your commercial process and make a successful impression on your prospects.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0e773959-b7b5-4014-ba9f-5d64118f4ebe.png","url":"https://www.capterra.co.uk/software/1014742/upnify-crm","@type":"ListItem"},{"name":"Modjo","position":21,"description":"Modjo is the Sales Agentic AI Platform built for European revenue teams. \nIt captures every customer interaction from calls to meetings and emails. It deploys AI agents that work before, during, and after every sales interaction: briefing reps, updating the CRM andsending follow-ups emails.\nReady to use from day one, fully customizable, and embedded \nnatively into your existing tools such as HubSpot, Salesforce, Slack. \n\nTrusted across Europe: fully GDPR-compliant, with all data hosted on European servers and SOC II certificatio","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89c88d43-9cd6-4a85-9448-381d8c4e19fd.png","url":"https://www.capterra.co.uk/software/215663/modjo","@type":"ListItem"},{"name":"Froged","position":22,"description":"FROGED is the evolution of Customer Success and Product-led Growth - it is a Product Success Platform built by a SaaS, for SaaS companies.\n\nBrands can optimize their entire Customer Lifecycle: Onboarding, Engagement, and Proactive Customer Support. Using one platform you can: \n- Automate support (live chat, help desk & integrations)\n- Increase product adoption (in-app messages and email campaigns & automations)\nPlus increase engagement, overall MRR, and retention.\n\nTry FROGED for FREE today!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/ec54a8a7-fd59-4b6b-9ba5-41a51a1ffd07.png","url":"https://www.capterra.co.uk/software/196490/froged","@type":"ListItem"},{"name":"Professional Services Cloud","position":23,"description":"Gain unprecedented visibility into your business across services sales, service delivery and finance by putting your customer at the center of everything you do with Professional Services Automation software from Certinia.  With Certinia PS Cloud you can easily manage teams across your entire organization. Schedule the right people, with the right skills, for the right projects at the right time and optimize the deployment of your people.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d59513a5-15e2-4975-b180-894bb418f18e.png","url":"https://www.capterra.co.uk/software/99830/professional-services-cloud","@type":"ListItem"},{"name":"Skalin","position":24,"description":"Skalin brings together all your customer data, makes sense of it with AI, and gives your team the clarity to protect revenue and grow accounts — without adding headcount. Built for Mid-Market B2B SaaS.\n\n360° Customer View\n→ Turn scattered data into one intelligent customer record — one view instead of five tabs\n\nSkalin AI — instant clarity on every account\n→ It reads every touchpoint (adoption, conversations, meetings, NPS, revenue) and delivers full context in seconds\n→ Ask anything about a customer, get an immediate answer; walk into every call fully briefed\n\nSmart Health Score\n→ AI agents surface risk signals 3–4 weeks early; self-learning, no rules to write\n\nAutomated Playbooks\n→ Cut the busywork with workflows triggered by signals, not a calendar\n\nClient Portal\n→ Share a branded workspace where you and your customer stay aligned\n\nLive in under a month. No dedicated admin to run it. A genuine alternative to heavier platforms like Gainsight and Planhat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/65ef3a73-edd5-4e58-8651-3812008047cf.jpeg","url":"https://www.capterra.co.uk/software/1018511/skalin","@type":"ListItem"},{"name":"UserGuiding","position":25,"description":"UserGuiding empowers product teams to boost user activation and drive revenue growth through its all-in-one, no-code platform. Quickly implement superior self-service experiences that enhance user adoption and minimize support needs without breaking the bank. With UserGuiding, you can:\n\n        •        Activate users with interactive in-app guides and walkthroughs\n        •        Boost feature adoption with personalized onboarding flows\n        •        Offer AI-powered self-serve help to reduce support tickets\n        •        Announce product updates effectively within your app\n        •        Collect user feedback seamlessly to improve your product\n\nJoin 1,000+ teams who trust UserGuiding for the fastest implementation and exceptional value. Drive revenue growth effortlessly and achieve lasting user engagement with UserGuiding—the smartest choice for product teams seeking superior self-service solutions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c429b9c2-12fc-47f8-b843-3263cc1e13be.jpeg","url":"https://www.capterra.co.uk/software/177546/userguiding","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/30961/customer-success/software#itemlist","numberOfItems":25}
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