---
description: Compare the best Customer Success Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Success Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Success Software](https://www.capterra.co.uk/directory/30961/customer-success/software)

# Customer Success Software

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> Customer Success software allows companies to monitor customer activity and happiness to understand their customers’ needs and ensure they achieve their desired outcomes while using a product or service. It also helps companies manage client relationships and provide the necessary support to boost customer satisfaction and retention. For example, customer success managers can use customer success tools to engage with customers via live chat or a ticketing system and be notified of their overall account health via alerts. They can also track and report on feedback to ensure top customer service is provided throughout the customer journey. Some customer success platforms offer call-based and self-service support, such as bots and knowledge bases to meet customer needs. Find the best customer success software for UK businesses.

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## Products

1. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk Support is the leading help desk software built for better customer relationships.
3. [Pipedrive](https://www.capterra.co.uk/software/132666/pipedrive) — 4.5/5 (3042 reviews) — Customer relationship management solution that helps businesses with lead management, sales automation, email segmentation, and more.
4. [HubSpot Service Hub](https://www.capterra.co.uk/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
5. [ChurnZero](https://www.capterra.co.uk/software/157980/churnzero) — 4.7/5 (129 reviews) — ChurnZero is the platform and partner for customer growth.
6. [OnRamp](https://www.capterra.co.uk/software/1039867/onramp) — 5.0/5 (1 reviews) — OnRamp is dynamic customer onboarding software that helps you turn any high-touch customer process into a simple, guided experience.
7. [Customerscore.io](https://www.capterra.co.uk/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) — Customerscore.io helps you retain and grow your customers. It’s a customer-level product analytics platform built for SaaS teams.
8. [Custify](https://www.capterra.co.uk/software/190125/custify) — 4.9/5 (122 reviews) — Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value.
9. [Microcasting](https://www.capterra.co.uk/software/1045979/microcasting) — 4.8/5 (4 reviews) — AI-powered Customer Experience Platform that helps CS teams scale support, speed adoption, and build lasting customer loyalty.
10. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for Free with LiveAgent and create amazing customer experiences with the ultimate customer success solution for all businesses.
11. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews) — AI-based solution that helps businesses automate support, boosts sales, and enhances satisfaction across multiple channels.
12. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is a free customer success and customer relationship management platform used by 15 million businesses worldwide.
13. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
14. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (848 reviews) — TeamSupport AI-driven Customer Success Software is built for B2B SaaS with workflows for onboarding, churn prevention \& upsell motions.
15. [eWay-CRM](https://www.capterra.co.uk/software/152769/eway-crm) — 4.5/5 (820 reviews) — Turn your Microsoft 365 into a fully-fledged CRM with eWay-CRM. Use your CRM in Outlook, Teams, SharePoint, and other 365 apps.
16. [Agile CRM](https://www.capterra.co.uk/software/135148/agile-crm) — 4.1/5 (524 reviews) — Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
17. [monday CRM](https://www.capterra.co.uk/software/1024614/monday-crm) — 4.7/5 (453 reviews) — monday CRM enables revenue teams to improve efficiency at every stage of the customer journey.
18. [Pipefy](https://www.capterra.co.uk/software/144848/pipefy) — 4.6/5 (319 reviews) — Automate Customer Satisfaction processes in minutes with ready-to-use templates. Try Pipefy for free.
19. [Front](https://www.capterra.co.uk/software/132901/front) — 4.5/5 (286 reviews) — Discover how 8,500+ businesses use Front to delight their customers, engage their teams, and build stronger businesses.
20. [Mixmax](https://www.capterra.co.uk/software/159470/mixmax) — 4.6/5 (236 reviews) — The easiest-to-use sales engagement platform, helping revenue teams move away from spray and pray prospecting with AI. Now on Outlook.
21. [Salesforce Starter](https://www.capterra.co.uk/software/132665/salesforce-essentials) — 4.4/5 (223 reviews) — Customer relationship management tool that enables businesses to organize lead data, personalize email templates, and more.
22. [Issuetrak](https://www.capterra.co.uk/software/16499/issuetrak) — 4.6/5 (205 reviews) — Issue tracking tool that helps manufacturing businesses automate quality control \& customer service processes on a unified interface.
23. [NiceJob](https://www.capterra.co.uk/software/142037/nicejob) — 4.9/5 (202 reviews) — NiceJob helps to increase repeat business and fight churn by capturing the voices of your satisfied customers.
24. [Zight](https://www.capterra.co.uk/software/154298/cloudapp) — 4.6/5 (185 reviews) — Share information faster with visual context. Create, annotate, and share screenshots, videos, screen recordings, GIFs.
25. [Vivantio](https://www.capterra.co.uk/software/132880/vivantio) — 4.3/5 (178 reviews) — Cloud-based, scalable service management software for internal- and external-facing support teams.

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## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Sales Enablement Software](https://www.capterra.co.uk/directory/30798/sales-enablement/software)
- [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)
- [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software)
- [Customer Communications Management Software](https://www.capterra.co.uk/directory/31002/customer-communications-management/software)

## Links

- [View on Capterra](https://www.capterra.co.uk/directory/30961/customer-success/software)
- [All Categories](https://www.capterra.co.uk/directory)

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With a host of powerful help desk automation features at your fingertips, you will better understand your customers so you can be there to assist when they need you most.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4dd8e898-253a-4e64-8f55-73d688838bdb.png","url":"https://www.capterra.co.uk/software/135148/agile-crm","@type":"ListItem"},{"name":"monday CRM","position":17,"description":"monday CRM enables revenue teams to improve efficiency at every stage of the customer \njourney. \n\nThe intuitive interface combined with automations and AI, allows revenue leaders to adapt the CRM to their own sales process while cutting costs and saving time. \n\nWith all customer information centralized in one place, powerful integrations, and custom dashboards and permissions, revenue leaders can enjoy more visibility and control than ever before. \n\nTo amplify impact, the CRM is part of a larger monday product suite, including work management and more, enabling organizations to manage processes beyond their sales, in one single platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/89099d96-d149-4414-ae0d-25607ca4cd8a.png","url":"https://www.capterra.co.uk/software/1024614/monday-crm","@type":"ListItem"},{"name":"Pipefy","position":18,"description":"Pipefy is the platform with everything you need to improve Customer Satisfaction results.\n\nIncrease satisfaction and raise CSAT scores with Pipefy by organizing workflows, automating emails, handling customer requests, and optimizing onboarding in a simple, no-code platform.\n\nTry Pipefy for free.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a32dadef-fa91-4fac-b3a8-b303d731d7f2.png","url":"https://www.capterra.co.uk/software/144848/pipefy","@type":"ListItem"},{"name":"Front","position":19,"description":"Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d8ecbf46-377d-4fbe-a921-9d8a23fbc33e.png","url":"https://www.capterra.co.uk/software/132901/front","@type":"ListItem"},{"name":"Mixmax","position":20,"description":"Mixmax is the easiest-to-use sales engagement platform. It empowers revenue teams to move away from \"spray and pray\" prospecting with AI-powered next steps on who to contact, when to contact them, how to get in touch, and what message to convey. \n\nMixmax helps reps engage hard-to-reach buyers with personalized, multi-channel sequences, email tracking and templates, calendaring, and engaging email enhancements like polls and surveys. They save time by working from their inbox instead of switching tabs, and automating repetitive tasks like Salesforce updates. \n\nMixmax has an intuitive interface that reps love, helping them get up and running quickly. Without a duplicate or \"shadow\" CRM, implementation takes days, not months. \n\nFind out why 90,000+ active users love Mixmax today! Now available on Outlook.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fde75d4a-f538-4b4d-9f7e-5d9c5c609afe.png","url":"https://www.capterra.co.uk/software/159470/mixmax","@type":"ListItem"},{"name":"Salesforce Starter","position":21,"description":"Find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and service together. Starter Suite is a way to get started with a complete CRM. Pro Suite takes Salesforce Starter to the next level, unlocking customization, automation, and enhanced sales and service functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e99de81a-e5c9-44af-9813-43549968f84d.png","url":"https://www.capterra.co.uk/software/132665/salesforce-essentials","@type":"ListItem"},{"name":"Issuetrak","position":22,"description":"Issuetrak is an issue tracking and workflow software designed to streamline customer support operations. It tracks issues, ensures compliance, and enhances customer experiences with features like omnichannel ticket submission via app, email, or webforms. The centralized Issue Hub allows users to view, manage, and update tickets efficiently.\n\nThe platform includes automated issue assignment, customizable task flows for collaboration, a knowledge base for storing key information, and asset management for tracking hardware and software. Issuetrak offers flexible deployment options, including on-premises or cloud hosting, and provides implementation assistance, training, and ongoing support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.co.uk/software/16499/issuetrak","@type":"ListItem"},{"name":"NiceJob","position":23,"description":"NiceJob helps to increase repeat business and fight churn by capturing the voices of your satisfied customers and sharing this across multiple platforms. You can get your customers to leave you a review or give you a referral. Engage with your customers at each point of their journey to ensure maximum customer satisfaction. No contracts, 14-day free trial, then just $75/month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5d11a7e9-3cd5-4cf9-897d-42b21153bfca.jpeg","url":"https://www.capterra.co.uk/software/142037/nicejob","@type":"ListItem"},{"name":"Zight","position":24,"description":"Zight (formerly CloudApp) is on a mission to enable happier & more productive workplaces with better communication to help people save time and reduce misunderstandings.\n\nZight is used for internal and external communication across teams, helping organizations save hundreds of people hours, reducing productivity losses caused by poor communication and misunderstanding, and eliminating unnecessary and draining meetings.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/712bff43-24d1-4cb5-8e01-39b18f5992a2.png","url":"https://www.capterra.co.uk/software/154298/cloudapp","@type":"ListItem"},{"name":"Vivantio","position":25,"description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dc04f5b4-44be-412f-ba12-dc99d38ab970.png","url":"https://www.capterra.co.uk/software/132880/vivantio","@type":"ListItem"}],"numberOfItems":25}
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