---
description: Compare the best Knowledge Base Software in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Knowledge Base Software - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](https://www.capterra.co.uk/directory/32454/knowledge-base/software)

# Knowledge Base Software

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> Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, topics, or departments.

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## Products

1. [TOPdesk](https://www.capterra.co.uk/software/127562/topdesk) — 4.4/5 (111 reviews) — TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who's doing what.
2. [Document360](https://www.capterra.co.uk/software/177031/document360) — 4.7/5 (292 reviews) — Document360 is an AI-powered knowledge base platform designed for enterprises to centralize, manage and scale their knowledge.
3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3494 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
4. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4116 reviews) — Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media.
5. [BlueSpice](https://www.capterra.co.uk/software/169097/bluespice-mediawiki) — 4.3/5 (27 reviews) — BlueSpice is the perfect business knowledge base solution with powerful search, real-time collaborative editing and notifications.
6. [Universal Knowledge](https://www.capterra.co.uk/software/39188/kps-knowledge-management-software) — 4.6/5 (13 reviews) — Flexible, configurable and competitively priced, KPSOL provides out of the box, multi use comprehensive knowledge management software.
7. [Stonly](https://www.capterra.co.uk/software/202805/stonly) — 4.3/5 (12 reviews) — Deliver personalized customer service knowledge and powerful AI to boost agent efficiency and help customers self-serve with Stonly.
8. [Shelf](https://www.capterra.co.uk/software/146524/shelf) — 4.8/5 (106 reviews) — Shelf is \#1 for knowledge management platform on Gartner Digital for 3 straight years providing high impact GenAI KM solutions.
9. [Helpjuice](https://www.capterra.co.uk/software/130533/helpjuice) — 4.7/5 (104 reviews) — Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages
10. [TextExpander](https://www.capterra.co.uk/software/180916/textexpander) — 4.7/5 (64 reviews) — TextExpander helps businesses eliminate recurring writing tasks, create snippets, correct spellings, share content, and more.
11. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (19024 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
12. [Evernote Teams](https://www.capterra.co.uk/software/154969/evernote-business) — 4.4/5 (8254 reviews) — Bring your teams work together, and unify your workflow. Create, collaborate, and store information all in one place.
13. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5865 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
14. [ClickUp](https://www.capterra.co.uk/software/158833/clickup) — 4.6/5 (4646 reviews) — Cloud-based productivity platform combining task management, docs, chat, goals, whiteboards, dashboards, and AI in one workspace.
15. [Confluence](https://www.capterra.co.uk/software/136446/confluence) — 4.5/5 (3726 reviews) — Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.
16. [Notion](https://www.capterra.co.uk/software/186596/notion) — 4.7/5 (2846 reviews) — Notion is the all-in-one workspace for notes, projects, documents, and collaboration.
17. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2216 reviews) — Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base.
18. [Odoo](https://www.capterra.co.uk/software/135618/odoo) — 4.2/5 (1341 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
19. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (1009 reviews) — Cloud-based or on-premises workspace with vibe coding, CRM, project management, team chat, HR tools, and a website builder.
20. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.6/5 (912 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
21. [TeamSupport](https://www.capterra.co.uk/software/87908/teamsupport) — 4.5/5 (850 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
22. [Salesforce Service Cloud](https://www.capterra.co.uk/software/136189/salesforce) — 4.5/5 (833 reviews) — Salesforce Service Cloud is a software that helps service teams deliver personalized support across various channels.
23. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (805 reviews) — Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search.
24. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (779 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
25. [Guru](https://www.capterra.co.uk/software/145390/guru) — 4.8/5 (640 reviews) — Cloud-based knowledge management platform that structures and verifies company knowledge, delivering cited answers to employee.

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## Related Categories

- [IT Ticketing Systems Software](https://www.capterra.co.uk/directory/32623/it-ticketing-systems-software/software)
- [Knowledge Management Software](https://www.capterra.co.uk/directory/30094/knowledge-management/software)
- [Sales Tracking Software](https://www.capterra.co.uk/directory/32744/sales-tracking/software)
- [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software)

## Links

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It supports 15+ view types, custom workflows, automations, time tracking, dashboards, and forms, along with 1,000+ integrations with tools like Google Workspace, Slack, and Salesforce.\n\nAn AI layer is built throughout the platform, helping users write, summarize, search, and automate work. Autonomous AI agents can execute multi-step tasks and adapt to workspace changes over time.\n\nClickUp suits individuals, small teams, and large enterprises across industries including marketing, engineering, HR, operations, and professional services.","image":"https://images.g2crowd.com/uploads/product/image/a05e90757d45fd56faa93611eb55814d/clickup.png","url":"https://www.capterra.co.uk/software/158833/clickup","@type":"ListItem"},{"name":"Confluence","position":15,"description":"Teams have more information than ever, but they’ve never been less informed. Confluence is the collaborative AI-powered workspace where knowledge becomes impact. Use it to capture, organize, and share your company’s most valuable asset: information. Whether it be company updates, project plans, or other key intel, keep it accessible, searchable, and trackable with Confluence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/c59cf6b8-ebd8-4c69-8658-9435f095413a.png","url":"https://www.capterra.co.uk/software/136446/confluence","@type":"ListItem"},{"name":"Notion","position":16,"description":"Notion is the all-in-one workspace for notes, project management, documents, and collaboration. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place.\n\nBy bringing all work and knowledge together and making it highly customizable, Notion creates focus and transparency, while consolidating tools, saving time, and driving more productivity for teams of all sizes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/926fd60f-776a-41e5-9660-57c112abf44d.png","url":"https://www.capterra.co.uk/software/186596/notion","@type":"ListItem"},{"name":"Zoho Desk","position":17,"description":"Zoho Desk is a web-based customer service software. It helps you embed a knowledge base of informative articles and FAQs on your website and app for faster answers and fewer complaint tickets. Zoho Desk allows you to create SEO-friendly, multilingual, and multi-brand knowledge base for each of your brands. This saves your teamwork on responding to simple questions and leaves more time to help customers with tricky problems.","image":"https://images.g2crowd.com/uploads/product/image/64053aa8e6f62c8428f8fab92ee1c9d3/zoho-desk.jpg","url":"https://www.capterra.co.uk/software/169505/zoho-desk","@type":"ListItem"},{"name":"Odoo","position":18,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.co.uk/software/135618/odoo","@type":"ListItem"},{"name":"Bitrix24","position":19,"description":"Bitrix24 is a cloud-based or self-hosted workspace platform that brings a vibe coding platform, CRM, project management, team communication, HR tools, website building, and workflow automation together in one place. Businesses use it to manage sales pipelines, client communications, and internal collaboration without switching between separate tools.\n\nCore features include a full CRM with omnichannel contact center, Kanban and Gantt project views, video conferencing for 100 or more participants, online document co-editing, email and SMS marketing, shared calendars, and a no-code website builder with an online store. Workflow and sales process automation handles tasks, approvals, and CRM pipelines across the platform.\n\nBitrix24 suits solo operators, small startups, and large enterprises alike. It offers a free plan for unlimited users and paid tiers scaling up to 10,000 users. A self-hosted edition is available for organizations that require on-premises control.","image":"https://images.g2crowd.com/uploads/product/image/03f8d2757ccca353d8c2fd621675709f/bitrix24.png","url":"https://www.capterra.co.uk/software/113540/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":20,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.co.uk/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"TeamSupport","position":21,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://images.g2crowd.com/uploads/product/image/416ca5666ada5ea6307719ddd360286a/teamsupport.png","url":"https://www.capterra.co.uk/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":22,"description":"Salesforce Service Cloud is a customer service platform that enables teams to deliver personalized support across multiple channels. Powered by AI, it transforms customer interactions into proactive conversations that enhance overall experiences. The unified platform integrates human agents and AI capabilities to increase efficiency through features like case management, digital engagement, and knowledge management.\nConnected to the broader Salesforce ecosystem, Service Cloud creates a comprehensive view of customers by linking service data with sales, marketing, and IT information. Integration with Salesforce Voice and Slack streamlines workflows, while analytics tools provide insights for decision-making.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.co.uk/software/136189/salesforce","@type":"ListItem"},{"name":"Freshservice","position":23,"description":"Freshservice transforms knowledge management from a static repository into a continuous learning loop. \n\nBy unifying internal and external knowledge sources into a single AI-powered search experience, employees can instantly find accurate answers and self-serve routine requests. \n\nInstead of agents writing documentation from scratch, Freddy AI Copilot automatically generates solution articles from past resolutions and continuously identifies knowledge gaps based on demand trends. \n\nEmpower employees to find answers independently, eliminate repetitive tickets, and ensure your IT operations get smarter and more resilient with every resolved issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.co.uk/software/132997/freshservice","@type":"ListItem"},{"name":"JIRA Service Management","position":24,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.co.uk/software/138769/jira-service-management","@type":"ListItem"},{"name":"Guru","position":25,"description":"Guru is a cloud-based knowledge management platform that combines enterprise search, wiki, and intranet tools into one governed layer. It connects to existing tools and enforces permissions across every person and AI system that accesses company knowledge.\n\nBusinesses use Guru to store, verify, and deliver accurate information across teams. Knowledge is maintained through automated verification workflows and expert review, so answers stay current and trustworthy. Updates made in one place apply everywhere the information appears.\n\nCore features include AI-powered knowledge agents, auto-documentation from meetings and tickets, duplicate and conflict detection, proactive answer delivery in Slack and browsers, and integrations with 100+ tools including Salesforce, Zendesk, and Microsoft Teams.","image":"https://images.g2crowd.com/uploads/product/image/911354aa9fcdd7280a5bf61aee42fc72/guru.png","url":"https://www.capterra.co.uk/software/145390/guru","@type":"ListItem"}],"numberOfItems":25}
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