---
description: Compare the best Conversation Intelligence in the UK. Capterra offers the most comprehensive reviews from verified users, prices, and a complete description of all relevant features. Use our filters to find the best rated software for your business needs.
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title: Conversation Intelligence - Price Comparison & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Conversation Intelligence](https://www.capterra.co.uk/directory/34395/conversation-intelligence/software)

# Conversation Intelligence

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> Conversation Intelligence software helps sales teams and call centers transcribe calls to text, identify key moments, and generate actionable insights for further analysis. This type of software can also be used to coach new hires and determine the team's performance in managing customer queries.

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## Products

1. [Natterbox](https://www.capterra.co.uk/software/155887/natterbox) — 4.1/5 (22 reviews) — Natterbox is an expert CTI solution that's integrated and managed natively inside Salesforce.
2. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (893 reviews) — Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
3. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (19024 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
4. [RingEX](https://www.capterra.co.uk/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) — Complete cloud phone system that is easy to set up and easy to manage.
5. [Fathom](https://www.capterra.co.uk/software/1037530/fathom) — 5.0/5 (810 reviews) — Fathom is the \#1-rated AI meeting partner: bot or bot-free capture, AI summaries, CRM sync, and searchable meeting history.
6. [Fireflies](https://www.capterra.co.uk/software/197037/fireflies) — 4.9/5 (737 reviews) — Fireflies is AI software that transcribes, summarizes, and analyzes conversations across various video conferencing platforms.
7. [Talkdesk](https://www.capterra.co.uk/software/132852/talkdesk) — 4.5/5 (734 reviews) — Talkdesk orchestrates humans, AI workers, data, and governance across customer journeys to automate resolution.
8. [Salesloft](https://www.capterra.co.uk/software/157977/Salesloft) — 4.5/5 (562 reviews) — Cloud-based sales platform that helps businesses manage deals, automate engagement, forecast revenue, and coach sellers using.
9. [Gong](https://www.capterra.co.uk/software/157969/gong-io) — 4.8/5 (561 reviews) — Cloud-based revenue platform that captures customer interactions, tracks deals, forecasts pipeline, and supports sales coaching.
10. [HubSpot Sales Hub](https://www.capterra.co.uk/software/140219/hubspot-saleshub) — 4.5/5 (506 reviews) — More selling. Less everything else. Sales Hub turns buyer intent into qualified pipeline and keeps deals moving for you.
11. [Aircall](https://www.capterra.co.uk/software/144486/aircall) — 4.2/5 (467 reviews) — Cloud-based phone and call center tool for voice, SMS, and WhatsApp with AI conversation intelligence and 250+ CRM integrations.
12. [Apollo.io](https://www.capterra.co.uk/software/158696/apollo) — 4.5/5 (399 reviews) — Cloud-based B2B sales platform combining contact database, multi-channel outreach, built-in dialer, lead enrichment, and workflow.
13. [Outreach](https://www.capterra.co.uk/software/159318/outreach) — 4.4/5 (311 reviews) — Run winning sales meetings with real-time, in-meeting enablement that decreases rep ramp time while surfacing trends and threats.
14. [Kixie PowerCall & SMS](https://www.capterra.co.uk/software/135636/kixie-powercall) — 4.6/5 (295 reviews) — Cloud-based sales engagement tool with a multi-line power dialer, business SMS, CRM integration, automated cadences, and call.
15. [Convin](https://www.capterra.co.uk/software/204868/convin) — 4.9/5 (232 reviews) — AI-backed contact center software that uses conversation intelligence to record, transcribe, and analyze customer conversations.
16. [JustCall](https://www.capterra.co.uk/software/157853/justcall) — 4.1/5 (225 reviews) — Cloud-based communication platform for sales and support teams with voice, SMS, WhatsApp, email, AI agents, dialers, and CRM.
17. [CallSource](https://www.capterra.co.uk/software/181835/calltrack) — 4.4/5 (195 reviews) — CallSource is the industry leader for call tracking, lead management and business analytic solutions. Maximize your marketing today.
18. [CallRail](https://www.capterra.co.uk/software/141829/callrail) — 4.5/5 (173 reviews) — CallRail's Conversation Intelligence surfaces AI-generated call insights to reveal customer pain points, common questions, and leads.
19. [Substrata](https://www.capterra.co.uk/software/201748/substrata-scip) — 4.9/5 (166 reviews) — Cloud-based B2B sales platform that analyzes behavioral signals in emails and meetings to surface buyer intent and sentiment.
20. [CTM](https://www.capterra.co.uk/software/152004/call-tracking-software) — 4.7/5 (159 reviews) — CTM is an analytics software that helps sales and marketing teams optimize strategies through insights into customer interactions.
21. [Emitrr](https://www.capterra.co.uk/software/215815/emitrr) — 4.8/5 (150 reviews) — Customer engagement solution that enables local businesses to communicate effectively via text messaging and automation tools.
22. [Mindtickle](https://www.capterra.co.uk/software/129616/mindtickle) — 4.8/5 (125 reviews) — Cloud-based revenue enablement platform combining sales training, content management, coaching, conversation intelligence, and digital.
23. [Ebsta](https://www.capterra.co.uk/software/159162/ebsta) — 4.8/5 (104 reviews) — Ebsta guides reps to more effective pipeline reviews, forecast calls, and sales processes.
24. [Otter.ai](https://www.capterra.co.uk/software/202799/otter) — 4.4/5 (103 reviews) — Cloud-based meeting assistant that records, transcribes, and summarizes conversations with action item extraction and speaker.
25. [Momentum](https://www.capterra.co.uk/software/165392/momentum-mobility) — 4.6/5 (102 reviews) — Cloud-based revenue platform that captures signals from calls, emails, and chat to automate CRM updates, workflows, and coaching.

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## Related Categories

- [Inside Sales Software](https://www.capterra.co.uk/directory/30680/inside-sales/software)
- [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software)
- [Speech Analytics Software](https://www.capterra.co.uk/directory/32258/speech-analytics/software)
- [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software)
- [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software)

## Links

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Sales teams use Salesloft to manage pipelines, track buyer interactions, and forecast revenue across the full sales cycle.\n\nCore features include automated outreach cadences, call recording and analysis, deal health tracking, and real-time coaching tools. 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Deal Plans, sales playbooks, document tracking, and meeting scheduling help keep deals moving. \nSales Hub is easy to adopt and built on Smart CRM, so you can start free and add more as your team grows.","image":"https://images.g2crowd.com/uploads/product/image/92f791c125019514c13f2138425a640b/hubspot-sales-hub.png","url":"https://www.capterra.co.uk/software/140219/hubspot-saleshub","@type":"ListItem"},{"name":"Aircall","position":11,"description":"Aircall is a cloud-based business phone and call center platform that brings voice, SMS, and WhatsApp into one shared workspace. Sales and support teams use it to manage high volumes of customer conversations while keeping their CRM and helpdesk tools in sync automatically.\n\nCore features include smart call routing, IVR, call recording, power dialer, live monitoring, and a shared inbox with full conversation history across channels. Over 250 native integrations connect with tools like Salesforce, HubSpot, and Zendesk, with automatic call logging after every interaction.\n\nAI tools handle inbound calls and messages around the clock, generate call summaries, score calls, and surface real-time coaching prompts for agents during live conversations.\n\nAircall suits SMB and mid-market sales teams, customer support teams, and revenue operations roles across healthcare, SaaS, professional services, and marketing agencies. A minimum of three licenses is required.","image":"https://images.g2crowd.com/uploads/product/image/da24ab8969ae1c7989ab7867d0dd2142/aircall.png","url":"https://www.capterra.co.uk/software/144486/aircall","@type":"ListItem"},{"name":"Apollo.io","position":12,"description":"Apollo.io is a cloud-based B2B sales and go-to-market platform that combines sales intelligence and sales engagement in one system. It gives teams access to a database of 240M+ contacts and 30M+ companies, with 65+ filters for targeting by job title, industry, location, company size, and buyer intent signals.\n\nBusinesses use Apollo.io to build prospect lists, run multi-step outreach across email, phone, and LinkedIn, and automate follow-up workflows. Built-in Power and Parallel Dialers support high-volume calling, while inbound lead routing, CRM enrichment, and website visitor tracking help teams manage the full pipeline. It connects with 200+ apps including Salesforce, HubSpot, and LinkedIn.\n\nApollo.io suits startups, SMBs, and enterprise teams alike. It is used by SDRs, account executives, marketers, founders, and revenue operations professionals across technology, fintech, legal technology, and other B2B industries.","image":"https://images.g2crowd.com/uploads/product/image/99c4bd25dc044ae603ad32e419e76983/apollo-io.png","url":"https://www.capterra.co.uk/software/158696/apollo","@type":"ListItem"},{"name":"Outreach","position":13,"description":"Outreach Conversation Intelligence, powered by AI-virtual assistant KaiaTM, allows reps to spend more time selling by assisting them during the conversation with in-the-moment content, automating action items, transcriptions and meeting summaries, reducing the need for manual work and allowing reps to focus on driving the conversation forward. Managers can onboard new reps faster, increase rep productivity and turn data into deals.","image":"https://images.g2crowd.com/uploads/product/image/53e7c66e55b3e527e6d79f9fb234c7c6/outreach.png","url":"https://www.capterra.co.uk/software/159318/outreach","@type":"ListItem"},{"name":"Kixie PowerCall & SMS","position":14,"description":"Kixie PowerCall & SMS is a cloud-based sales engagement platform that combines a multi-line power dialer, business SMS, and CRM integration to help sales teams connect with more leads and manage outreach in one place.\n\nSales teams use Kixie PowerCall & SMS to automate call logging, send and receive texts, run multi-line dialing campaigns, and track performance across calls and messages. It integrates with popular CRMs to sync contact data and activity automatically.\n\nCore features include a power dialer, two-way SMS, voicemail drop, call recording, live coaching tools, and real-time reporting. AI-assisted features support call scoring and conversation analysis.\n\nThe platform suits small to midsize sales teams in industries such as real estate, insurance, financial services, and SaaS.","image":"https://images.g2crowd.com/uploads/product/image/4ecadd73097605c40f60506f291b976f/kixie-powercall-sms.png","url":"https://www.capterra.co.uk/software/135636/kixie-powercall","@type":"ListItem"},{"name":"Convin","position":15,"description":"Convin.ai is an AI-powered solution designed to improve contact center performance across sales, support, and collections. Trusted by Titan and Asian Paints, Convin’s AI platform automates interactions, improves quality, and boosts efficiency.\n\nKey products:\n1.\tAI Phone Calls\n2.\tReal-Time Agent Assist\n3.\tSupervisor Assist\n4.\tAutomated QA\n5.\tAutomated Coaching\n6.\tAI Learning Management System\n7.\tConvin Insights\n8.\tConversation Behavior Analysis\n9.\tCustomer Intelligence\n\n\nAnalyzes calls in English, Hindi, Spanish & 70 other languages.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b5c2b340-bae1-4c92-b20d-1ea27fd84f11.png","url":"https://www.capterra.co.uk/software/204868/convin","@type":"ListItem"},{"name":"JustCall","position":16,"description":"JustCall is a cloud-based communication platform that brings voice calling, SMS, MMS, WhatsApp, and email into one place. Businesses use it to manage customer conversations, track call activity, and coordinate across sales and support teams.\n\nCore features include a shared inbox, call recording, call routing, auto-dialers, and integrations with CRM and helpdesk tools. Teams can monitor live calls, review transcripts, and track performance through built-in reporting dashboards.\n\nJustCall is best suited for small to midsize businesses in sales, customer support, and contact center roles that need a centralized tool for managing multi-channel customer communication.","image":"https://images.g2crowd.com/uploads/product/image/cbc021f5549f2da1c3cff578a375735f/saas-labs-justcall.png","url":"https://www.capterra.co.uk/software/157853/justcall","@type":"ListItem"},{"name":"CallSource","position":17,"description":"CallSource is for business leaders who rely on data to help them improve their businesses.\nAre you a business owner who wants to be able to connect the money they spend to the results they are striving to achieve? We put the information that is important to you into your hands: With advanced call-tracking, call recording and scoring, call handler coaching, reputation and review management, and so much more.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/18082347-1e0f-40b1-9293-580420ccb28b.png","url":"https://www.capterra.co.uk/software/181835/calltrack","@type":"ListItem"},{"name":"CallRail","position":18,"description":"CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence.\n\nServing more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/b7f9a4ac-a2df-4d1b-bcd6-2f36da9f9498.png","url":"https://www.capterra.co.uk/software/141829/callrail","@type":"ListItem"},{"name":"Substrata","position":19,"description":"Substrata is a cloud-based sales communication platform that analyzes behavioral data across emails and online meetings to help sales teams understand buyer intent and sentiment. It surfaces signals from conversations to give revenue professionals a clearer picture of deal dynamics and stakeholder engagement.\n\nSubstrata connects to existing email and calendar tools, then processes communication patterns to highlight risks and opportunities within active deals. Sales reps and managers use these insights to adjust outreach and prioritize follow-up.\n\nThe platform is best suited for B2B sales teams in mid-size to enterprise organizations across technology, finance, and professional services industries.","image":"https://images.g2crowd.com/uploads/product/image/05835b4c6cee5bb018dbb7581ffaecc9/substrata-substrata.png","url":"https://www.capterra.co.uk/software/201748/substrata-scip","@type":"ListItem"},{"name":"CTM","position":20,"description":"CTM is a conversation analytics software that helps sales and marketing teams gain insights into customer interactions. The platform analyzes call recordings, transcripts, and live conversations to uncover information about customer preferences and behaviors. Features like AskAI enhance data analysis capabilities for more effective decision-making.\n\nThe software includes workflow automation tools such as call routing, lead management, and performance tracking to streamline sales processes. CTM integrates with platforms like Google Ads, HubSpot, and Salesforce to centralize data across systems. With SOC 2 compliance and regulatory solutions for HIPAA and GDPR, CTM maintains security standards. The platform offers API access for customization, along with sub-account structures and white-label options. Through comprehensive analytics and automation capabilities, CTM enables organizations to make data-driven decisions based on customer conversation insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/63d682ad-dfe6-4cbc-90bc-1f352b9d7c67.png","url":"https://www.capterra.co.uk/software/152004/call-tracking-software","@type":"ListItem"},{"name":"Emitrr","position":21,"description":"Emitrr is a business communication solution designed to streamline customer engagement through text messaging and automation. Acting as a virtual assistant, it manages communication tasks 24/7. Businesses can send texts from existing phone numbers, reducing calls, while team messaging improves staff collaboration.\n\nAutomation tools streamline operations with appointment reminders and updates. The reviews module boosts online presence, and rext campaigns enable mass messaging. Additional features include an online form builder for lead generation, smart scheduling to reduce no-shows, and a VOIP system for phone management.\n\nEmitrr integrates with various CRMs, helping businesses maintain workflows while upgrading communication capabilities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/2d7cab41-bf45-4fce-a9a7-a3cfa59b8097.jpeg","url":"https://www.capterra.co.uk/software/215815/emitrr","@type":"ListItem"},{"name":"Mindtickle","position":22,"description":"Mindtickle is a cloud-based revenue enablement platform that brings together sales training, content management, coaching, conversation intelligence, and buyer engagement in one system. It connects seller, buyer, and deal data to help revenue teams improve rep performance and drive quota attainment.\n\nBusinesses use Mindtickle to onboard new sales reps, run ongoing skill development programs, manage sales content, and coach teams using real deal and performance data. Sellers receive in-workflow guidance during live deals, and managers get a unified view of team skills and performance gaps.\n\nCore features include AI role play simulations, adaptive learning with certifications, a sales content library, digital sales rooms, call recording and analysis, and analytics dashboards. The platform integrates with Salesforce, HubSpot, Google Drive, Microsoft Suite, and other common revenue tools.","image":"https://images.g2crowd.com/uploads/product/image/3c0062dfa2e08b16c50977ec204467db/mindtickle.png","url":"https://www.capterra.co.uk/software/129616/mindtickle","@type":"ListItem"},{"name":"Ebsta","position":23,"description":"69% of salespeople are failing to hit quota. It's not sustainable.\n\nIf you do as you always have done, you are doomed to repeat the same mistakes.\n\nEbsta guides reps to more effective pipeline reviews, forecast calls, and sales processes. Over 500+ customers trust Ebsta to improve the effectiveness of their sales teams. Ebsta adapts to the sales team's methodology, sales process, and objectives to support teams with effective decision making at every stage.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c75d2e6-1ec1-4177-a870-7e59d4e2113c.png","url":"https://www.capterra.co.uk/software/159162/ebsta","@type":"ListItem"},{"name":"Otter.ai","position":24,"description":"Otter.ai is a cloud-based meeting assistant that automatically records, transcribes, and summarizes voice conversations in real time. Teams use it to capture notes during meetings, interviews, and lectures without manual note-taking.\n\nThe platform generates meeting summaries, pulls out action items, and identifies individual speakers throughout a conversation. Users can search transcripts, add comments, and share notes with teammates directly from the app.\n\nOtter.ai integrates with video conferencing tools such as Zoom, Google Meet, and Microsoft Teams, joining meetings automatically to capture content. Transcripts and summaries are stored in a searchable library for later reference.\n\nOtter.ai is best suited for small to midsize businesses, remote teams, sales professionals, and educators who need a reliable way to document spoken conversations and follow up on key decisions.","image":"https://images.g2crowd.com/uploads/product/image/3b3cfbb190f3a7dba5553b67fc3f3ed7/otter-ai.png","url":"https://www.capterra.co.uk/software/202799/otter","@type":"ListItem"},{"name":"Momentum","position":25,"description":"Momentum is a cloud-based platform designed to help sales and revenue teams capture and organize customer interaction data automatically. It connects to calls, emails, and chat tools to log activity directly into a team's CRM without manual entry.\n\nMomentum is used by sales representatives, managers, and revenue operations teams to keep CRM records current and reduce time spent on administrative tasks. Teams can use captured data to review deal progress, identify risks, and align on next steps.\n\nCore features include call transcription and summarization, automated CRM field population, deal scorecards, and AI-generated follow-up emails. Momentum also provides alerts and signals to help managers coach reps and flag at-risk deals.\n\nMomentum is best suited for midsize to large B2B sales teams, particularly in technology and SaaS industries, where managing a high volume of customer interactions and maintaining accurate pipeline data are ongoing priorities.","image":"https://images.g2crowd.com/uploads/product/image/ca7fc05eab4413c8dcf4e2d6498b8639/momentum-momentum.jpg","url":"https://www.capterra.co.uk/software/165392/momentum-mobility","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/directory/34395/conversation-intelligence/software#itemlist","numberOfItems":25}
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