--- description: Discover the benefits and disadvantages of Spiceworks Cloud Help Desk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk Page: 1 / 25\ Next: [Next page](https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk?page=2) > Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free. > > Verdict: Rated **4.4/5** by 584 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Spiceworks Cloud Help Desk? IT pros\! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or sysadmin - Spiceworks has something for you. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 584 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Ziff Davis ## Commercial Context - **Starting Price**: US$6.00 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Spiceworks IT Cloud Help Desk offers a Core (free) plan and a Premium (paid) plan. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, United Kingdom, United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking - Assignment Management - Automated Routing - Capacity Management - Change Management - Compliance Management - Configuration Management - Connectivity Management - Customer Support - Dashboard - Diagnostic Tools - Event Logs - IT Asset Management - IT Reporting - Incident Management - Inventory Management - Issue Auditing - Knowledge Base Management - Knowledge Management - Maintenance Scheduling - Monitoring - Network Analysis - Network Monitoring - Patch Management - Performance Metrics - Performance Monitoring - Prioritisation - Problem Management - Real-Time Monitoring - Remote Access/Control - Reporting/Analytics - Resource Management - Root Cause Analysis - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Task Management - Ticket Management - Uptime Reporting - Web Traffic Reporting ## Support Options - FAQs/Forum - Knowledge Base - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) - [Server Monitoring Tools](https://www.capterra.co.uk/directory/32713/server-monitoring/software) - [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4077 reviews) 2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1760 reviews) 4. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (691 reviews) 5. [SysAid](https://www.capterra.co.uk/software/107225/sysaid) — 4.5/5 (513 reviews) ## Reviews ### "Could do better" — 2.0/5 > **Tom** | *24 March 2025* | Nonprofit Organization Management | Recommendation rating: 2.0/10 > > **Pros**: The price point compared to other solutions > > **Cons**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "Other solutions are better" — 2.0/5 > **Jack** | *24 October 2024* | Primary/Secondary Education | Recommendation rating: 3.0/10 > > **Pros**: It did the very basics and it was free and relatively easy to use. > > **Cons**: It was very clunky, glitched frequently. The UI was extremely ugly. > > I started using it when I first joined my current company as this was what they had been using at the time. I hated it so much I proposed other solutions that I had used in the past. We ended up going to Freshdesk and now the rest of the team understands why I wanted us to move. ----- ### "The Society's review" — 4.0/5 > **Jason** | *25 September 2025* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: Super easy to use, straightforward, and simple. Covers everything I need. HIPAA protected and budget friendly. > > **Cons**: Could use more customization options, end users struggle with getting setup and accessing at times. Almost too simple. ----- ### "Great FREE Helpdesk Option\!" — 5.0/5 > **Logan** | *24 February 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: Honestly, it is an amazing free product\! It is a really straightforward setup, and is easily scalable to your company and IT team\! > > **Cons**: The mobile app and the website need to be logged in and refreshed way more than they should be. The app especially can be glitchy. > > We are very thrilled with the with the cloud help desk\! We have looked at other paid solutions but haven't been able to justify going to anything else\! ----- ### "SAC Spiceworks Cloud Help Desk" — 5.0/5 > **Raul** | *22 November 2025* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. > > **Cons**: Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. > > Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/102709/spiceworks-it-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data