--- description: Discover the benefits and disadvantages of ConnectWise PSA. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise PSA Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Professional Services Automation Software](/directory/16/professional-services-automation/software) > [ConnectWise PSA](/software/107931/connectwise-manage) # ConnectWise PSA Canonical: https://www.capterra.co.uk/software/107931/connectwise-manage Page: 1 / 12\ Next: [Next page](https://www.capterra.co.uk/software/107931/connectwise-manage?page=2) > ConnectWise PSA (formerly Manage): Powerful ticketing system with centralized communication \& integrates with tools you currently use. > > Verdict: Rated **4.1/5** by 273 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise PSA? Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 273 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact sales for a quote. Sales@Connectwise.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking - Automated Routing - Backup and Recovery - Billing & Invoicing - CRM - Capacity Management - Change Management - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Dashboard - Document Management - IT Asset Tracking - IT Reporting - Inventory Management - Issue Auditing - Issue Management - Knowledge Management - Maintenance Scheduling - Patch Management - Performance Metrics - Prioritisation - Problem Management - Project Management - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Resource Management - Scheduling - Self Service Portal - Service Catalogue - Service Level Agreement (SLA) Management - Support Ticket Management - Task Management - Third-Party Integrations - Ticket Management - Time & Expense Tracking - Workflow Management ## Integrations (64 total) - Acronis Cyber Backup - Acronis Cyber Protect Cloud - AlertOps - Asset Panda - Auvik - Avalara - AvePoint - Bedrock Data - Bitdefender Antivirus Plus - BrightGauge - Cavelo Attack Surface Management - ConnectBooster - ConnectWise Automate - ConnectWise CPQ - ConnectWise Cybersecurity Management ... and 49 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Professional Services Automation Software](https://www.capterra.co.uk/directory/16/professional-services-automation/software) ## Related Categories - [Professional Services Automation Software](https://www.capterra.co.uk/directory/16/professional-services-automation/software) - [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) ## Alternatives 1. [N-central](https://www.capterra.co.uk/software/13803/n-central) — 4.1/5 (195 reviews) 2. [SuperOps](https://www.capterra.co.uk/software/1017782/superopsai) — 4.6/5 (65 reviews) 3. [N-sight RMM](https://www.capterra.co.uk/software/163344/n-sight) — 4.3/5 (194 reviews) 4. [IT Glue](https://www.capterra.co.uk/software/170401/itglue) — 4.6/5 (331 reviews) 5. [Syncro](https://www.capterra.co.uk/software/207618/syncro) — 4.6/5 (147 reviews) ## Reviews ### "A Feature-Rich Platform Backed by Outstanding Support" — 5.0/5 > **Jake** | *12 December 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: It is a great ticketing tool with a wide range of features that provide detailed analysis of tickets and team productivity. The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and assignment straightforward. > > **Cons**: Configuration can be somewhat confusing, particularly when trying to locate the correct areas to configure specific settings. Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can be time-consuming. Due to the way tickets are received, formatting within tables can be lost, which can be frustrating. > > Overall, the experience has been very positive, and I cannot recommend the tool enough. It offers excellent value for money given the power of the platform, and the customer support is outstanding. Support responses are quick, even for the most trivial issues, and if an immediate answer isn’t available, regular updates are provided until the issue is resolved. ----- ### "A dated platform" — 3.0/5 > **Andrew** | *9 May 2025* | Information Technology & Services | Recommendation rating: 1.0/10 > > **Pros**: It has a lot of features, however many are add-ons these days It was priced decented to begin with. > > **Cons**: The overcomplicated backend. The very out dated UI. The modules for quoting etc etc. Pricing is going up and up with no real updates. > > A dated platform in need of work and love. I would look at other solutions which have better ui and focused core elements. We needed quoting etc which this PSA didn't do without modules. The RMM we took in parity but found cost on a combined tool was far far cheaper. ----- ### "Reliable, easy to configure PSA system" — 4.0/5 > **Jason** | *26 November 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase (ConnectWise University) > > **Cons**: Outdated UI, pricing at the higher end of the market, product innovation can be slow > > Have used ConnectWise for over 10 years and am very happy with the product. Allows us to simply manage our tickets, service boards and teams to ensure we are deliving support to our clients. ----- ### "A Solid Company" — 3.0/5 > **Stephen** | *2 June 2024* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I think the ability to have tools under one roof helps to establish the integrations and work processes. The consultation is definitely a must and and helped to aid us throught the transition. > > **Cons**: The UI design is not great. It needs working on. They bought a lot of products and everything is always in development. I can see the potential, but it's a waiting game. > > Overall, not bad. plenty of documentation, although some is outdated. I'm familiar with the PSA now, however, each department has its own use case, so be sure to work with the department and apply the correct procedures. ----- ### "Not convenient for simple tasks" — 1.0/5 > **Kayli** | *28 April 2025* | Security & Investigations | Recommendation rating: 1.0/10 > > **Pros**: There is a large number of things you can do in and use for in PSA. > > **Cons**: Sync issues, the extended process for something simple, the smallest error turns into a huge throughout other parts of the finance world, support has a language barrier and its hard to communicate quickly. > > I find that ConnectWise PSA makes more problems than helps with the companies finances. We end up having to spend more time on fixing errors. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.co.uk/software/107931/connectwise-manage?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/107931/connectwise-manage) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data