---
description: Discover the benefits and disadvantages of Calabrio ONE.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
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title: Calabrio ONE Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Calabrio ONE](/software/110588/calabrio-one-suite)

# Calabrio ONE

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> Calabrio ONE is an fully integrated workforce optimization solution for a comprehensive customer engagement strategy.
> 
> Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Calabrio ONE?

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 263 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Calabrio
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$295.00
- **Pricing model**: Flat Rate
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- Activity Dashboard
- Agent Interface
- Automatic Transcription
- CRM
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Management
- Compliance Management
- Computer Telephony Integration
- Contact Management
- Customer Experience Management
- Customer Surveys
- Data Security
- Employee Coaching Tools
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Call Centres
- Intraday Management
- KPI Monitoring
- Labor Forecasting
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multiple Scoring Models
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Productivity Analysis
- Quality Management
- Queue Management
- Recording
- Reporting/Analytics
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Skills Tracking
- Surveys & Feedback
- Third-Party Integrations
- Time Off Management
- Workforce Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)

## Related Categories

- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [Call Tracking Software](https://www.capterra.co.uk/directory/30901/call-tracking/software)
- [Quality Management Software](https://www.capterra.co.uk/directory/30099/quality-management/software)
- [Speech Analytics Software](https://www.capterra.co.uk/directory/32258/speech-analytics/software)
- [Call Center Workforce Management Software](https://www.capterra.co.uk/directory/32607/call-center-workforce-management/software)

## Alternatives

1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews)
2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
4. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (315 reviews)
5. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (914 reviews)

## Reviews

### "Review from Emily" — 5.0/5

> **emily** | *20 May 2024* | Food & Beverages | Recommendation rating: 8.0/10
> 
> **Pros**: How easy it is to use and how your schedule updates immediately.
> 
> **Cons**: Sometimes I don't get notifications about my breaks.

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### "Too AI automated" — 2.0/5

> **mitchell** | *20 May 2024* | Automotive | Recommendation rating: 1.0/10
> 
> **Pros**: Nothing, doesn't help at all. Holiday system is controlled by AI which is  a waste of time.
> 
> **Cons**: AI includes my team as part of the wider team. Every time you try to book holiday it is constantly waitlisted resulting in me never being able to plan a holiday.
> 
> Waste of time. AI includes my team as part of the wider team. Every time you try to book holiday it is constantly waitlisted resulting in me never being able to plan a holiday.

-----

### "Super Effective" — 4.0/5

> **Rakshith** | *20 May 2024* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: The graphics and its user friendly. color full design with clear detailing
> 
> **Cons**: The system crashes  when there is huge work load. As there was a lot of calls and the adherence was not accurate would love to update and make this proper.

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### "Review from user" — 5.0/5

> **Johnathan** | *20 May 2024* | Public Safety | Recommendation rating: 6.0/10
> 
> **Pros**: I like how i can see and request leave from my mobile
> 
> **Cons**: My company doesnt utalise all of its features to its most efficiency

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### "Calabrio Review" — 5.0/5

> **Shakeel** | *20 May 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The ease of use especially booking holidays and swapping shifts
> 
> **Cons**: We need to use it with another software such as workday to confirm our holidays and pay

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/110588/calabrio-one-suite)

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