--- description: Discover the benefits and disadvantages of Bitrix24. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Bitrix24 Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Bitrix24](/software/113540/bitrix24) # Bitrix24 Canonical: https://www.capterra.co.uk/software/113540/bitrix24 Page: 1 / 41\ Next: [Next page](https://www.capterra.co.uk/software/113540/bitrix24?page=2) > Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24\! > > Verdict: Rated **4.2/5** by 989 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Bitrix24? Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 989 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bitrix - **Location**: Alexandria, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: £69.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: A 15-day free trial is available, and a free plan for starter business tools. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Attendee Management - Automated Routing - Capacity Management - Click Tracking - Communication Management - Content Publishing Options - Dashboard - Data Storage Management - Document Capture - Donation Management - Donor Management - Employee Directory - Employee Scheduling - Expense Tracking - Feedback Management - For Insurance Industry - For Religious Organizations - For Salons and Spas - Forms Creation & Design - KPI Monitoring - Labor Forecasting - List Management - Marketing Automation - Mass Texting - Member Database - Membership Management - Multi-Campaign - Multi-Channel Data Collection - Multi-User Collaboration - Pre-built Templates - Price and Cost Calculations - Prioritisation - Private Network - Process Modeling & Designing - Process/Workflow Automation - Product Configurator - Project Planning/Scheduling - Project Tracking - Quotes/Estimates - Real Time Editing - Real-Time Chat - Real-time Consumer-facing Chat - Registration Management - Reporting/Project Tracking - Resource Scheduling - Sales Activity Management - Scheduling - Time Tracking - Visual Analytics - Workflow Configuration ... and 277 more features ## Integrations (89 total) - 3CX - Albato - Alegra - Apache OpenOffice - Asana - Asterisk - Authorize.Net Connector - Base - Box - CallGear - ChatArchitect - ChatHub - ClickSend - Docusign - Dropbox Business ... and 74 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) ## Related Categories - [VoIP Phone Systems](https://www.capterra.co.uk/directory/31101/business-phone-systems/software) - [Team Communication Software](https://www.capterra.co.uk/directory/31033/team-communication/software) - [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software) - [Meeting Software](https://www.capterra.co.uk/directory/30802/meeting/software) - [IT Project Management Software](https://www.capterra.co.uk/directory/30952/it-project-management/software) ## Alternatives 1. [monday.com](https://www.capterra.co.uk/software/147657/monday-com) — 4.6/5 (5945 reviews) 2. [Asana](https://www.capterra.co.uk/software/120550/asana-pm) — 4.5/5 (13557 reviews) 3. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5818 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18773 reviews) 5. [Jobber](https://www.capterra.co.uk/software/127994/jobber) — 4.6/5 (1440 reviews) ## Reviews ### "Bitrix24 is a All-in-One CRM platform that delivers" — 5.0/5 > **Remy** | *3 June 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: An All-In-One CRM that has loads of customisation that it is close to bespoke, but with the bonus that features are continuously being improved and developed within your subscription costs. It can be good straight out the box, but most customers will want to work with a Bitirx24 Partner so that it can be configured to integrate with your operations and enable massive efficiencies early into the adoption of Bitrix24. This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few. > > **Cons**: Daylight Saving seems to be an issue making appointments past the date the clocks change in UK, but a fix is being developed for this. > > It has been good - the pros outweigh the cons. Bitrix24 works for: - Lead Management - Marketing - Call Center - HR \& Employee Communications - Sales Management - Automations - Project Management - Website \& Online Store Builder It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+ employees, then Bitrix24 can offer massive subscription cost savings as the Professional subscription offers up to 100 User licenses. ----- ### "Why Bitrix24 is the Best for BIM" — 5.0/5 > **Samuel** | *10 September 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Bitrix24 has a wide array of features which allows me to save time since I do not need to keep integrating with external apps. Instant messaging and live chat are the key features which I like using. > > **Cons**: Bitrix24 has nothing that I dislike since it facilitates all the capabilities that I need. ----- ### "Intuitive Platform For Managing Tasks & Projects" — 5.0/5 > **Maryanne** | *14 January 2025* | Broadcast Media | Recommendation rating: 10.0/10 > > **Pros**: This is an all-in-one platform that has all the features and tools that I really need to do my business. It is amazing because it has AI-assistant which makes work more simple. Am able to have video conferences with my colleagues to communicate on sustain things at ease. This platform is always helpful to me. > > **Cons**: Bitrix24 is fine by me and has no issues. > > It is amazing getting everything that you need in one platform that is also easy to use and it is also cheap. ----- ### "Exploring Bitrix 24" — 4.0/5 > **George** | *4 November 2025* | Civic & Social Organization | Recommendation rating: 5.0/10 > > **Pros**: Britrix 24 seems to be quit intuative, though the terminolgy is very US orientated. I like the flexability of the product. > > **Cons**: The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses. > > Thus far I have been exploring the suitability of the product for our use, I like the flexability. The free plan option is very useful for evaluation and small businesses that might struggle with the monthly plan cost. ----- ### "New User Bitrix24 Experience" — 5.0/5 > **Paulinus** | *30 September 2024* | Religious Institutions | Recommendation rating: 10.0/10 > > **Pros**: I use Bitrix24 on a daily basis to coordinate with colleagues on projects via unlimited company communication channels in one place. > > **Cons**: I have never come across even a slight bug on Bitrix24 even though I am a new user. ----- Page: 1 / 41\ Next: [Next page](https://www.capterra.co.uk/software/113540/bitrix24?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/113540/bitrix24) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data