---
description: Discover the benefits and disadvantages of InvGate Service Management.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: InvGate Service Management Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [InvGate Service Management](/software/133392/service-desk)

# InvGate Service Management

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> InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
> 
> Verdict: Rated **4.6/5** by 108 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses InvGate Service Management?

Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 108 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: InvGate
- **Location**: San Francisco, US
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$17.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Receive a customized price quote based on the licensing model (On-Premise or SaaS), the number of Service Management agents, and the number of assets to be managed.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Argentina, Australia, Bolivia, Brazil, Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Germany, Guatemala, Honduras, India, Japan, Mexico, Nicaragua, Panama and 9 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Tracking
- Automated Routing
- CMDB
- Call Centre Management
- Change Management
- Collaboration Tools
- Configuration Management
- Contract/License Management
- Customer Support
- Customisable Branding
- Customisable Templates
- Dashboard
- Feedback Management
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Incident Management
- Interaction Tracking
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Macros/Templated Responses
- Multi-Channel Communication
- Multi-Language
- Prioritisation
- Problem Management
- Real-Time Notifications
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Catalogue
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Integrations (28 total)

- Asana
- Azure DevOps
- BambooHR
- Confluence
- Deel
- Expensify
- Factorial
- FileWave
- Five9
- Gmail
- Google Calendar
- Greenhouse
- Invgate Asset Management
- Jira
- Lansweeper

... and 13 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software)
- [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software)
- [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software)
- [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software)
- [Remote Support Software](https://www.capterra.co.uk/directory/30928/remote-support/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews)
4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews)
5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "Irresistable Service Management Platform" — 5.0/5

> **Jessica** | *17 November 2024* | Graphic Design | Recommendation rating: 9.0/10
> 
> **Pros**: InvGate Service Management delivers an effortless and credible services to clients and companies.
> 
> **Cons**: InvGate Service Management lacks proper AI integration
> 
> InvGate Service Management is the valuable service solution

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### "InvGate Service Desk helps me manage all my IT support requests in one place, making my job much easier\!" — 3.0/5

> **Adrian** | *16 September 2024* | Consumer Goods | Recommendation rating: 9.0/10
> 
> **Pros**: The software is user-friendly and has powerful ticketing and reporting features. It has definitely streamlined our IT support process.
> 
> **Cons**: The interface could be a bit more customizable, and I wish there were more integrations with third-party tools.

-----

### "Organize the work and give us greater control of the solutions." — 5.0/5

> **Fernando** | *3 October 2019* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: It allows us to keep our customers' claims more organized, and classify them for claims that are often repeated. Optimize our working time.
> 
> **Cons**: We could not find an automatic report by mail with the detailed summary of all the work separated by admin users.

-----

### "Simple but not least robust" — 5.0/5

> **Adrián Fernando** | *3 October 2019* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: What I like most about this software is its simplicity.  However, it's robust at the same time.
> 
> **Cons**: It's still difficult to find some older request made by different users and collaborators.

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### "Usability at its best" — 5.0/5

> **Lucas** | *12 March 2019* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: The best thing that Service Desk has is its dashboard and knowledge base.
> 
> **Cons**: As a point to improve, I would incorporate project management for those requirements that require more time and resources.
> 
> We reduce telephone calls, improving the speed of response, through the use of the knowledge base.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/133392/service-desk)

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