--- description: Discover the benefits and disadvantages of VICIdial. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: VICIdial Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [VICIdial](/software/135842/vicidial) # VICIdial Canonical: https://www.capterra.co.uk/software/135842/vicidial Page: 1 / 12\ Next: [Next page](https://www.capterra.co.uk/software/135842/vicidial?page=2) > Open source call center software w/ outbound predictive dialer. Also handles inbound \& manual calls as well as email and web chat. > > Verdict: Rated **4.7/5** by 264 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses VICIdial? Any company wanting a contact center solution without vendor lock-in. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 264 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Vicidial Group - **Location**: St Petersburg, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$400.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Software is free, while the hosted service (VICIhost) is available at several price points including the following examples: $1,000 initial server provisioning fee (also includes 1st month of hosting) $500 server provisioning fee for each additional server (includes 1st month of hosting) $400 per server per month hosting fee (after first month) plus cost of minutes. See website pricing for more detailed breakdown of current costings. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Anguilla, Antigua & Barbuda, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Costa Rica, Curaçao, Dominica, Dominican Republic, Germany, Gibraltar, Grenada and 24 more ## Features - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Transfer - Caller ID - Campaign Management - Computer Telephony Integration - Contact Management - Event Triggered Actions - File Transfer - IVR - Inbound Call Centre - Interaction Tracking - List Management - Outbound Call Centre - Power Dialer - Predictive Dialer - Quality Management - Queue Management - Recording - Reporting/Analytics - VoIP - Voice Mail ## Integrations (24 total) - Asterisk - AuguTech - Convoso - Gmail - Google Docs - Google Workspace - HubSpot CRM - Insightly - Lawmatics - Less Annoying CRM - Mailchimp - PIMS Dialer - Pipedrive - Qubicles - Salesforce Sales Cloud ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) ## Related Categories - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software) - [Telemarketing Software](https://www.capterra.co.uk/directory/31034/telemarketing/software) - [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software) - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (314 reviews) 5. [Readymode](https://www.capterra.co.uk/software/136728/readymode) — 4.6/5 (136 reviews) ## Reviews ### "God bless VICI Creators" — 5.0/5 > **Javier** | *27 November 2024* | Construction | Recommendation rating: 10.0/10 > > **Pros**: The most powerful Open Source power dialer and CRM in the world. > > **Cons**: It seems outdated and is in part because it can be modified > > Having Vicidial makes our job way more easier ----- ### "VICIDIAL review late 2025" — 5.0/5 > **Fred** | *13 November 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: the minimum requirements it needs to work, it's the type of tool that says " if it's not broken, don't fix it" for some people might be a bit outdated, but that is the point of it, simple and basic, functional > > **Cons**: I might sound a bit harsh but no mobile app? i get that there are portable devices to support vicidial, like a windows tablet or linux but no Android or Apple? > > it's a multi-tool to get the job done easy to use and sometimes to setup, but it can also become a complex platform to make money ----- ### "Power auto dialer" — 5.0/5 > **Yasheema** | *31 January 2025* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: It filtered the answering machine and was very easy to use. > > **Cons**: I had no issue with the dialer as I mention before it was very use to use. > > My overall experience with Vicidial was good it was easy to disposition the calls, we could hear the customers very clearly and it was also a fast dialer ----- ### "VICI is good" — 5.0/5 > **LaFrance** | *21 January 2025* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: Got new lead frequently............................ > > **Cons**: It doesn't filter out the Answering machines very well. > > It was Ok for most part, I just hated the ans machine ----- ### "Powerful Inbound & Outbound Dialing Platform" — 4.0/5 > **Katie** | *13 August 2024* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: We have been using ViciDial for our digital marketing firm for years. Vici is an easy to learn dial software that allows for open source integration. ViciDial has allowed us to integrate live call stats into our CRM software as well as many other pertinent features that help overall workflow. My favorite part of ViciDial is the user-friendly interface for both admin and agents. > > **Cons**: I would have to say the only complaint I have is that vici is not physically appealing. The interface looks a little dated, but nonetheless does not affect work flow or productivity. > > ViciDial is a dialer platform that I recommend to anyone in the call center industry. It is a simple yet powerful platform that will be an effective tool for inbound and outbound dialing in your call center. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.co.uk/software/135842/vicidial?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/135842/vicidial) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data