--- description: Discover the benefits and disadvantages of ConnectWise Automate. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConnectWise Automate Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [IT Management Software](/directory/10001/it-management/software) > [ConnectWise Automate](/software/142789/connectwise-automate) # ConnectWise Automate Canonical: https://www.capterra.co.uk/software/142789/connectwise-automate Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/142789/connectwise-automate?page=2) > Automated backup and storage solution that helps businesses with data protection and recovery from physical and virtual machines. > > Verdict: Rated **4.1/5** by 141 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ConnectWise Automate? Designed for IT service providers and managed service providers (MSPs), it is an IT automation solution that helps manage asset discovery, patching, endpoint management, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 141 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: ConnectWise - **Location**: Tampa, US - **Founded**: 1982 ## Commercial Context - **Pricing Details**: Contact ConnectWise directly for a custom pricing quote. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Australia, Belgium, Canada, Germany, Ireland, Luxembourg, Netherlands, New Zealand, United Kingdom, United States ## Features - Access Controls/Permissions - Activity Monitoring - Alerts/Escalation - Alerts/Notifications - Anti Virus - Asset Tracking - Audit Management - Automated Routing - Automatic Patch Deployment - Automatic Scans - Backup and Recovery - Bandwidth Monitoring - Baseline Manager - Capacity Management - Capacity Planning - Dashboard - Data Migration - Deployment Management - Endpoint Management - Event Logs - For MSPs - IT Asset Management - IT Reporting - Incident Management - Intrusion Detection System - Inventory Management - Issue Management - Maintenance Scheduling - Network Analysis - Network Wide Management - Patch Management - Performance Monitoring - Prioritisation - Real-Time Data - Real-Time Monitoring - Real-time Alerts - Release Management - Remediation Management - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Security Management - Self Service Portal - Software Management - Support Ticket Management - Threat Response - Ticket Management - VPN - Vulnerability Scanning ... and 20 more features ## Integrations (5 total) - Acronis Cyber Backup - Auvik - ConnectWise PSA - OpenText Core Endpoint Protection​ - ScreenConnect ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software) ## Related Categories - [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software) - [Patch Management Software](https://www.capterra.co.uk/directory/10017/patch-management/software) - [Server Management Software](https://www.capterra.co.uk/directory/10019/server-management/software) - [Data Centre Management Software](https://www.capterra.co.uk/directory/10054/data-center-management/software) - [Network Security Software](https://www.capterra.co.uk/directory/30003/network-security/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.co.uk/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews) 2. [Iru](https://www.capterra.co.uk/software/181954/Iru) — 4.9/5 (477 reviews) 3. [Pulseway](https://www.capterra.co.uk/software/141792/pulseway) — 4.7/5 (310 reviews) 4. [Action1](https://www.capterra.co.uk/software/180609/action1-rmm) — 4.9/5 (237 reviews) 5. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (763 reviews) ## Reviews ### "Powerful Automation with a Steep Learning Curve" — 4.0/5 > **Jake** | *12 December 2025* | Supermarkets | Recommendation rating: 8.0/10 > > **Pros**: It is a very powerful tool; when you are highly skilled in scripting, you can fully leverage the level of access and control it provides. The automation of monitoring and alerting is a major strength, enabling proactive and preventative maintenance rather than reactive support. > > **Cons**: To properly utilize the platform, there is a steep learning curve, making it best suited for businesses that can invest the necessary time and resources. Due to the vast range of customization options, it can be overwhelming initially and may feel as though you are not getting full value for money until the tool has been fully learned and adopted. > > Overall, the experience was very positive. Although I initially struggled with the platform, the support was phenomenal, and the onboarding process was a massive help. It greatly improved our network monitoring and, as a result, enhanced our security. It did take some time for the business to upskill and fully utilize the tool effectively. ----- ### "A powerful solution, with a complicated setup" — 3.0/5 > **Verified Reviewer** | *26 September 2025* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: ConnectWise Automate is the legacy RMM platform by ConnectWise themselves. The product is highly skilled at implementing automation into your business and driving security with automated scripting. Furthermore, it's integration with ScreenConnect allows for easier remote access to computers for your engineers, should you wish to leverage that. I would say for the features that it offers, it is good value for money. Customer support from ConnectWise has always helped us figure out how to achieve our goals. > > **Cons**: The platform shows its age and its menus are slow and sometimes unresponsive for periods of time. It has a steep learning curve and will likely take one fully dedicated individual or a small team of people slowly learning it before you'll be able to take advantage of the software fully. > > Our overall experience with the software was positive, although when ConnectWise came out with their new RMM platform, simply titled 'RMM', we jumped at the chance to swap to a natively web-based RMM solution. ConnectWise Automate has its place in history, and I'm pleased I got to use it for a time. ----- ### "MSP Help Desk Manager 3 Year Veteran of ConnectWise Automate" — 4.0/5 > **Harrison** | *5 January 2026* | Information Services | Recommendation rating: 7.0/10 > > **Pros**: I like how accessible it is and the ease of use. I went from Datto to CW Automate which was like night and day in a positive way. > > **Cons**: The UX design was very simple and was not as flashy as what I was used to previously I got used to it eventually. > > I really liked how it did everything I was used to and because of my change in access over my previous position I could tinker with the automation and create better efficiencies for our clients. ----- ### "Automate good but not at scale." — 4.0/5 > **Joshua** | *11 June 2025* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: It's the most flexible solution for RMM's on the market at current state. Great tool if you need to design a custom experience. > > **Cons**: It does not scale well beyond 10000 endpoints and the ConnectWise support and partnership is relatively poor in the industry. > > I love the tool. It's unfortunate that it ceases to work beyond a certain size. If ConnectWise can push similar features into their new RMM , then it would be a good day. ----- ### "Powerful RMM tool, but learning curve can be steep" — 5.0/5 > **Verified Reviewer** | *28 July 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: Its automation saves tons of time and lets us manage devices with ease. Remote monitoring is detailed, and the ScreenConnect integration makes remote support fast and reliable. Inventory tracking is solid. Reports are easy to run and give a clear picture of our hardware and software landscape. > > **Cons**: The interface is clunky and old-school. You’ll need time to learn it before you can use the platform efficiently. As with most RMMs, it plays well with Windows but MAC and Linux are rough. > > Support is on top of simple questions, but if there is complexity, you may notice a small delay in resolution. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/142789/connectwise-automate?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/142789/connectwise-automate) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data