--- description: Discover the benefits and disadvantages of Reply. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Reply Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Sales Enablement Software](/directory/30798/sales-enablement/software) > [Reply](/software/143629/reply) # Reply Canonical: https://www.capterra.co.uk/software/143629/reply Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/143629/reply?page=2) > Reply is the AI-powered sales engagement platform that helps SDR teams create new opportunities at scale – automatically. > > Verdict: Rated **4.6/5** by 95 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Reply? Reply is used by over 3,000 companies – SMBs, mid-market, and sales agencies – in the US, Canada, and Europe. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 95 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Reply App - **Location**: San Francisco, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: The Email Volume plan provides lightweight email automation for small teams. Pricing starts at $49/user/month. Then there is the Multichannel plan for growing teams interested in the full power of multichannel engagement, priced at $89/user/month. The Agency Starter plan is $166/account/month, and it’s the perfect sales engagement tool for small agencies. For larger agencies seeking the full power of multichannel engagement - Reply has the Agency Professional plan with the custom pricing. Not sure which plan works best for you? Start your risk-free 14-day free trial to get an idea of Reply - you get a full set of core features with any plan you choose. Chat with Reply support to get any additional information you may need. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg and 14 more ## Features - Activity Dashboard - Alerts/Notifications - Appointment Scheduling - Audio File Management - Auto-Dialer - Business Process Automation - CRM - Calendar Management - Campaign Management - Collaboration Tools - Communication Management - Contact Management - Content Library - Email Management - For Sales Teams/Organizations - Interaction Tracking - Lead Management - Lead Scoring - Meeting Management - Performance Management - Performance Metrics - Prospecting Tools - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Scheduling - Task Management - Third-Party Integrations - Workflow Management ## Integrations (10 total) - Close - Copper - Gmail - HubSpot CRM - Microsoft Exchange - Office 365 Document Management - Pipedrive - Salesforce Platform - Vidyard - Zendesk Sell ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Sales Enablement Software](https://www.capterra.co.uk/directory/30798/sales-enablement/software) ## Related Categories - [Sales Enablement Software](https://www.capterra.co.uk/directory/30798/sales-enablement/software) - [Sales Force Automation Software](https://www.capterra.co.uk/directory/12/sales-force-automation/software) - [Sales Engagement Platform Software](https://www.capterra.co.uk/directory/32195/sales-engagement-platform/software) - [Sales Content Management Software](https://www.capterra.co.uk/directory/32395/sales-content-management/software) - [Sales Tracking Software](https://www.capterra.co.uk/directory/32744/sales-tracking/software) ## Alternatives 1. [Pipedrive](https://www.capterra.co.uk/software/132666/pipedrive) — 4.5/5 (3042 reviews) 2. [Freshsales](https://www.capterra.co.uk/software/155563/freshsales) — 4.5/5 (621 reviews) 3. [Vanillasoft](https://www.capterra.co.uk/software/27609/vanillasoft) — 4.6/5 (233 reviews) 4. [Keap](https://www.capterra.co.uk/software/76390/infusionsoft) — 4.1/5 (1298 reviews) 5. [Close](https://www.capterra.co.uk/software/132667/close-io) — 4.7/5 (164 reviews) ## Reviews ### "Make your emails reach your customers" — 5.0/5 > **Zee** | *29 March 2019* | Outsourcing/Offshoring | Recommendation rating: 9.0/10 > > **Pros**: - because there is not a lot of HTML involved in the formatting of the email, the letters get directly into the inbox (unlike Promotions or Spam), which is the main benefit of this emailing instrument. - it's convenient to create email chains and track notifications and responses. - there are team plans for collaboration and you can see the activity of your colleagues, which helps a lot when you need to create statistics for the marketing department. > > **Cons**: - the absence of the HTML formatting is both a blessing and a curse. It is hard to highlight things in the email sometimes, but it pays off well. > > We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io. ----- ### "The best sales engagement platform" — 5.0/5 > **Andreea** | *2 January 2022* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10 > > **Pros**: Customer services is a 10+ They continuously improve the product, continuously and for each improvement, you get email notifications and webinars to explain them. We get at least 2 meetings booked per week with reply.io just because of the way the cadences are set up automatically, they suggest the best copy, ( they have an AI) And the Chrome extension is amazing at extracting data\! > > **Cons**: Well, I would like for the chrome extension to act as zoom info and auto complete the missing details from the profiles we prospect > > I love it\! ----- ### ""Magical tools for gathering sales leads"" — 5.0/5 > **Md Jahan** | *27 April 2022* | Internet | Recommendation rating: 10.0/10 > > **Pros**: With features like the reply.io chrome plugin, Reply has been leading the way in sales involvement.  " Reply is one of the most widely utilized sales engagement and finding contact information of specific leads. It gives organizations a variety of ways to communicate with targeted leads, including the ability to run campaigns, extract valid email addresses, and integrate with leading CRMs. > > **Cons**: Reply.io is the greatest tool for me. I'm using it for every lead generation and marketing project. I didn't see any error on this platform. But the Membership fee is very high, it will be a great step if they reduce the price of the plan. ----- ### "Painful and unusable" — 2.0/5 > **Verified Reviewer** | *9 July 2019* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: The price of the software is reasonable. > > **Cons**: There are so many areas in this software where something that should be easy to do ends up taking five times longer than it should. Whether it's loading data, managing people and campaigns, or logging responses you can expect a lengthy, annoying and confusing process based on an architecture that must have been devised by Byzantine Kafka enthusiasts. When you reach out to support they are prompt in responding, but totally unhelpful. They mainly just point out what you've usually already figured out by then - that the only way you are going to get the very reasonable thing you are trying to do done is going to be incredibly time consuming, and draining. My favorite (said sarcastically) support guy there is one who, after telling you that you will spend the next three hours updating contacts one-by-one because the system is incompetently built, will then send you silly thumbs up gifs. Now, I enjoy a good gif as much as the next guy, but there is a time and place, and sending a funny gif to someone you've just doomed to several hours of inane data entry is next-level tone deaf. > > Honestly, we are looking for a new vendor for this service, and would recommend anyone looking for this type of service to find another one. I never write reviews for anything, and my experience with Reply has finally pushed me to be angry enough to do so. ----- ### "Reply ignites your outbound generation engine" — 5.0/5 > **Terry** | *11 February 2021* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The ability to create multi step campaigns utilizing calls, email, and linkedIn. The tracking capability along with email customization tools really helped. > > **Cons**: At first there were a few bugs but the team worked to fix these and provide excellent support when needed. > > The experience was great, we have no complaints and the feature set met all of our needs. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/143629/reply?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/143629/reply) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | ----- ## Structured Data