--- description: Discover the benefits and disadvantages of Better. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Better Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Franchise Management Software](/directory/10059/franchise-management/software) > [Better](/software/143963/the-better-software) # Better Canonical: https://www.capterra.co.uk/software/143963/the-better-software Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/143963/the-better-software?page=2) > Provide franchisors with quality technology and exceptional customer service so their franchisees can achieve excellence. > > Verdict: Rated **4.3/5** by 81 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Better? Better is built for the field and home service market, handling everything from dispatch to billing, we keep your franchise on one platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 81 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Better Software - **Location**: Ottawa, Canada - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$80.00 - **Pricing model**: Flat Rate - **Pricing Details**: For pricing information, contact Better directly by email or phone. Sales Team Phone Line: 1-844-515-1992 Ext 2008 EMAIL: support@bybetter.com - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, United Kingdom, United States ## Features - Access Controls/Permissions - Billing & Invoicing - CRM - Contact Database - Dispatch Management - Electronic Signature - Employee Management - Financial Management - Inventory Management - Job Scheduling - Marketing Automation - Mobile Access - Online Time Clock - Payment Collection in the Field - Point of Sale (POS) - Project Management - Quotes/Estimates - Reporting & Statistics - Routing - Scheduling - Service History - Task Management - Time & Expense Tracking - Work Order Management - Workflow Management ## Integrations (10 total) - Emma by Marigold - Google Calendar - Google Maps - Gravity Forms - Intercom - QuickBooks Online - QuickBooks Online Advanced - Stripe - WordPress - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Franchise Management Software](https://www.capterra.co.uk/directory/10059/franchise-management/software) ## Related Categories - [Franchise Management Software](https://www.capterra.co.uk/directory/10059/franchise-management/software) - [Field Service Management Software](https://www.capterra.co.uk/directory/10009/field-service-management/software) - [Business Management Software](https://www.capterra.co.uk/directory/30532/business-management/software) ## Alternatives 1. [ServiceOS](https://www.capterra.co.uk/software/206867/serviceos) — 5.0/5 (32 reviews) 2. [Acumatica Cloud ERP](https://www.capterra.co.uk/software/96371/acumatica-cloud-erp) — 4.4/5 (243 reviews) 3. [Jobber](https://www.capterra.co.uk/software/127994/jobber) — 4.6/5 (1420 reviews) 4. [vcita](https://www.capterra.co.uk/software/142264/appointment-scheduling) — 4.5/5 (291 reviews) 5. [mHelpDesk](https://www.capterra.co.uk/software/77264/mhelpdesk) — 4.3/5 (823 reviews) ## Reviews ### "Information sharing, field use & office connection" — 5.0/5 > **Kelly** | *6 March 2020* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: Cloud based, allows multiple users, ipads and pc users, (team members, crew chief \& office ) to access relevant history, share photos and apply to current job. Spur of the moment updates possible. Love the Interactions feature and follow up pipelines are so useful. Able to adjust each participant's level of access, protecting features but making so much available at the same time. > > **Cons**: The job calendar seems good but not quite what i am used to, and so haven't transitioned to it yet. I am still using my excel system for job scheduling . > > This company has provided us with the best software, customizable to our needs \& within a small company budget too. Customer support has always been very fast \& responsive and often with a sense of fun. ----- ### "Needs work." — 3.0/5 > **Holly** | *17 October 2020* | Consumer Services | Recommendation rating: 0.0/10 > > **Pros**: This software has good intentions. It is meant to keep customer database and other aspects of business in one system. It achieves that. Support team is attentive. > > **Cons**: There are many things that could be improved with this software. I would not call it user friendly. It is a convoluted system and takes to many steps to achieve setting up many of it's features. Just too many clicks to get to the end goal. > > My overall experience with this software is not impressive. Difficult to setup many of it's features. ----- ### "A small time sacrifice for a large time gain" — 4.0/5 > **Kristy** | *18 November 2019* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: This software is very robust and complex. If you have a lot of details that need to be stored about the clients/customers, this is the product you need. Once a thorough understanding of the functionality is achieved and in use, this is product that can work for you. > > **Cons**: The mobile version is not stable and is the part I struggle with the most. I have staff out in the field that need to access to details but often times they are not able to even get the app to properly load. > > The staff with Better Software are always very helpful, responsive and creative. They have helped mold the product to better serve our needs as adjustments were needed. ----- ### "Decent product but needs improvements" — 5.0/5 > **Cesar** | *13 November 2019* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: I like that it has an app based platform that allows our staff to access jobs and client information. Easy to access and easy to use. > > **Cons**: Don’t like the notifications feature and the lack of an auto batch credit card processing feature like other softwares. ----- ### "BPro" — 3.0/5 > **Chanda** | *8 November 2019* | Consumer Services | Recommendation rating: 7.0/10 > > **Pros**: When it comes to customer support I couldn't ask for anything better. Official and the team are ALWAYS there to help me with any issues and fix mistakes that happen. I never have to wait or deal with an automated system, and the IM support in fantastic. For the basic features BPRO does when it needs to do. Moving beyond basic scheduling is when it becomes tricky. > > **Cons**: Outise of the calendar feature, the software is not user friendly. The automated emails have been difficult to set up, there are limited triggers to start the email campaigns and the fact that you have to go through so many steps to get to what you want can be frustrating. The Actual Email campaigns are a good thought but there is a very limited scope to what you can utilize. Our previous software had the ability to create a list of "floating" jobs that were not a hard scheduled time and could be completed whenever we were in the area, which is something we miss. I find that I have a ton of sticky notes on my desk with names of these customers because I lose track of who is a hard schedule and who isn't. The recurring jobs is a pain in the but. There is No way to recognize what is a job that is SUPPOSED to be scheduled (i.e. customers that want cleanings in april and october require you to schedule them for actual days and times and assign to specific assets). This makes is difficult to see which have been confirmed and which jobs are one that need to be set up. Finding the specific information you need in some of the reports can be difficult as well. I often find myself pulling multiple reports and importing information into excel so I can get everything I need in one place. This is time consuming and often inaccurate, as it is easy to miss things when you are having to do it this way. > > Over all I think there is a great amount of potential for BPRO, and I hope as future updates are released we will see some of these things addressed. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/143963/the-better-software?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/143963/the-better-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data