--- description: Discover the benefits and disadvantages of Aircall. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.co.uk/software/144486/aircall Page: 1 / 20\ Next: [Next page](https://www.capterra.co.uk/software/144486/aircall?page=2) > Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations. > > Verdict: Rated **4.2/5** by 458 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Aircall? Aircall is used by sales teams, customer support departments, call centers, IT operations, education providers, financial services, healthcare organizations, and marketing agencies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 458 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aircall - **Location**: New York, NY, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: £25.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Norwegian, Spanish - **Available Countries**: Australia, Brazil, Canada, Chile, China, Colombia, France, Germany, India, Italy, Japan, Mexico, Portugal, Spain, United Kingdom, United States ## Features - Access Controls/Permissions - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transfer - Callback Scheduling - Caller ID - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Management - Dashboard - Donor Management - File Transfer - Fundraising Management - IVR - Interaction Tracking - List Management - Live Chat - Mobile Access - PBX - Phone Key Input - Power Dialer - Predictive Dialer - Queue Management - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Softphone Software - Task Management - Text to Speech - Third-Party Integrations - Video Conferencing - VoIP - Voice Customisation - Voice Mail ## Integrations (99 total) - ActiveCampaign - Allego - Alloy - Appy Pie - Avoma - BigCommerce - BigID.me - Bloobirds - Builder Prime - Bullhorn ATS & CRM - Bullhorn Time & Expense - Callingly - Chorus - Clari Copilot - Copper ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software) ## Related Categories - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software) - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software) - [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "Awesome Product\!" — 5.0/5 > **Alex** | *14 April 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Its so easy to use\! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time\! Particularly useful when using click to dial and VOIP dialling. > > **Cons**: Sometimes it can take a while to load and that can slow you down. But on the whole its very quick\! > > Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial. ----- ### "Great phone analytics tool" — 5.0/5 > **Sophie** | *9 October 2024* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Aircall makes filtering calls really easy. The analytics are transformational compared to our previous system, and it makes understanding your call pick-up rates, peak times and outbound call timings really easy. > > **Cons**: The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics. Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be confusing for analytics. > > Overall, Aircall is a great tool which is perfect for larger businesses or ones with multiple teams and departments. Its great in-depth analytics are really helpful for understanding and planning your phone strategy, but would recommend using the desktop app only for maximum efficiency. ----- ### "Great way to being support and sales numbers to your business" — 5.0/5 > **Joe** | *23 November 2024* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Love this tool so much and the support team are fantastic. CRM integration with HubSpot is super helpful > > **Cons**: Not much really to say, potentially more automated settings would be helpful ----- ### "Essential for our outbound efforts." — 5.0/5 > **Elli** | *27 May 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: I used aircall daily in my sales role to reach out to prospects all over the globe. It makes it really easy to call from a 'local' number, making it more likely you'll get through to your prospects, vs calling from an unknown abroad number. > > **Cons**: It was quite glitchy, and there were a number of times when I'd have to reload the programme while trying to dial. But no major issues, and would use again. ----- ### "Long time user of Aircall" — 4.0/5 > **Deniz** | *24 September 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. I also like that it's easy to record and access recordings and transcripts. > > **Cons**: I wish aircall reporting was a bit more easier to understand. The only feature I'd like to see soon is outbound AI messages that would create more efficiency to our team. > > Have been using Aircall for 4 years and really like the product and value for money. It's easy to use and set up and manage once you have set it up too. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.co.uk/software/144486/aircall?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/144486/aircall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data