--- description: Discover the benefits and disadvantages of HubSpot CRM. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HubSpot CRM Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [HubSpot CRM](/software/152373/hubspot-crm) # HubSpot CRM Canonical: https://www.capterra.co.uk/software/152373/hubspot-crm Page: 1 / 179\ Next: [Next page](https://www.capterra.co.uk/software/152373/hubspot-crm?page=2) > Customer relationship management solution that helps businesses organize, track, and build relationships with leads and customers. > > Verdict: Rated **4.5/5** by 4451 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HubSpot CRM? The HubSpot CRM is built for growing teams to attract, engage and delight customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 4451 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HubSpot - **Location**: Cambridge, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$20.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Philippines and 6 more ## Features - Activity Dashboard - Alerts/Notifications - Appointment Management - Appointment Scheduling - Calendar Management - Calendar/Reminder System - Campaign Management - Client Management - Client Tracking - Collaboration Tools - Contact Database - Contact Management - Contract/License Management - Customer Database - Customisable Reports - Customizable Fields - Data Import/Export - Document Management - Document Storage - Email Management - Email Marketing - Email Templates - For Financial Institutions - Interaction Tracking - Lead Capture - Lead Distribution - Lead Generation - Lead Management - Lead Qualification - Lead Segmentation - Mobile Access - Opportunity Management - Performance Metrics - Pipeline Management - Predictive Analytics - Project Management - Quotes/Estimates - Real-time Consumer-facing Chat - Reminders - Sales Forecasting - Sales Pipeline Management - Sales Reports - Scheduling - Search/Filter - Segmentation - Social Media Integration - Task Management - Third-Party Integration - Third-Party Integrations - Workflow Management ... and 5 more features ## Integrations (199 total) - 123FormBuilder - AWeber - Accelo - Act\! - ActiveCampaign - ActiveDEMAND - AdRoll - Aircall - AllClients - AnyMeeting - Apollo.io - Asana - AskNicely - Atomic AI - Attribution ... and 184 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [CRM for Small Businesses](https://www.capterra.co.uk/directory/31583/small-business-crm/software) - [Lead Management Software](https://www.capterra.co.uk/directory/30017/lead-management/software) - [Online CRM Software](https://www.capterra.co.uk/directory/30072/online-crm/software) - [Financial CRM Software](https://www.capterra.co.uk/directory/30562/financial-crm/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "Great product easy to start" — 4.0/5 > **Willem** | *30 January 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Their support is great.the system is very easy to configure.the way the onboarding works makes it easy to start with in days > > **Cons**: I found the price to be increasing quickly.it is also not very clear on what u pay for. It feels very expensive > > Overall it is awesome. The product is one of the better crms which is working straight out of the box. ----- ### "HubSpot is a great CRM" — 4.0/5 > **Verified Reviewer** | *22 March 2026* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: HubSpot is a great way to store contact information and keep track on the progress of Sales deals and schedule follow ups. > > **Cons**: There isnt much to not like about HubSpot CRM, however, I think creating deals and how they appear visually could be improved. > > My experience with HubSpot is very good, and it's a tool I have used to store contact info and track the progress of deals for many years. ----- ### "Decent live chat solution" — 4.0/5 > **Steve** | *29 May 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Fairly low cost and decent live chat solution. The chat solution is easy to use and to go through old chats to get customer information. > > **Cons**: I cannot seem to get notifications to appear for new live chats, so often miss them coming in when I have multiple tabs open. > > Not bad. It was better than some of the other live chat offerings we had used for our web-site and one we've now stuck with for a few years. ----- ### "Easy to use CRM" — 4.0/5 > **Martina** | *29 December 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: HubSpot CRM is easy to get started with and intuitive, even for non technical users. The interface is clean, navigation makes sense, and core CRM tasks like contact management, deal tracking, and activity logging are straightforward. It works well across marketing, sales, and customer teams, which helps keep everyone aligned without needing constant manual updates. The reporting is clear, integrations are strong, and the free tier is useful enough to properly trial the platform before committing. > > **Cons**: Over time, more features that many teams would consider fairly basic are being moved behind extra paid tiers. As your usage grows, it becomes harder to stay on lower plans without running into limitations, which can increase costs faster than expected. For scaling teams, this means budgeting carefully, as functionality you may assume is included often requires an upgrade. > > Overall, HubSpot CRM is a solid and reliable platform that does a lot of things well. It’s particularly strong for teams that want a single system covering CRM, marketing, and sales without heavy setup or custom development. That said, companies should go in with a clear understanding of pricing and future needs. It works best when you plan ahead for which features you’ll actually need as you grow, rather than assuming everything will remain included. ----- ### "Hubspot CRM Review" — 5.0/5 > **Paisley** | *22 October 2025* | Professional Training & Coaching | Recommendation rating: 9.0/10 > > **Pros**: I really like the way the information is displayed about the contact - with the payment details all on one side and the personal information on the other. This makes it easy to quickly pull bits of information just from a glance. I also really like how you can hide blank properties when you go into the more detail contact information. > > **Cons**: Sometimes the activity part in the middle that is the default feels a bit cluttered and hard to pull the most useful information easily out of. > > It's user friendly and intuitive. The way the information is organised makes sense so it's easy to pickup. ----- Page: 1 / 179\ Next: [Next page](https://www.capterra.co.uk/software/152373/hubspot-crm?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/152373/hubspot-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data