--- description: Discover the benefits and disadvantages of Birdeye. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Birdeye Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Birdeye](/software/152997/birdeye) # Birdeye Canonical: https://www.capterra.co.uk/software/152997/birdeye Page: 1 / 29\ Next: [Next page](https://www.capterra.co.uk/software/152997/birdeye?page=2) > Customer experience solution that helps businesses manage reviews, lead capturing, communication, and appointment booking. > > Verdict: Rated **4.7/5** by 702 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Birdeye? Birdeye is used by multi-location businesses, auto dealers, dental practices, financial services, healthcare, home services, legal firms, property managers, real estate, restaurants, and retailers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 702 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Birdeye - **Location**: Palo Alto, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Contact BirdEye directly for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Alerts/Notifications - Automated Responses - Campaign Scheduling - Chat/Messaging - Chatbot - Competitive Analysis - Content Management - Customer Experience Management - Customer History - Customisable Forms - Customisable Questions - Dashboard - Engagement Tracking - Feedback Management - Keyword Tracking - Knowledge Base Management - Lead Qualification - Listing Management - Live Chat - Mass Texting - Message Personalisation - Mobile Access - Mobile Payments - Monitoring - Multi-Channel Communication - Multi-Channel Data Collection - Natural Language Processing - Negative Feedback Management - Performance Metrics - Post Scheduling - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Reporting/Analytics - Reputation Management - Response Management - Review Monitoring - Review Notification - Review Request - SEO Audit - Scheduled Messaging - Search/Filter - Survey/Poll Management - Surveys & Feedback - Transcripts/Chat History - Visual Analytics - Website Monitoring ... and 43 more features ## Integrations (113 total) - ABELDent - ASI-ware - AccuLynx - Actionstep - Adobe Commerce - AdvancedMD EHR - AestheticsPro - AppFolio Property Manager - Appointy - Arborgold - BigCommerce - Bookeo - Booker - BoomTown - Breezeworks ... and 98 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Reputation Management Software](https://www.capterra.co.uk/directory/30750/reputation-management/software) ## Related Categories - [Reputation Management Software](https://www.capterra.co.uk/directory/30750/reputation-management/software) - [Review Management Software](https://www.capterra.co.uk/directory/31024/review-management/software) - [AI Marketing Tools](https://www.capterra.co.uk/directory/34136/ai-marketing-tools/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Social Media Monitoring Software](https://www.capterra.co.uk/directory/31028/social-media-monitoring/software) ## Alternatives 1. [Brand24](https://www.capterra.co.uk/software/149054/brand24) — 4.7/5 (254 reviews) 2. [GiveMe5.ai](https://www.capterra.co.uk/software/207396/GiveMe5-ai) — 4.7/5 (86 reviews) 3. [ReputationStacker](https://www.capterra.co.uk/software/160682/reputationstacker) — 4.9/5 (43 reviews) 4. [Trustpilot](https://www.capterra.co.uk/software/169618/trustpilot) — 4.5/5 (1202 reviews) 5. [Hootsuite](https://www.capterra.co.uk/software/121701/hootsuite) — 4.4/5 (3795 reviews) ## Reviews ### "Birdeye Review" — 4.0/5 > **Kiran** | *20 September 2024* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Birdeye is AI powered \& has a good user reputation. It has a 30 day free trial with no credit card needed. I found it easy to use. > > **Cons**: I found it has integration issues. There was missing features. > > Its helpful that you can post \& schedule everything for all your social media sites. I liked the all in one dashboard. The customer support was good. ----- ### "Great software for any small business" — 5.0/5 > **Shrina** | *28 March 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. > > **Cons**: The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both > > My overall experience has been great and I would highly recommend it ----- ### "Long Term Customer + Fan\!" — 5.0/5 > **Eric** | *29 August 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. > > **Cons**: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. > > We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience. ----- ### "Not what it seems" — 1.0/5 > **jason** | *11 June 2025* | Automotive | Recommendation rating: 0.0/10 > > **Pros**: The social media platforms, I really wanted this to work out. I gave it a shot. I gave them more than a year just not working out. I'm not satisfied at all. > > **Cons**: The lack of customer service it seemed like you couldn't get a word and all they did was talk never really nothing listen I had several conversations about changing some plans. It seems like they were so money driven and impossible to cancel. > > In my opinion, there's several other services out there far more beneficial the experience I had it was very overpriced for what I was paying for. I'm sure it'll do somebody some good but my experience as a small business. No, I would not do it again and I would not recommend it to a friend or colleage. ----- ### "My Experience Using Birdeye: A Balanced Review" — 5.0/5 > **Ghiwa** | *28 November 2025* | Airlines/Aviation | Recommendation rating: 10.0/10 > > **Pros**: Birdeye truly excels at bringing all customer interactions together in one easy-to-manage platform. I really liked how simple it was to collect, track, and respond to reviews across multiple channels. > > **Cons**: Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget. Some of the most useful advanced features are only available on higher-tier plans, which may not be ideal for everyone. > > with Birdeye has been very positive. It’s a powerful and reliable platform that makes reputation management easier, strengthens customer communication, and improves online visibility. Although the cost and initial complexity might be drawbacks for some, the value it delivers through automation, organization, and insight makes it an excellent choice for businesses that want to enhance their customer experience and digital presence. ----- Page: 1 / 29\ Next: [Next page](https://www.capterra.co.uk/software/152997/birdeye?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/152997/birdeye) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data