--- description: Discover the benefits and disadvantages of RingCX. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RingCX Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [RingCX](/software/154951/ringcentral-contact-center) # RingCX Canonical: https://www.capterra.co.uk/software/154951/ringcentral-contact-center Page: 1 / 11\ Next: [Next page](https://www.capterra.co.uk/software/154951/ringcentral-contact-center?page=2) > RingCX is an AI-powered contact center: simple to use and easy to deploy. > > Verdict: Rated **4.2/5** by 253 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RingCX? RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 253 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: RingCentral - **Location**: Belmont, US - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$65.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: RingCentral Contact Center is available in three editions: Entry, Standard, Premium and Ultimate. Contact RingCentral for detailed pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Australia, Brazil, Canada, China, Germany, Ireland, Japan, Jersey, Netherlands, United Kingdom, United States ## Features - Agent Interface - Audio Capture - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Campaign Management - Chat/Messaging - Chatbot - Collaboration Tools - Conferencing - Contact Management - Conversion Tracking - Customisable Reports - Dashboard - Employee Management - Employee Scheduling - Event Triggered Actions - Feedback Management - File Transfer - For Call Centres - IVR - Labor Forecasting - List Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Performance Metrics - Predictive Dialer - Quality Management - Queue Management - Real-time Consumer-facing Chat - Recording - Reporting & Statistics - Reporting/Analytics - Screen Capture - Screen Recording - Survey/Poll Management - Surveys & Feedback - VoIP ... and 21 more features ## Integrations (99 total) - Aha\! - Akazio Cloud Archive - Asana - AuditWise - Avoma - Balto - Beetexting - BoomTown - Botmind - Box - Bubble - BugSnag - Calabrio ONE - CalendarHero - Chatlayer ... and 84 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Softphone Software](https://www.capterra.co.uk/directory/31029/softphone/software) - [Contact Centre Software](https://www.capterra.co.uk/directory/32035/contact-center/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (314 reviews) 5. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "RingCentral Review" — 5.0/5 > **Paul** | *23 November 2024* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Quality is clear, easy to navigate and intuitive GUI. > > **Cons**: initial loading takes a little while and sometimes flashes as though missed activity but not the case. > > Fairly positive, certainly one of the better contact centre tools I've used ----- ### "Works for simple setups" — 3.0/5 > **Simon** | *13 January 2025* | Consumer Services | Recommendation rating: 3.0/10 > > **Pros**: The call quality was fairly good all of the time. > > **Cons**: It wasn’t flexible enough for use by our team. The call routing; voicemail and messages weren’t adjustable enough to our needs. > > I felt this was average software with average support. We moved away after a short time. ----- ### "RingCentral" — 5.0/5 > **Kiersten** | *17 September 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, easy integrations with Salesforce and Groove > > **Cons**: Can delay quite a bit, causing calls to fail ----- ### "Ring Central is the best\!" — 5.0/5 > **Allan Del Cris** | *3 September 2025* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: I really like the way Ring Central is built, super duper easy to navigate, additional feature is added for workload management and time-blocking, \& clear recordings. Special shoutouts to its VM feature where it redirects the VM to my email which really helps me to be aware of someone has been calling me whenever I'm so busy at doing other things. In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is not a native English speaker, that is very useful\! > > **Cons**: Nothing that I could think of. Ring Central is so good, In fact, I would highly recommend this tools. > > Ringcentral is one of the most underrated dials applications. It provides me all the necesarry things I need with customer engaging activity. As a credentialing specialist, not all of the things is easy to explain via email or text, with this tools, communication seems nothing with it's friendly feature apps. ----- ### "Preadory billing after failing to replace leased phone" — 1.0/5 > **Chase** | *14 November 2024* | Hospitality | Recommendation rating: 0.0/10 > > Predatory billing, company failed to provide working phone after 3rd contact by the owner. Close account only to be billed a $25 phone charge for the non working phone. Today 8 days later we have mailed it back and they have charged another $31 for service left open until they feel like processing the returned phone that didn't work that they couldn't replace. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.co.uk/software/154951/ringcentral-contact-center?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/154951/ringcentral-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data