---
description: Discover the benefits and disadvantages of MaxContact.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: MaxContact Pricing, Cost & Reviews - Capterra UK 2026
---

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# MaxContact

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> MaxContact is the AI-powered customer engagement platform that turns conversations into revenue.
> 
> Verdict: Rated **4.7/5** by 33 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses MaxContact?

AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses deliver proven results.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 33 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: MaxContact
- **Founded**: 2013

## Commercial Context

- **Starting Price**: £80.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact MaxContact directly for pricing information.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: South Africa, United Kingdom

## Features

- Agent Interface
- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Transcription
- Budgeting/Forecasting
- CRM
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Campaign Management
- Chatbot
- Compliance Management
- Computer Telephony Integration
- Customer Experience Management
- Data Security
- Employee Scheduling
- For Call Centres
- Interaction Tracking
- Labor Forecasting
- List Management
- Multiple Scripts
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Dialer
- Quality Management
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Sentiment Analysis
- Skills Tracking
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Time Off Management
- Timesheet Management
- Voice Customisation
- Voice Mail
- Workforce Management

... and 3 more features

## Integrations (9 total)

- Cisco AnyConnect
- Dynamics 365
- HubSpot CRM
- Salesforce Platform
- Worldpay for Enterprise
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho CRM Plus

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software)

## Related Categories

- [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software)
- [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software)
- [Workforce Management Software](https://www.capterra.co.uk/directory/30210/workforce-management/software)

## Alternatives

1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (315 reviews)
4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Readymode](https://www.capterra.co.uk/software/136728/readymode) — 4.6/5 (136 reviews)

## Reviews

### "A great dialer solution with awesome support" — 5.0/5

> **Tobias** | *22 April 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use and plenty of good features.
> 
> **Cons**: Nothing that really stands out, generally a solid product.
> 
> Great support team, always quick and polite when responding to issues although these are quite rare anyway\!

-----

### "Max Contact" — 4.0/5

> **Lottie** | *19 April 2024* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: We have worked with \[sensitive content hidden\] for a number of years, although we don't fit the stereotypical mould, \[sensitive content hidden\] goes above and beyond to try and ensure that our requirements are met.
> 
> **Cons**: There can be a few glitches or bugs in the system that can be quite timely to get resolved.

-----

### "MaxContact review" — 5.0/5

> **Benluca** | *15 January 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: -Easy to use from admin and agent side 
-Great integration options for other systems to work seamlessly 
-Fantastic reporting options 
-Easy data input and control
> 
> **Cons**: Ive not come across any cons, happy with everything.
> 
> Since working with MaxContact the full setup process has been one of the best ive ever seen. Max pays attention to its customers and makes sure the system works the way we want to across multiple campaigns. They take time to tailor the system to your business and get things working exactly how you want. Standout staff has to be \[sensitive content hidden\] and \[sensitive content hidden\] who are credits to the business for sure.

-----

### "Good Product, Good Support" — 5.0/5

> **Aaron** | *21 May 2024* | Outsourcing/Offshoring | Recommendation rating: 8.0/10
> 
> **Pros**: All changes can be done in a graphical user friendly system.   Support is available when required.  call recording hostage was catered for without the need to store locally or offline.
> 
> **Cons**: Dashboard creation - however this isn't so much an issue with the dashboard but there was some confusion in governing that to prevent users changing this and being able to display different dashboards using a drop-down I believe at the time was not an out-of-the-box feature and had to completed by max support. 

This got done usually though and isn't an issue.
> 
> good product, good support - esp from \[sensitive content hidden\] who really led the deployments and after care.

-----

### "Dialler usage" — 5.0/5

> **Aaron** | *6 March 2024* | Legal Services | Recommendation rating: 9.0/10
> 
> **Pros**: Plenty of features you can use. Not just a software to churn through a high volume of calls. They had set it up to really help with data managing and reporting when dealing with large volumes.
> 
> **Cons**: Reviewing the data in the lists you use is very difficult. Have started to implement lots of new features to give you more options with the data but still not perfect.
> 
> Good, they are very much a company that emphasise teaching you how to set up the dialler and use the features but if you do require any help the support has always been great.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/156506/maxcontact)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/156506/MaxContact/> |
| en-AE | <https://www.capterra.ae/software/156506/maxcontact> |
| en-AU | <https://www.capterra.com.au/software/156506/maxcontact> |
| en-CA | <https://www.capterra.ca/software/156506/maxcontact> |
| en-GB | <https://www.capterra.co.uk/software/156506/maxcontact> |
| en-IE | <https://www.capterra.ie/software/156506/maxcontact> |
| en-IL | <https://www.capterra.co.il/software/156506/maxcontact> |
| en-IN | <https://www.capterra.in/software/156506/maxcontact> |
| en-NZ | <https://www.capterra.co.nz/software/156506/maxcontact> |
| en-SG | <https://www.capterra.com.sg/software/156506/maxcontact> |
| en-ZA | <https://www.capterra.co.za/software/156506/maxcontact> |

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