--- description: Discover the benefits and disadvantages of Dynamics 365. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dynamics 365 Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Billing and Invoicing Software](/directory/30015/billing-and-invoicing/software) > [Dynamics 365](/software/157279/dynamics-365) # Dynamics 365 Canonical: https://www.capterra.co.uk/software/157279/dynamics-365 Page: 1 / 234\ Next: [Next page](https://www.capterra.co.uk/software/157279/dynamics-365?page=2) > Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes. > > Verdict: Rated **4.4/5** by 5811 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Dynamics 365? Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5811 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Accounting - Accounts Payable - Accounts Receivable - Bank Reconciliation - Billing & Invoicing - Collaboration Tools - Commission Management - Consolidation/Roll-Up - Contact Database - Contact Management - Customer Engagement - Data Connectors - Data Visualisation - Dispatch Management - Email Marketing - Employee Scheduling - Expense Tracking - Financial Analysis - Financial Reporting - For Call Centres - For Insurance Industry - For Real Estate - General Ledger - Income & Balance Sheet - Integrated Business Operations - Interaction Tracking - Invoice Management - Invoice Processing - KPI Monitoring - Knowledge Management - Labor Forecasting - Lead Generation - Mobile Access - Profit/Loss Statement - Project Management - Purchase Order Management - Reporting & Statistics - Reporting/Analytics - Requisition Management - Sales Pipeline Management - Scheduling - Search/Filter - Self Service Portal - Supplier Management - Support Ticket Management - Task Management - Time & Expense Tracking - Transaction Management - Work Order Management - Workflow Management ... and 38 more features ## Integrations (24 total) - ADP Workforce Now - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook - Microsoft Power BI ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Billing and Invoicing Software](https://www.capterra.co.uk/directory/30015/billing-and-invoicing/software) ## Related Categories - [Billing and Invoicing Software](https://www.capterra.co.uk/directory/30015/billing-and-invoicing/software) - [Financial Reporting Software](https://www.capterra.co.uk/directory/30050/financial-reporting/software) - [Fund Accounting Software](https://www.capterra.co.uk/directory/30114/fund-accounting/software) - [Dashboard Software](https://www.capterra.co.uk/directory/30839/dashboard/software) - [Lead Generation Software](https://www.capterra.co.uk/directory/30963/lead-generation/software) ## Alternatives 1. 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[Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Reviews ### "D365 transformed our UK non-profit." — 5.0/5 > **Mark** | *28 August 2024* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with. > > **Cons**: The capability that allows us to adapt and develop solutions, brings with it a complexity that needs a lot of configuration and development. We needed Microsoft partners to get us to where we needed to be. > > Dynamics 365 has transformed our organisation. We've moved from an on-prem system with around 20 users, to over 75 using a solution for a number of online cloud based applications. You need to work at it, but when you do, there's real value. ----- ### "A powerful tool in the right organisation." — 4.0/5 > **Verified Reviewer** | *24 February 2025* | Education Management | Recommendation rating: 6.0/10 > > **Pros**: A very powerful tool when deployed correctly > > **Cons**: The licensing is complicated relying on certified partners, the configuration is also very difficult to implement without the right partner as only they can contact support. > > A powerful tool in the right organisation. ----- ### "Dynamic 365 Review" — 4.0/5 > **Anwar** | *1 November 2024* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Its great that you can hold all customer information - and the various places the information is held is easily accessable > > **Cons**: Generating reports can take a little longer to do > > Overall experience with using Dynamic 365 is great, its safe \& secure, can easily navigate through the various tabs and pages, its easy to set up client databases and it can hold a lot of client data without running slowly ----- ### "Comprehensive Dynamics 365 Review: Integration, Customization, and Efficiency" — 5.0/5 > **Leonardo** | *10 December 2024* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: Its integration capabilities. The way it seamlessly connects with other Microsoft products like Office 365, Power BI, and LinkedIn is truly impressive. > > **Cons**: The learning curve. While it's incredibly powerful and feature-rich, it can be quite overwhelming for new users or those transitioning from simpler systems. > > Dynamics 365 is like having a Swiss Army knife for business management. It's packed with tools for everything from sales and customer service to finance and operations. ----- ### "Strong Capabilities, but Reliability Needs Improvement" — 4.0/5 > **Verified Reviewer** | *9 February 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Dynamics 365 is how easy and natural it feels to use in day-to-day work. The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround, giving teams clear visibility without extra effort. For salespeople, it removes a lot of the usual admin - meetings are quick to log, and the Microsoft 365 integration makes a real difference, allowing calls to be made directly from the platform while automatically capturing and recording meetings. It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated. > > **Cons**: it can sometimes feel unreliable due to frequent bugs, which can interrupt workflows and slow things down. The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information. Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement. ----- Page: 1 / 234\ Next: [Next page](https://www.capterra.co.uk/software/157279/dynamics-365?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/157279/dynamics-365) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data