--- description: Discover the benefits and disadvantages of JustCall. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JustCall Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [JustCall](/software/157853/justcall) # JustCall Canonical: https://www.capterra.co.uk/software/157853/justcall Page: 1 / 10\ Next: [Next page](https://www.capterra.co.uk/software/157853/justcall?page=2) > Stay responsive across voice, SMS, email, and WhatsApp with AI agents, automation, and 100+ integrations that help you close more deals > > Verdict: Rated **4.1/5** by 223 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JustCall? Small and mid sized businesses to large enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 223 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SaaS Labs - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Fair usage policy Calling - Includes outbound mobile and landline calls within your selected region, and inbound calls on routes under $0.02/min. - Excludes toll-free, premium-rate, shared service numbers, international calls, call forwards, and Sales Dialer traffic. SMS - Includes messages to numbers in your selected region. - Excludes SMS sent via workflows, bulk campaigns, and CRM automations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, France, Germany, India, Ireland, Singapore, Spain, United Kingdom, United States ## Features - 2-Way Messaging - Activity Dashboard - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Transcription - CRM - Call Centre Management - Call Logging - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transcription - Call Transfer - Caller ID - Campaign Management - Conferencing - Contact Management - Conversation Intelligence - Customisable Reports - Customisable Templates - Dashboard - Data Security - Feedback Management - File Sharing - List Management - Mass Texting - Message Personalisation - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - PBX - Performance Management - Power Dialer - Predictive Dialer - Queue Management - Real-Time Chat - Recording - Reporting/Analytics - SIP Trunking - SMS Messaging - Scheduled Messaging - Survey Builder - Survey/Poll Management - Two-Way Audio & Video - VoIP - Voice Mail ... and 26 more features ## Integrations (75 total) - ActiveCampaign - Agile CRM - Apollo.io - Appy Pie - Appy Pie Design - Bigin by Zoho CRM - Bitrix24 - Bloobirds - Bullhorn ATS & CRM - Capsule - Clay - Close - Copper - Dataddo - Dropbox Backup ... and 60 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) ## Related Categories - [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software) - [VoIP Phone Systems](https://www.capterra.co.uk/directory/31101/business-phone-systems/software) - [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software) - [SMS Survey Software](https://www.capterra.co.uk/directory/32937/sms-survey/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3409 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Pricing structures no longer align with my business use, customer support has gone downhill" — 4.0/5 > **tom** | *21 May 2024* | Retail | Recommendation rating: 0.0/10 > > **Pros**: I was never a high user of the platform but it worked as required including features such as hours of operation and ease to add additional numbers > > **Cons**: Pricing structures don't work for my business use anymore and the customer support has significantly gotten worse to a point it is not viable to rely on them for my business anymore > > I have been using them since December 2017, then suddenly changed their pricing plan structures. They automatically placed me on a plan that is 271% higher cost than I had been on and think that that is acceptable and aligned to "market standards" to do this without my consent when they have a plan more closely matching the previous price I was paying. Thats a goodbye from me for 6 years as a loyal customer ----- ### "Sales Dialer" — 5.0/5 > **Jack** | *18 April 2024* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: Great dialer solution pulling live data from our CRM > > **Cons**: Some features cana be tempremental ----- ### "JC Review KK" — 5.0/5 > **Kerry** | *24 July 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It is easy to use and integrates well with other platforms. Overall in my experience it would be highly recommended. > > **Cons**: I dont really have any cons that I can think of. Occassionally the app will continue ringing on my pc when I have answered a call from my cell phone and I have to close everything out to get it to stop. > > Overall very good, very few technical issues and is a huge step up from the program I used previously. ----- ### "Avoid Justcall" — 1.0/5 > **Ross** | *14 November 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: the application had a lot of features that are similar to competitors in their industry, These features worked for the most part > > **Cons**: Very aggressive sales process with lacking fulfillment team. They will try to pressure you with their legal team if something doesn't go your way > > We were long time customers of justcall and decided to upgrade our account. After upgrading, we realized it did not contain the features we were looking for. When we emailed them 1 day after signing, they sent a lengthy email threatening their legal team to get involved after rendering 0 services. Unethical company and clearly desperate for money, wouldn't trust them ever again and went with a competitor after this experience. ----- ### "JustCall overall good product" — 4.0/5 > **Erinn** | *19 July 2024* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: I like justcall because anyone on our team can login to the browser and see which team member is on the line and see who they are on the line with. We also utilize the fax feature which is convenient to have all on one login. We also use the texting feature a lot with our clients which makes it easier to communicate with certain clients and it is through the business number and anyone on our team can reply/ see the messages which is helpful. It also records the calls that way you or a coworker can go back and listen to conversation. It also links to HubSpot and tracks any communications which we also utilize and is convenient to have all communications in one spot. There are a few things I have asked on customer support normally answers fast if you have any issues and follow up always. We use this app Everday as our main source of communication besides emails. We also are able to schedule the lines to be ring only during our office hours which is also very convenient. > > **Cons**: A few downsides to just call I think we have is not being able to transfer a call directly to a voicemail. This would be a nice feature for when someone is on the line already or just can't take the call at that moment instead of it ringing to their line. Another thing I think with the faxes is that it doesn't send you a confirmation of the fax once sent. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.co.uk/software/157853/justcall?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/157853/justcall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data