---
description: Discover the benefits and disadvantages of Nextiva.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Nextiva Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Nextiva](/software/175788/nextiva)

# Nextiva

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> Nextiva is an AI-enabled customer interaction management platform that unifies voice, video, chat, social media, and email.
> 
> Verdict: Rated **4.6/5** by 914 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Nextiva?

Businesses of any size who want to better connect with their customers.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 914 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Nextiva
- **Location**: Scottsdale, US
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User
- **Pricing Details**: Basic, Pro, and Enterprise plans are available on a monthly or annual basis.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Agent Interface
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Complaint Monitoring
- Conferencing
- Content Management
- Customer Experience Management
- Customisable Reports
- Customisable Templates
- Dashboard
- Email Marketing
- Employee Coaching Tools
- Employee Recognition
- Feedback Management
- File Sharing
- Goal Management
- IVR
- Live Results Sharing
- Mobile Access
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-User Collaboration
- Online Polling
- PBX
- Post Scheduling
- Proactive Chat
- Process/Workflow Automation
- Quality Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- SIP Trunking
- Social Media Monitoring
- Survey Builder
- Survey/Poll Management
- Transcripts/Chat History
- Two Way Audio & Video
- VoIP
- Voice Mail

... and 28 more features

## Integrations (19 total)

- Act\!
- Bullhorn ATS & CRM
- ConnectWise Automate
- Dynamics 365
- Five9
- Google Contacts
- Google Workspace
- HubSpot CRM
- Lotus Notes To Office 365 Migration
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Nextiva Contact Center
- Oracle Sales
- ServiceNow

... and 4 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software)
- [Audio Conferencing Software](https://www.capterra.co.uk/directory/32919/audio-conferencing/software)
- [Market Research Software](https://www.capterra.co.uk/directory/10041/market-research/software)
- [Telephony Software](https://www.capterra.co.uk/directory/30084/telephony/software)
- [Survey Software](https://www.capterra.co.uk/directory/30092/survey/software)

## Alternatives

1. [Wildix](https://www.capterra.co.uk/software/218251/wildix) — 4.7/5 (209 reviews)
2. [VoIP.ms](https://www.capterra.co.uk/software/203084/voip-ms) — 4.8/5 (697 reviews)
3. [Microsoft Teams](https://www.capterra.co.uk/software/168668/microsoft-teams) — 4.5/5 (10941 reviews)
4. [Zoom Workplace](https://www.capterra.co.uk/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews)
5. [Telnyx Suite](https://www.capterra.co.uk/software/173804/telnyx) — 4.8/5 (195 reviews)

## Reviews

### "Nextiva is great\!" — 5.0/5

> **Steven** | *28 October 2024* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: It is reliable,fast and very easy to use.It’s customer service is great.
> 
> **Cons**: I haven’t found any downside towards Nextiva.

-----

### "Nextiva is amazing" — 5.0/5

> **Ginna** | *28 July 2025* | Law Practice | Recommendation rating: 8.0/10
> 
> **Pros**: I like the flexibility of the product.  It can be used to text, call, record calls, voicemail and generally use to communicate.
> 
> **Cons**: I think sometimes its glitchy and problem solving only through chat can be frustrating at times but overall we an work with it.
> 
> Have used Nextiva for years. Faxing.  Voicemail.  Texting.  A one stop shop that we use daily.  I can't imagine operating our business without it.

-----

### "Good product" — 4.0/5

> **Anthony** | *15 October 2024* | Nonprofit Organization Management | Recommendation rating: 7.0/10
> 
> **Pros**: We get emails to inform about voicemails are useful
> 
> **Cons**: difficult remoting in to access the voicemails
> 
> generally the system is good although my hardware is not great, the keys stick a  lot.

-----

### "Nextivia - Good Phone Service At A Good Price" — 3.0/5

> **Kyle** | *22 April 2025* | Automotive | Recommendation rating: 6.0/10
> 
> **Pros**: IT was really easy to setup users and deprovision users
> 
> **Cons**: Sometimes voip phones would have provisioning issues reaching the server
> 
> Its been pretty good for the most part.  There isnt much we dont like.

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### "Nextiva helps with my call center needs" — 5.0/5

> **Ommi** | *3 July 2024* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: The call clarity and reporting are a great asset.
> 
> **Cons**: I don't have anything I don't like about Nextiva at this time.
> 
> I have had a great experience with Nextiva. The reporting, call clarity, and the call monitoring help us tremendously in our daily operations.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/175788/nextiva)

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