--- description: Discover the benefits and disadvantages of EngageBay CRM. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: EngageBay CRM Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Insurance Software](/directory/20035/insurance-agency/software) > [EngageBay CRM](/software/178819/engagebay-marketing) # EngageBay CRM Canonical: https://www.capterra.co.uk/software/178819/engagebay-marketing Page: 1 / 38\ Next: [Next page](https://www.capterra.co.uk/software/178819/engagebay-marketing?page=2) > AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster. > > Verdict: Rated **4.7/5** by 907 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses EngageBay CRM? Small to medium size businesses that require affordable, all in one sales and marketing software to acquire, engage, nurture and convert visitors to customers. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 907 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: EngageBay - **Location**: Mountain House, US - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$14.99 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Basic: $14.99/user/ month (paid monthly) or $12.29/user/month (paid yearly) or $10.79/user/month (paid biennially) Growth: $49.99/user/month (paid monthly) or $40.99/user/ month (paid yearly) or $35.99/user/month (paid biennially) Pro: $79.99/user/month (paid monthly) or $65.59/user/ month (paid yearly) or $57.59/user/month (paid biennially) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - A/B Testing - Activity Dashboard - Appointment Management - Automated Responses - Automated Scheduling - Automatic Call Distribution - Availability Management - CRM - Calendar Management - Calendar Sync - Calendar/Reminder System - Call Monitoring - Caller ID - Channel Management - Click Tracking - Client Tracking - Contact Management - Customer Database - Customer Engagement - Donor Management - Feedback Management - For Insurance Industry - Inbox Management - Lead Generation - Leaderboards - Marketing Automation - Mass Texting - Mobile Access - Multi-Campaign - Multi-Channel Data Collection - Onboarding - Online Booking - Performance Management - Performance Metrics - Power Dialer - Predictive Analytics - Real Time Editing - Real-Time Monitoring - Real-time Consumer-facing Chat - Real-time Scheduling - Sales Activity Management - Scheduled Messaging - Scheduling - Signature Creation - Signature Management - Target Account Identification - Task Editing - Task Management - Team Management - Usage Tracking/Analytics ... and 101 more features ## Integrations (32 total) - BulkSMS - CallHippo - Docusign - Exotel - Google Contacts - Google Drive - Gravity Forms - Gupshup - HubSpot CRM - Intercom - Jotform - JustCall - LinkedIn for Business - Mailchimp - Mailgun ... and 17 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Insurance Software](https://www.capterra.co.uk/directory/20035/insurance-agency/software) ## Related Categories - [Marketing Automation Software](https://www.capterra.co.uk/directory/6/marketing-automation/software) - [Email Marketing Software](https://www.capterra.co.uk/directory/30013/email-marketing/software) - [Landing Page Software](https://www.capterra.co.uk/directory/30844/landing-page/software) - [Lead Generation Software](https://www.capterra.co.uk/directory/30963/lead-generation/software) - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "Always helpful support" — 5.0/5 > **Lee** | *23 October 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: EngageBay may be a bit on the budget-friendly side, but their support is absolutely outstanding. \[sensitive content hidden\], in particular, has been incredibly helpful and solution-focused through every roadblock I’ve encountered. He’s always friendly, responsive, and gets the job done. Thank you, \[sensitive content hidden\]\! > > **Cons**: It is a basic CRM and it lacks some basic functionality from a reports side. But overall, the support team can usually help you find a workaround. ----- ### "EngageBay: Simple, Affordable, and Effective" — 5.0/5 > **Tolga** | *20 December 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: All-in-One Solution: Combines CRM, email marketing, sales, and support tools in one platform. User-Friendly Interface: Easy to navigate, even for non-technical users. Affordable Pricing: Offers great value compared to other CRM tools. Email Marketing Made Easy: Simple drag-and-drop email builder with automation options. Excellent Customer Support: Responsive and helpful support team. Customizable Workflows: Create automated workflows to save time and boost productivity. Detailed Analytics \& Reporting: Track and measure campaign performance with ease. > > **Cons**: Learning Curve for Advanced Features: Some advanced features require a bit of time to master. Limited Customization for Reports: Customization of reports could be more flexible. Mobile App Limitations: The mobile app could use more functionality. Occasional Bugs/Glitches: Like any software, there are rare instances of small bugs. > > We’ve been using EngageBay for over 2 years now, and it’s been a game-changer for our business. It’s super easy to use, and having everything (CRM, email marketing, sales tools) in one place makes our work so much simpler. The email campaigns are a breeze to set up, and we love how we can track everything in one dashboard. Their support team has always been helpful and quick to respond whenever we needed them. Best of all, it’s affordable — way better value than some of the "big name" CRMs out there. If you’re looking for a straightforward, budget-friendly solution that actually works, we definitely recommend giving EngageBay a try ----- ### "Sleek and Robust CRM" — 5.0/5 > **Maria** | *6 March 2025* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: EngageBay is a good CRM that is easy to use and navigate. The interface is sleek and it offers robust features. > > **Cons**: The only thing that I dislike is the delay in updating campaign stats. > > EngageBay is an All in one CRM that offers marketing and sales features along with service desk and live chat. After using it for a few days I found it offers a decent range of features along with good customer support. ----- ### "A Game-Changer for Our Business" — 5.0/5 > **Verified Reviewer** | *7 October 2024* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: EngageBay has completely transformed the way we manage our customer relationships\! As a small business, we needed an affordable CRM solution that didn’t compromise on features, and EngageBay has exceeded our expectations on all fronts. The user interface is incredibly intuitive, allowing our team to quickly learn and start using it efficiently. The ability to have all our marketing, sales, and support tools in one place is a huge time-saver. From email marketing automation to lead scoring, everything works seamlessly. The visual pipeline gives us a clear overview of our sales process, helping us stay organized and focused. What really stands out is the exceptional customer support. Whenever we’ve had questions, the EngageBay team has been prompt and helpful, ensuring that we’re maximizing the platform’s potential. > > **Cons**: There is nothing not to like about EngageBay > > This is the best marketing CRM system I have used\! ----- ### "Great way to find compatible services" — 5.0/5 > **Daniel** | *8 December 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is a great way to locate software exclusively compatible with my business > > **Cons**: The website could be a bit more dynamic and more accessible... Did I mention I run a website design business ;) > > Overall, a great way to locate software that is fully integrated with all your business needs ----- Page: 1 / 38\ Next: [Next page](https://www.capterra.co.uk/software/178819/engagebay-marketing?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/178819/engagebay-marketing) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data