--- description: Discover the benefits and disadvantages of CloudTalk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudTalk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [CloudTalk](/software/182004/cloudtalk) # CloudTalk Canonical: https://www.capterra.co.uk/software/182004/cloudtalk Page: 1 / 12\ Next: [Next page](https://www.capterra.co.uk/software/182004/cloudtalk?page=2) > CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today\! > > Verdict: Rated **4.4/5** by 268 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses CloudTalk? CloudTalk is the perfect business phone system for small and mid-sized companies focused on sales and customer service, aiming to deliver an excellent customer experience to their clients. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 268 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: CloudTalk - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, English - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China and 76 more ## Features - Activity Dashboard - Agent Interface - Alerts/Notifications - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - By-Extension Reporting - CRM - Call Centre Management - Call Duration - Call List Management - Call Logging - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Call Transcription - Call Transfer - Callback Scheduling - Caller ID - Caller Profiles - Campaign Management - Communication Management - Conferencing - Contact Management - Conversion Tracking - Customer Experience Management - Customisable Reports - Dashboard - Employee Coaching Tools - Feedback Management - File Transfer - IVR - KPI Monitoring - List Management - Multi-Channel Communication - PBX - Power Dialer - Predictive Dialer - Quality Management - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Third-Party Integrations - VoIP ... and 23 more features ## Integrations (27 total) - Adobe Commerce - BigCommerce - Copper - Freshdesk - Front - Google Contacts - Groove - Help Scout - HubSpot CRM - HubSpot Sales Hub - HubSpot Service Hub - Intercom - Kommo - Kustomer - LiveAgent ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Tracking Software](https://www.capterra.co.uk/directory/30901/call-tracking/software) ## Related Categories - [Call Accounting Software](https://www.capterra.co.uk/directory/30083/call-accounting/software) - [Call Recording Software](https://www.capterra.co.uk/directory/30533/call-recording/software) - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Call Tracking Software](https://www.capterra.co.uk/directory/30901/call-tracking/software) - [VoIP Phone Systems](https://www.capterra.co.uk/directory/31101/business-phone-systems/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (858 reviews) 2. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (465 reviews) 3. [800.com](https://www.capterra.co.uk/software/208208/800-com) — 4.7/5 (313 reviews) 4. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (914 reviews) 5. [RingEX](https://www.capterra.co.uk/software/132178/ringcentral-mvp) — 4.2/5 (1200 reviews) ## Reviews ### "Great tools" — 5.0/5 > **faye** | *21 February 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: easy to use every day. never had any issues, great for listening back to calls > > **Cons**: can be slow sometimes, but can easily reload and works fine > > excellent would highly recommend to any business ----- ### "My All in one and daily Driver" — 5.0/5 > **Nishant** | *4 August 2025* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity. It integrates smoothly with popular CRMs like HubSpot and Salesforce, saving time with automatic logging. Features like call recording, smart routing, and analytics help improve team performance. Its cloud-based setup makes it ideal for remote teams, and customer support is responsive and helpful. > > **Cons**: Pricing can become expensive as you scale or add premium features. The mobile app lacks some key functions compared to desktop. Occasional glitches or lag may occur in the desktop version. Complex features like advanced routing or automation have a steeper learning curve. Also, being entirely cloud-based, it relies heavily on a stable internet connection for optimal performance. ----- ### "Cloudtalk review" — 5.0/5 > **Dhanesh** | *15 December 2025* | Education Management | Recommendation rating: 3.0/10 > > **Pros**: Genuine and integrations are good Name is displayed on call or double check on number is not required Shows what time the call has been done with recordings which is great too > > **Cons**: Sometimes the wait time is a lot Trying to change the country number is a but confusion but it is manageable. Could be better at that. > > After a few weeks of usuage the UI felt easy to use. Don’t need to recheck the number as name displays ----- ### "Good tool for fast dialing" — 4.0/5 > **Eva** | *18 April 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: you can easily dial numbers from CRM, fast > > **Cons**: if you want to redirect calls from your mobile to cloudtalk, it has a voice that is usually muted by everyone (but this is not a cloudtalk problem) > > fast calling, with the plugin you can dial directly from the web pages, you don't have to worry about making a typo ----- ### "User and Budget friendly cloud call tool" — 4.0/5 > **Chandu** | *7 May 2025* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: Its easy to use and configure, user-friendly and docent take much to make a new team mate learn , good with calls reports > > **Cons**: After call response is not unto the mark can be improved and ringtones in it are not that great > > Its good and user-friendly tool , Its even affordable , docent take much time to learn it ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.co.uk/software/182004/cloudtalk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/182004/cloudtalk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data