--- description: Discover the benefits and disadvantages of HelpDesk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.co.uk/software/185973/helpdesk Page: 1 / 8\ Next: [Next page](https://www.capterra.co.uk/software/185973/helpdesk?page=2) > HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpDesk? From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 180 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Escalation - Assignment Management - Automated Routing - CRM - CSAT Survey Structure - Call Centre Management - Collaboration Tools - Complaint Monitoring - Content Management - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customisable Forms - Customisable Templates - Dashboard - Data Security - Email Management - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Auditing - Issue Tracking - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - NPS Survey Structure - Personalisation - Prioritisation - Process/Workflow Automation - Queue Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management - Template Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Management ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.co.uk/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Fabulous Platform" — 5.0/5 > **Melissa** | *5 March 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: The Helpdesk is designed for ease of use, making support requests simple, fast, and completely effortless for every user. > > **Cons**: Absolutely nothing at all—no issues, no complications, no concerns—just smooth sailing and complete ease\! > > 10/10 – exceptionally easy to use, intuitive, and overall a brilliant platform that makes everything seamless and efficient\! ----- ### "New User to Helpdesk" — 5.0/5 > **Richard** | *12 March 2026* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: The helpdesk is easy to use and has good functions for tagging different people to messages and good function for internal/private messages > > **Cons**: I have not yet come across any issues, i have not found any bugs, issues or anything. I have only used the platform for internal and external messaging. > > Up to now a positive experience and a solid platform for messaging both internal and external/private. ----- ### "Helpdesk Review" — 5.0/5 > **Emily** | *19 February 2026* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: Easy to navigate, and liked the notifications on the website - it was easy to go through the queries and and answer them > > **Cons**: Felt like assigning different people should be colour coded, so you can see easily which message is assigned to you > > Good, would use again - I liked how it was a ticketing system instead of just an email system, customer seem to like it ----- ### "Easy to use and set up functions for streamline responses" — 4.0/5 > **Vanessa** | *9 February 2026* | Entertainment | Recommendation rating: 7.0/10 > > **Pros**: easy to use. It was user friendly and simple to find the functions. i like the way the canned responses are available > > **Cons**: All good. There wasn't anything that i particularly disliked to write about. Maybe just an option to have a personalised display ----- ### "Excellent Service for Work" — 5.0/5 > **Violetta** | *6 August 2025* | Gambling & Casinos | Recommendation rating: 10.0/10 > > **Pros**: It is very comfortable to work, easy to contact customers via email/ticket system. Arranging the team is also very good for a big companies. Really nice price. Chat system is easy to use even with a huge customers and chats at the same time > > **Cons**: Sometimes when I paste a copied message and space all the paragraphs correctly, it doesn't look the same after sending it to the client. > > I am using it quite a long time and I can see all the upgrades that really making your work even more effective. I am not really using tasks a lot, but sometimes we do that for our new workers. What about security so never had problems ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.co.uk/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data