--- description: Discover the benefits and disadvantages of Salesforce Sales Cloud. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Sales Cloud Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Revenue Management Software](/directory/31118/revenue-management/software) > [Salesforce Sales Cloud](/software/61368/salesforce) # Salesforce Sales Cloud Canonical: https://www.capterra.co.uk/software/61368/salesforce Page: 1 / 752\ Next: [Next page](https://www.capterra.co.uk/software/61368/salesforce?page=2) > Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. > > Verdict: Rated **4.4/5** by 18768 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Salesforce Sales Cloud? Salesforce can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 18768 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: £20.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Basic sales and marketing for up to 5 users $25 /user/month\* (billed annually) Complete CRM for any size team $80 /user/month\* (billed annually) Deeply customizable CRM for your business $165 /user/month\* (billed annually) Unlimited CRM power and support $330 /user/month\* (billed annually) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Russian, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal and 12 more ## Features - AI/Machine Learning - Access Controls/Permissions - Accounting - Auto-Dialer - CRM - CRM Integration - Call Centre Management - Call List Management - Campaign Management - Catalog Management - Client Management - Client Tracking - Collaboration Tools - Commenting/Notes - Communication Management - Contact Management - Customer Database - Customer Profiles - Dashboard - Data Entry - Data Security - Document Management - Email Management - Email Marketing - Engagement Tracking - For Insurance Industry - For Sales Teams/Organizations - Forecasting - Inbox Management - Job Scheduling - Knowledge Management - Lead Capture - Lead Generation - Lead Management - Lead Nurturing - Onboarding - Performance Management - Pipeline Management - Price Optimisation - Prioritisation - Progress Tracking - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Sales Reports - Scheduling - Self Service Portal - Shared Contacts - Task Management - User Management ... and 53 more features ## Integrations (37 total) - Birdeye - Box - ClearSlide - Conga Composer - Crowdstack Pro - Docusign - Dropbox Business - Eventbrite - Evernote Teams - Expensify - Five9 - GetFeedback - Gmail - GoTo Meeting - Gong.io ... and 22 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Revenue Management Software](https://www.capterra.co.uk/directory/31118/revenue-management/software) ## Related Categories - [Revenue Management Software](https://www.capterra.co.uk/directory/31118/revenue-management/software) - [Revenue Recognition Software](https://www.capterra.co.uk/directory/33615/revenue-recognition/software) - [Revenue Cycle Management Software](https://www.capterra.co.uk/directory/32275/revenue-cycle-management/software) - [Sales Force Automation Software](https://www.capterra.co.uk/directory/12/sales-force-automation/software) - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4453 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (725 reviews) 4. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "Useful tool to analyse data" — 4.0/5 > **Sula** | *7 April 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: It captures data in a meaningful way that allows you to run reports on almost any data category you wish. > > **Cons**: It can sometimes be confusing for the average person to get all the variables right when running reports. There are also times when it can feel fiddly and the support offered is minimal. > > Positive experience but there could be improvements made. ----- ### "A Powerful CRM with Endless Customization Options" — 5.0/5 > **Kevin** | *31 August 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The platform is extremely customizable and offers powerful tools for managing leads, opportunities, and customer data. I especially like the reporting and dashboard features, which make it easy to track KPIs and forecast sales. The integrations with other tools like Outlook and marketing platforms are also very helpful. > > **Cons**: The system can be overwhelming at first because of its complexity, and setup often requires admin support or third-party consultants. > > Overall, Salesforce Sales Cloud has been a reliable and robust CRM that has improved visibility into our sales pipeline and helped streamline processes across departments. While it does come with a learning curve and a higher price point, the value it delivers in terms of efficiency and data-driven decision-making has been worth it. ----- ### "SFDC review" — 3.0/5 > **Verified Reviewer** | *4 February 2026* | Information Technology & Services | Recommendation rating: 6.0/10 > > **Pros**: Reliable database to store sales leads and track sales stages with dynamic dashboards. Rarely any downtime. > > **Cons**: The interface can be clunky at times. When entering notes, it is not very user-friendly and can definitely be improved. ----- ### "Salesforce for larger scale operations" — 4.0/5 > **James** | *10 March 2025* | Human Resources | Recommendation rating: 9.0/10 > > **Pros**: Salesforce sales cloud is an incredibly powerful CRM that has a wide range of features, functionality and customisation to fit most sales environments. Having used the product for 5 years now I have seen simply how powerful it can be in adapting to any and every sales process > > **Cons**: The complexity - the level of customisation comes with a price that Salesforce is generally quite hard to manage, and it doesn't solve basic issues whilst solving complex ones that I often don't ever find a use case for. > > Very good, love the tool and have seen it be used successfully in many places, however if you are a smaller business I would lean towards a cheaper alternative. ----- ### "Keeps my pipeline organised" — 5.0/5 > **Ramona** | *21 November 2025* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: Keeps my pipeline organised and everything in one place. It’s good for tracking opportunities, managing follow-ups, and seeing progress at a glance. The dashboards are clear and easy to customise, so I can focus on the deals that matter most. > > **Cons**: It can feel a bit clunky or slow at times, especially when switching between views. Can be frustrating. ----- Page: 1 / 752\ Next: [Next page](https://www.capterra.co.uk/software/61368/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/61368/salesforce) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data