--- description: Discover the benefits and disadvantages of Kayako. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kayako Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Issue Tracking Software](/directory/30675/issue-tracking/software) > [Kayako](/software/80775/kayako) # Kayako Canonical: https://www.capterra.co.uk/software/80775/kayako Page: 1 / 8\ Next: [Next page](https://www.capterra.co.uk/software/80775/kayako?page=2) > Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone. > > Verdict: Rated **4.0/5** by 176 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Kayako? Organizations of all types and sizes - from microbusiness to the enterprise - trust Kayako to power their customer service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 176 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Aurea - **Founded**: 2001 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams Growth: $30 per agent per month - customer service software for growing teams Scale: $60 per agent per month - customer service software for larger teams and businesses Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - Alerts/Escalation - Asset Tracking - Automated Routing - Autoresponders - CRM - Call Centre Management - Chat/Messaging - Collaboration Tools - Configuration Management - Contract/License Management - Customer Database - Customisable Branding - Dashboard - Data Visualisation - Email Management - Feedback Management - Issue Auditing - Knowledge Base Management - Live Chat - Mobile Access - Multi-Channel Communication - Offline Form - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Workflow Management ## Integrations (65 total) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse ... and 50 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) ## Related Categories - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4077 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18773 reviews) 3. [LiveChat](https://www.capterra.co.uk/software/62194/livechat) — 4.6/5 (1719 reviews) 4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1760 reviews) 5. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3412 reviews) ## Reviews ### "Elevating Customer Support" — 4.0/5 > **Sneha** | *6 July 2024* | Chemicals | Recommendation rating: 9.0/10 > > **Pros**: It’s great to have all customer interactions in one place, making it easy to track and resolve issues, such as quickly finding past conversations to address a follow-up query. > > **Cons**: I feel Kayako can be a bit overwhelming for new users. For example, navigating through all the features and setting up. ----- ### "Simple Customer Support Management" — 5.0/5 > **Ava** | *8 October 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I was able to resolve a customer issue quickly by tracking their ticket and providing a solution, all in one platform. > > **Cons**: When I tried to find a specific report, the cluttered interface made it hard to locate the feature. > > Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly. It’s great for solving issues but navigating it can sometimes be a challenge. ----- ### "Kayako AI agent was a game-changer. Better than our human agents" — 5.0/5 > **Uba** | *15 April 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: What made Kayako click for our team was the way the AI agent Kay gets introduced. Kay doesn't get switched on as an autonomous agent on day one. It drafts replies and puts them in front of your agents first. They read, adjust if needed, send. For about two weeks that's all it is, a drafting assistant. Then you start noticing the drafts need less and less adjustment. At some point your agents are just clicking send. That's when we started turning on autonomous handling, category by category. Billing questions first, account management second, the standard FAQ questions last. Three weeks or so before the team stopped hovering. > > **Cons**: They don't really have any great options for voice. It wasn't a deal breaker, but it would have been nice. I had to use a workaround. ----- ### "A KB that is actually helpful" — 4.0/5 > **David** | *21 April 2026* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: The piece I didn't expect to love is the knowledge base that Kay (the AI agent built into Kayako) generates on its own. Any time a ticket gets kicked over to a human because Kay couldn't resolve it, Kay watches how the human handled it and drafts a KB article from that interaction. You approve or tweak the draft, publish it, and Kay handles that ticket type unassisted from then on. Nobody on my team sat down to write articles. Six weeks in we had around 30 new ones in our help centre that the system had effectively written for us, and our resolution rate kept inching up because every gap in Kay's knowledge was getting patched automatically. > > **Cons**: Analytics is the weak spot. Two of my agents hit a wall trying to pull a fairly standard report and I ended up opening a support ticket just to get the steps. The data is all there, it's just buried under menus that aren't laid out intuitively. The reporting side of the product needs the same thoughtful UX work that the rest of it has had. > > Day to day, Kay handles the top of the funnel so cleanly that my team barely touches password resets, account questions, or the usual repetitive stuff any more. What surprised me was how much of it happens quietly in the background: ticket routing, KB drafting, first-pass resolutions. I check in on it rather than babysit it. The team now spends their time on the complex issues that actually need judgement, which is what I wanted a support tool to enable in the first place. A few months in, the thing I keep coming back to is that the product gets better every week without us doing anything. ----- ### "Review for KAYAKO, the best ticket management software." — 5.0/5 > **KENNETH** | *23 January 2025* | Building Materials | Recommendation rating: 9.0/10 > > **Pros**: Ability to see assigned tickets and the ones in your queue. They also have a simple and effective internal tickets management system. > > **Cons**: The unusual price increases the and the inability to auto refresh. > > Its the best tickets management software so far because it gets the job done so effectively and efficiently that there is mostly little left for me to do. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.co.uk/software/80775/kayako?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/80775/kayako) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data