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MiaRec vs Calabrio ONE
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
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Not provided by vendor
US$295.00/one-time
Contact Centers of all types and sizes of use our SaaS conversation analytics platform to uncover insights, improve agent performance, modernize QA workflows and improve customer experience at scale.
Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.
- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Tagging
- Call Tracking
- Customer Service Analytics
- Natural Language Processing
- Real-Time Data
- Recording
- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- Call Tagging
- Call Tracking
- Customer Service Analytics
- Natural Language Processing
- Real-Time Data
- Recording
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
